CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

Frédérique Duplessis

CustomMade.com 5 star review on 16th January 2026

Davontay Coates

CustomMade.com 5 star review on 15th January 2026

Karen Martin

Alexis Taylor

1743

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CustomMade team is amazing. Customer service is there for you any time you need from the moment you begin your project with them until even after delivery to make sure you’re satisfied! They are truly creative professionals who are willing to help you make your ideas come to life. It doesn’t matter if you have your own designs or not, their design team will provide you sketches of your idea and offer alterations until you’re satisfied. Personally, I barely knew where to begin but their team worked with me to find something that fit the style I was going for! The updates they provide through each stage of development was truly exciting. They are so positive and really care about their work. The quality of the final product and the excellent customer service truly make the price worth every penny. (And it wasn’t even as much as I expected!) Taking the time to have a custom piece of jewelry made will really make sure it holds special sentimental value and remains a family heirloom for a long time. CustomMade delivers!”

CustomMade.com 5 star review on 4th January 2024

Helpful Report

Posted 2 years ago

“It was a great experience. They were patient, informative, and made sure I knew each step of the process!”

Helpful Report

Posted 2 years ago

“It was a good experience. I was brought through and informed about the process and status for the ring during the entirety. They were very helpful with giving me all the information I needed to design and get the ring I wanted. The ring itself turned out very pretty, and both me and my now fiancé are very pleased with both the looks and quality of the ring.”

Helpful Report

Posted 2 years ago

“The process of picking up on the second half of the project was awesome. It was as if I hadn’t even stopped working with the team. The product, wedding band, was flawless and beautiful. My wife was filled with joy when she received the ring. She absolutely loved it.”

Helpful Report

Posted 2 years ago

“Very professional and were able to put my vision to life exactly how i wanted”

Helpful Report

Posted 2 years ago

“CustomMade was great to work with. They took my input and helped to develop a beautiful ring. They kept me updated throughout the whole process and were very helpful.”

Helpful Report

Posted 2 years ago

“The process was smooth and when/if the time comes I require another ring I cannot recommend Custom Made enough. I made a huge mistake during the making process of the engagement ring and I'm glad I brought it up cause the group I was working with were quick and considerate to help fix it! 10000/10”

Helpful Report

Posted 2 years ago

“The whole process was informative and the communication between myself and the team was fantastic. I truly do not have any type of complaints and the final piece of the design was fantastic in my eyes. I would highly recommend Custom Made to anyone. Thank you again. V/r Jason”

Helpful Report

Posted 2 years ago

“My fiancee and I got both of our rings through CustomMade. They were INCREDIBLE! Our rings our so unique - I constantly get people asking to see it up close. The process was smooth and they made it easy to make changes if needed. I do wish they had payment plans instead of paying half up front, though. Otherwise, 5 star experience!”

Helpful Report

Posted 2 years ago

“Great experience. Very helpful with all steps. Fast responses and fast process.”

Helpful Report

Posted 2 years ago

“World Class customer service. Beautifully crafted and visually appealing to the eye. She's happy. If she's happy I am too. Well done, great service you offer.”

CustomMade.com 5 star review on 1st January 2024

Helpful Report

Posted 2 years ago

“Every member that helped me was super nice and were all very efficient in getting it done, even down to the little touches. They helped me out so much in making my future a better one!”

Helpful Report

Posted 2 years ago

“Thank you to everyone at Custom Made. I wasn't sure if my special request was doable but it exceeded expectations. Equally as impressive was the customer service. Round the clock updates and request for feedback was incredible. I will continue to be a customer and certainly recommend to anyone looking for custom designs. Have already had several people inquire.”

Helpful Report

Posted 2 years ago

“Each team member that I worked with was respectful and understanding of what I wanted in terms of timeline and ring design. They were very accomodating in letting me see results for different choices (color, style, etc...) and for any changes that I made to the ring design. They also stayed true to their projected finish and delivery date. The rings are beautiful and I could not be more happy!”

Helpful Report

Posted 2 years ago

“At first, I wasn’t not sure if I wanted to purchase an engagement ring on line, but after the prompt communication, professional manner and their amazing ideas, it snowballed into me trusting that I was in good hands. From the first sketch to dealing with a diamond expert, 3D modelings and my final product made this purchase an amazing experience. I would definitely recommend and tell a friend. I will definitely use them again for any custom made pieces.”

CustomMade.com 5 star review on 31st December 2023

Helpful Report

Posted 2 years ago

“Everything was perfect. A team of knowledgable experts creating dreams”

Helpful Report

Posted 2 years ago

“CustomMade was great to work with. We looked around for a Mother's Ring for my wife at nearby jewelers (big and small) but couldn't find what we were looking for. The process of exchanging ideas with the team at CustomMade was a pleasure and we were finally able to develop a design that was unique, elegant and at no extra cost!”

Helpful Report

Posted 2 years ago

“Everyone that I worked with was extremely helpful and I am very satisfied with my piece!”

Helpful Report

Posted 2 years ago

“The service was exceptionally helpful for me who knows very little to nothing about jewelry.”

Helpful Report

Posted 2 years ago

“From start to finish the process was very easy. I was blown away by some of the concept art. It was easy to get a general idea of what I had in mind for my now fiancé's perfect ring. They were able to adjust according to my budget and made it easy to add or change any aspect. The only issue I had was the center stone was chipped in the setting process, but it was taken care of without hesitation. Overall, I am very happy with the end result and I'm sure we will be back to use the services here.”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews