CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,932 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,932 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Custom-made team's attention to detail, willingness to make any adjustment during the design process, and explanations of the individual aspects of our bridal set made the experience one of a kind! I'd have no hesitation to recommend custommade to any friends or family! Thanks to the team!”

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Posted 1 year ago

“Very fast and well done!”

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Posted 1 year ago

“CustomMade created the best wedding band I had ever given my to husband. My husband is a big anime fan and when CustomMade said yes, let do it and I knew I chose the best company to make my custom ring. I provided them with every detail regarding metal, karat, ring size, to the main detail of the ring. They took the challenge and made it within my budget. My husband was in shocked with the precise details of the ring. To this day, my husband hasn't taken off his ring.”

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Posted 1 year ago

“Purchasing an engagement ring through Custommade was a phenomenal experience! From my initial inquiry to receiving my ring they were there to answer any questions I had. When my partner says yes i will be back for sure to design the wedding bands!!!!!”

CustomMade.com 5 star review on 21st September 2023

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Posted 1 year ago

“Wonderful, concise and in budget, while feeling like an incredibly premium experience, you're walked through every step of the way from design to production to shipping, and the design is personalised to your exact theory crafting.”

CustomMade.com 5 star review on 20th September 2023

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Posted 1 year ago

“It was an absolute great experience working with CustomMade. My bride to be is beyond over joyed with the end product! Thanks again! Kevin King”

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Posted 1 year ago

“They were very polite and allowed me to work through the process of making the ring on my time frame. They took my ideas and Pinterest and built my ring and allowed me to make any changes at anytime. The ring came out perfect and I have no doubt my future fiancé will love it.”

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Posted 1 year ago

“Fantastic! 100% Professionalism from start to finish. No hidden fees, courteous and up front every step of the way.”

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Posted 1 year ago

“I went into getting an engagement ring blindly. CustomeMade answered all of my questions (no matter how tedious), patiently and kindly. I shifted designs halfway through and they were eager to help. The customer service was fast! And human! This project was made exciting and fun thanks to them. I ended up with a unique beautiful engagement ring! Even after receiving the ring, the customer service didn’t end and they helped me with insurance for the ring. I am beyond happy with this company.”

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Posted 1 year ago

“It was a bit slow to start with, there was some confusion on what i was requesting but once everyone was in the same page THE FINAL PRODUCT IS BEAUTIFUL! everything we wanted and more! Reliabke fast responses and Co-operative and friendly staff! Smooth sailing! Second time I've ordered via here and ill definitely come back! Couldnt recommend enough”

CustomMade.com 5 star review on 17th September 2023

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Posted 1 year ago

“custom made is a great hidden gem very professional quality work great customer service”

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Posted 1 year ago

“The CustomMade team works persistently to get your piece looking exactly how you want it, even if you’re not totally sure what you want at first. Being able to purchase and create something so important online might feel like a risk, but it doesn’t take long to know you’re in good hands with this company. They want it perfect, just like you. Their process is highly communicative and flexible, I cannot recommend them enough. My wife and I were both so happy with our engagement rings and wedding bands, we’re going to love them forever!”

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Posted 1 year ago

“A+ service!!! Amazing communication from start to finish. They were able to answer and address all of my questions and concerns in a timely manner. I had just a basic idea of what I wanted and they turned it into a remarkable piece that is more than I could've ever hoped for.”

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Posted 1 year ago

“Great experience. Very responsive on chat, with quick turnaround on drawings, renders, and finished product. Ring turned out great!”

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Posted 1 year ago

“have nothing but good things to say. very helpful, quick response. The ring I ordered was very nice. the whole process was very good. Thank you”

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Posted 1 year ago

“Custom Made has made my engagement ring buying experience very easy and delightful. All of my questions were answered when I asked and it's exciting to receive updates every step of the way. I started my project off with just a random picture my girlfriend found on the internet and Custom Made gave me every option I needed in terms of materials and stones. They narrowed down the diamonds that I wanted and made sure to give me the documentation along with them. My design process went through a lot of changes and everything I wanted to adjust they adjusted in the sketches and computer designs. There was a point where I needed to put a pause on my project for a week and they were able to pause it and resume the project exactly when I wanted. The response time from everyone that I was communicating with through the chat was relatively quick and everyone was very nice over the chat. I would recommend them to anyone looking for any custom jewelry.”

CustomMade.com 5 star review on 15th September 2023

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Posted 1 year ago

“CustomMade helped me turn my dream and vision into a reality. Their whole process is easy and straightforward with their assistance every step of the way. They took me through a variety of looks, sizes, metals, designs, and options with great care. The finished product is stunning and truly CustomMade.”

CustomMade.com 5 star review on 13th September 2023

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Posted 1 year ago

“They really did a wonderful job with ,y wedding band. The concept artist was great and took all of my ideas into consideration and made a masterpiece which incorporated all of the things i liked. Truly a wonderful experience.”

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Posted 1 year ago

“CustomMade was a wonderful experience. I went in knowing little-to-nothing about the process of having a ring made and came out on the other side with a beautiful ring and VERY satisfied fiancè! Each member of the group I spoke with throughout the process was patient, understanding and very willing to work with any requests I made and encouraged creativity all the while. Quite frankly, it was a memorable experience and I will %100 use them again! Thank you!!”

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Posted 1 year ago

“CustomMade was an absolute pleasure to work with, I was able to input everything I wanted and my fiancé was more than pleased when I finally proposed! I would recommend other buyers here if I got the chance!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,932 reviews