CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,935 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very comfortable experience ordering my signet ring through Custom Made. I would make another custom purchase through this company. Every one of my point of contacts was very professional and prompt to respond to my concerns.”

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Posted 2 years ago

“Really good ring”

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Posted 2 years ago

“Prompt, professional, knowledgeable, friendly and competent service. The project was handled seamlessly from conception to delivery. An absolute pleasure to work with CustomMade”

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Posted 2 years ago

“The ring turned out beautifully! Working back and forth with the designer was easy and wonderful. I am thrilled with the end product.”

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Posted 2 years ago

“Truly fantastic customer experience, going above and beyond to communicate and create the perfect piece. We created the engagement ring of our dreams, and the end result is everything we wanted. Cannot recommended enough.”

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Posted 2 years ago

“I know it's kind of cliche to see all 5 star ratings but this whole experience was 5 stars. I asked for a very unique project and they absolutely delivered. Very upfront on the time it'll take and the price never changed after the first estimate was given. I could not recommend them enough. They even offer to resize it for free for the first year shipping insured and paid for both ways. Again if you are looking for any custom made ring I cannot recommend them enough.”

CustomMade.com 5 star review on 14th July 2023

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Posted 2 years ago

“CustomMade walked with me every step. Each phase I was sent a message about the process of what was going to happen, and I was given renderings of the process.”

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Posted 2 years ago

“Great customer service, straight forward and easy to follow steps, always got back to me promptly and accurately to any of my thoughts and questions. The ring turned out exactly how i envisioned as well, so very good experience working with them!”

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Posted 2 years ago

“CustomMade is a dream come true for ring creation. They listen to every request and detail no matter how bizarre or even difficult to imagine and they do it with great efficiency and friendliness. Incredible service and I'm overwhelmingly satisfied.”

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Posted 2 years ago

“Everybody at Custom Made was very attentive and responsive to what we were looking for. My Fiance and I just finished designing our wedding rings together and they made the process fun and easy. What's nice about Custom Made is you can create unique designs and tweak them along the way until it is exactly what you want. It's that added personal touch that makes a ring even more special to her. 11/10”

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Posted 2 years ago

“As a man who knew absolutely NOTHING about engagement rings going into this process, I found the guidance and support offered by CustomMade to be invaluable. Each member of the CM team offered insight into materials, aesthetics, and budget. They kept me informed at every stage of the process, and made countless adjustments as I processed each bit of information they offered. I very highly recommend this company, especially to those who lack confidence around jewelry. Thank you CustomMade!”

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Posted 2 years ago

“Custom Made delivered on their promise except the ring was too small.”

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Posted 2 years ago

“CustomMade is truly an amazing experience for getting a special one if a kind ring. The people are so personable and they give great info for every step of the process and work with you for any concerns and changes you might have. I really can’t recommend them enough!”

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Posted 2 years ago

“Amazing Experience with the custom ring order I had done. Communicated very well and was very thorough through the whole process of customization! Very quick turnaround time too for a custom ring. You won’t find any place better to custom make a ring for you! Would definitely recommend! Thanks again CustomMade!”

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Posted 2 years ago

“They made exactly what I wanted. Couldn't be happier”

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Posted 2 years ago

“Incredibly diligent and open service from start to finish. Couldn't recommend them more.”

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Posted 2 years ago

“Customs made designed and produced my signet ring commemorating my 30 years of Naval Service to this nation. The customer service, communication and product was OUTSTANDING! Highly recommended!!”

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Posted 2 years ago

“Custom made was absolutely amazing throughout the whole process! They kept me updated weekly and showed me pictures of my designs and I always able to choose the best option I loved. Affordable and friendly. I had the perfect vision of this blue jay piece I had gotten for my girlfriend and they truly brought it to life to the exact detail. I love custom made, and will be choosing them again for my future pieces!”

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Posted 2 years ago

“Process was simple. Results were beyond my expectations. Very pleased and I would recommend to friends for any custom work.”

CustomMade.com 5 star review on 8th July 2023

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Posted 2 years ago

“Absolutely incredible work…it takes time to create a memorable keepsake and CustomMade really takes the time to create what you want…i even had a slight issue with a part of my order and they took it back, no questions…they made a slight alteration and had it back a week later…in an age of dying customer service, CustomMade really strives to make it right for YOU. would recommend to anyone and love the piece they made for me…thank you CustomMade!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,935 reviews