CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,797 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,797 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 26th August 2026

1761

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall a great customer experience with amazing end results. Highly recommended”

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Posted 2 years ago

“I’m super happy with the custom-made pendant. It turned out exactly how I hoped it would. The service was exceptional throughout the whole process. They communicated clearly throughout every step, and no question was too much. If you want affordable custom-made jewelry, you should check CustomMade.”

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Posted 2 years ago

“Thank you so much to CustomMade! I have been so, so impressed by this entire process from start to finish. The entire team at CustomMade helped me to create my dream engagement ring. Throughout the entire process, I received patience, thoughtfulness, and positivity. I asked many questions throughout the process, and requested several edits/changes to the renditions of the ring. The CustomMade team guided me through each step with timely, proactive and detailed answers, ideas and feedback. I had very high expectations for this process and the CustomMade team exceeded my expectations every step of the way. I am so grateful that I found CustomMade and chose to work with this team! The ring came out absolutely perfectly and I cannot wait to share it with my partner. I will recommend CustomMade to anyone and everyone, and I will certainly be a return customer. Thank you!!!”

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Posted 2 years ago

“Custom Made did a fantastic job with my ring. They took a central stone from a gemcutter of my choice, designed a beautiful ring around it based on inspiration ideas I sent them, and allowed me to have tons of say as we went through several rounds of redesign based on my input. The result is an insanely beautiful ring that perfectly fits my Fiancee's personality. Everybody we've talked to, including my extremely traditional and particular grandmother who I thought certainly would comment on it not being diamond, has loved the ring. Will likely use the service again for wedding bands.”

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Posted 2 years ago

“The CustomMade team were incredibly professional and patient throughout and helped me realise the ring my partner absolutely adores. Whilst like many I had my reservations at first, any doubts were quickly forgotten after the initial stages of consultation. I was blown away with the care and understanding of the design team which gave me confidence that the final product would be everything I hoped for. After the project was completed, international delivery was quick arriving within 7 business days. The mini care package provided was a nice touch however I was much more focused on how fantastic the ring looked in person. Could not be happier. Highly recommend going through CustomMade for your engagement ring needs!”

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Posted 2 years ago

“The whole team went above and beyond to work with me on a customized pinky ring. Each lead from the jewelry consultant, design lead and production lead kept me informed on each part of the process and estimated time each would take. Even though there was a slight issue in the production process, I was provided the update immediately and had a new estimated date of completion right away. Quality work, effective communication, and top notch customer service! Highly recommend!”

CustomMade Jewelers 5 star review on 10th July 2024

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Posted 2 years ago

“Great service. Great Product”

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Posted 2 years ago

“Communication was very smooth. I was given many different options as well as visual representation of what to expect based on my choices. I was able to make choices based on my budget which was really nice. The entire process was very fast. They told me some times it could take months to work out a good design, but they worked so fast that my order got here BEFORE the date I really wanted it by! All team members were very clear and made sure to confirm everything before having me pay. I will definitely recommend custom made to anyone I meet looking for something they can make.”

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Posted 2 years ago

“The whole team was great and made my thoughts turn into reality. Great and reliable company, use them and thank me later :)”

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Posted 2 years ago

“CustomMade was wonderful to work with. From listening to all of the input I had, to making sure that me and my girlfriend would be super happy with the final product, they made the whole process really easy and I was able to get exactly what I was looking for. They were super kind and made a wonderful product that I am so happy about!”

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Posted 2 years ago

“The team was extremely helpful. I was skeptical about using a completely online service for my ring. However, they checked in several times through every step of the process. This made me feel much more comfortable.”

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Posted 2 years ago

“CustomMade went above and beyond to ensure my satisfaction and I'm so glad I chose them for my project!”

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Posted 2 years ago

“This was my first time purchasing a ring like this-I had no idea what I was really even looking for and the team from Custom Made made the process very simple and easy and helped me along the way providing many different options. Great company-very happy with the end result!”

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Posted 2 years ago

“Awesome! Everyone responded in a timely manner and there was a lot of professionalism and patience, listening to every detail you have to give. From the ring design of my girlfriend to the real ring, omg spectacular, I definitely recommend CustomMade. Happy with the end product of the ring. I cannot wait to propose!”

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Posted 2 years ago

“The design process was really smooth. All representatives were very attentive and communication with them was very efficient. The team was very willing to give life to the ring idea that I had in mind. Overall, they guided me on every step of the way and delivered on every change and details that I requested. They mean it when they say they will keep working on it until you are 100% happy with the design. In all, I loved the personalized process they offered and I am extremely happy with my piece. The final ring in person was a perfect match to the design renderings we agreed. Outstanding service.”

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Posted 2 years ago

“My inability to find what I had in mind led me to CM in the first place. And while it may be true that it easier to buy out of the Jeweler's display case, nothing compares to the distinction of having a completely unique, "made-for-you" piece. As I was very specific regarding what I wanted, I was impressed with the extraordinary patience and attention to design detail as well as the subsequent follow up from production. In the end, I opened the package from CM to find that they had captured my vision exactly.”

CustomMade Jewelers 5 star review on 7th July 2024

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Posted 2 years ago

“Working with the CustomMade staff was amazing! I wanted to create the perfect ring to ask the woman of my dreams to marry me but i had no idea what that ring looked like. They made it super easy to communicate with them and to tweak the design until i was happy with it, no matter how many changes it took! They were professional, personable, punctual and made me feel like they cared if i liked the ring! The process was easy to understand and all i had to do was design it online and wait for it to be shipped! For a custom project the pricing is way better than i have been quoted anywhere else! I will 100% be using CustomMade for our wedding bands in the future!”

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Posted 2 years ago

“I am very pleased with my ring. I had already had my crest design so it made the begining process very easy. The speed at which the company designed the ring and had it to finished product was very quick. It is a high quality ring with a very nice look to the design and overall product. The face is a little smaller that what I was hoping for but I guess the ring could only be so big. The price of the ring was a little expensive but if you compare it to a high quality wedding ring set it is cheap in comparison. Overall very happy with my experience and my final ring. Thank you for the great support and high quality ring.”

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Posted 2 years ago

“Working with Custom Made was excellent throughout the entire process. I was a little hesitant to entrust my ring purchase entirely online but the Custom Made team worked with me through every step of the process to ensure that I understood each step and was happy with the results. From the initial conceptual renderings through the final design, I was impressed with the team’s thoroughness and attention to detail. In the end, the ring was perfect - exactly what I was hoping for and most importantly, my new fiancé’ loved it! Thank you to the whole Custom Made team for helping make this possible!”

CustomMade Jewelers 5 star review on 6th July 2024

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Posted 2 years ago

“My previous and current design projects came out just as I imagined, maybe even better than my expectations. ❤️ Thank you for breathing life into my precious design with your amazing craftsmanship. ~ Navi.”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,797 reviews