CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,935 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful through out the designing process, open communication and feedback in. timely manner. We are very happy with outcome.”

Helpful Report

Posted 2 years ago

“Staff was more than accomadating helpful and knoledged best investment ive ever made.”

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Posted 2 years ago

“CustomMade Team was awesome and a pleasure to work with. They were very detailed and responsive to every question and request I made. I highly recommend them for any custom jewelry you could imagine. Great Team.”

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Posted 2 years ago

“I highly recommend CustomMade! They’re professional, and always maintain communication which is rare to see. The ring that I requested was really brought to life and I couldn’t be happier, it was beautiful. Not to mention their packaging, it was a very nice touch and it had a wonderful appeal.”

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Posted 2 years ago

“These people helped me make a 100% custom design and ring and I couldn't be happier with it! They were really informative every step of the way and very friendly and knowledgeable!! I couldn't be happier to work with them on any future projects!”

CustomMade.com 5 star review on 31st July 2023

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Posted 2 years ago

“I utilized CustomMade.com to make a necklace for my wife with a very specific design. I could not find any other reputable companies that could make a quality item like this. The process was extremely easy and very quick. They were able to generate initial renderings rapidly and then update them after I showed my wife and she wanted to change elements of the design. Even last minute changes such as adding engraving were very easy to add. Throughout the entire process I was engaged to ensure that the necklace met my vision. Even after the process when there was concern that our selections were too large for my wife to comfortably wear, they offered to make any changes to meet our expectations. I would absolutely use them again to make another custom piece.”

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Posted 2 years ago

“10/10 the best jewelry experience I ever had. These guys are the friendliest people and listened to exactly what I wanted. They gave great suggestions and gave me so much knowledge for me to make the best decision. I loved seeing the pictures and designs every step of the way and I felt secure in knowing they were treating my project just as special as it was to me. I created my fiance's wedding ring with them and my fiance absolutely loved it. He cried, ya'll!) Thanks to Paulo, Mary, and the rest of the design team at CustomMade. You all made the process so exciting. I can't wait to design something else in the future.”

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Posted 2 years ago

“It was an easy process, a lot of helpful reading material so I knew what stone and what design i wanted. The assistance I got, and the walk through of every step was a big help. All in all a great place to get a ring made.”

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Posted 2 years ago

“We had a wonderful experience designing a signet ring with this team. They helped us through every step of the process, considered all of our design interests, and even taught us a bit about how they craft their jewelry. We’ll certainly be using them for all our custom jewelry in the future. Highly recommend!”

CustomMade.com 5 star review on 30th July 2023

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Posted 2 years ago

“From start to finish, I was informed and helped with creating the perfect ring. I never had the feeling of being railroaded or pressured into anything. The options were clear and plentiful, always with professionalism and quality. Great process, great product. And the ring is amazing! Thank you!”

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Posted 2 years ago

“CustomMade was amazing! They turned our vision into a reality. We wanted the wedding ring to match the setting of the family engagement ring we had. The team was able to match the setting perfectly and gave us several options along the way.”

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Posted 2 years ago

“Custommade.com is the best jewlery company I have ever worked with! They walked me through each part of the proccess and couldn’t have made it any easier and smooth! I trust them 1000% and will be working with them in the future !”

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Posted 2 years ago

“You guys excel at communicating and just the entire process was pleasant and enjoyable throughout building the ring!”

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Posted 2 years ago

“The moment I came to Custom Made and started the process, I immediately started getting help from one of their reps. They were super helpful the whole way through. They always came back with fast and timely responses. They were super efficient, professional, and did everything they could to make sure I got the best outcome with my final ring design. I opted for the expedited option (which cost extra), so I think that's why everything was so fast and efficient. For me, the process from initial design to ring-in-hand took just about 5 weeks! The process was split up into multiple parts: 1. Concepting and Initial Design 2. 3D modeling 3. QA and Final Production. For the concept art, we would have a back-and-forth of coming up with ideas, presenting their art, and giving feedback. Each iteration would take at most a day to come back with new designs based on feedback. Very fast and they took feedback very well! For the modeling, the iteration time was a little bit longer, but that makes sense since we were working out the finer details. Even at that step, you could make pretty big changes. Selecting the diamond was also a really good experience. They would come up with options within your price range. They also made sure the diamond was up to their standards and made sure to let you know as soon as possible if they felt like they needed to exchange the diamond for another one. Overall, a great experience, and I would recommend Custom Made to anyone looking to get a custom ring made!”

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Posted 2 years ago

“Everyone that I interacted with during the whole process was kind, helpful, and quick to respond. They worked with me to adjust the 3d models to make the finished product exactly what I wanted and answered my many questions. I am thrilled with how the piece turned out and my wife loves it!”

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Posted 2 years ago

“I submitted a picture for my idea for a necklace and they made it to my exact specifications. The team for very helpful in keeping me updated and answering any questions I had.”

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Posted 2 years ago

“The entire process was smooth and very easy going. I love my ring and it was delivered in a timely fashion.”

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Posted 2 years ago

“Beautifully made, and exactly what I wanted”

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Posted 2 years ago

“I had a great experience with CustomMade. I was guided through the process with timely responses from the team throughout. I had many specific requests for the ring, which were all met. When I asked to make changes several times, they were always able to accommodate me. The ring ended up exactly how I hoped and my now FIANCÉE absolutely loved it. Plus they were able to complete the whole project in only 2-3 months for a minimal fee to expedite the process so I could propose in a park in Paris. Thank you so much for all your help!”

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Posted 2 years ago

“Thank you 🌻 Beautiful just Beautiful 💋”

CustomMade.com 5 star review on 25th July 2023

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,935 reviews