CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely incredible work…it takes time to create a memorable keepsake and CustomMade really takes the time to create what you want…i even had a slight issue with a part of my order and they took it back, no questions…they made a slight alteration and had it back a week later…in an age of dying customer service, CustomMade really strives to make it right for YOU. would recommend to anyone and love the piece they made for me…thank you CustomMade!”

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Posted 2 years ago

“I am so happy I found CustomMade.com! I have had a ring design in my mind for a long time and approached several goldsmiths who were simply not interested in creating a one off custom piece. I trawled Google and couldn’t believe it when I came across these guys. Sounded too good to be true, and I admit I was sceptical. But let me tell you, they are simply amazing. From talking you through the design process, to regular updates throughout production and finishing they are so helpful and the 3D mock ups give you a great impression of how your design will look. Simply wish I had discovered them sooner. If you want to make a custom ring, even if you have a vague design in your mind, they can bring it to life for you.”

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Posted 2 years ago

“I wanted to wait until after the proposal to write a review, so here goes! My experience with CustomMade was incredible. Through the whole process they were clear, prompt, and explanatory every step of the way. If I didn’t like something about a design, they were happy to change it until it was absolutely perfect. I look forward to working with them to design our wedding bands!”

CustomMade.com 5 star review on 6th July 2023

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Posted 2 years ago

“Excellent customer service. Excellent quality of product. I would highly recommend this company to help you design the best ring for the best price. They will work with you every step of the way.”

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Posted 2 years ago

“It was amazing! I was far from easy when it came to letting them know how many changes and updates I needed to make a one of a king peice that my partner would love and they never once made it difficult. They were extremely helpful offering their expertise and advice when I didn’t quite know what to do and they made it a very collaborative and stress free experience. They also helped me with staying in my budget but still turning out an exquisite piece of jewelry. I would definitely recommend them for your custom jewelry needs.”

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Posted 2 years ago

“CustomMade did a great job helping me make a beautiful ring for my wife! I highly recommend them and will definitely be using them for future projects.”

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Posted 2 years ago

“Beautiful piece...thank you so much for creating this family heirloom. Chris Maloney Gurnee IL”

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Posted 2 years ago

“Overall, I had an amazing experience with each member of the team. Everyone responded quickly and was extremely patient with all my questions. I've gone back and forth on designs and the team stuck with me through it all. They helped turn my thoughts and ideas into the ring it became today. I would happily recommend Custom Made to anyone.”

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Posted 2 years ago

“I was hesistant at first, being that this is a company not in my country and the whole process was online.However, the team I dealt with was extremely helpful, and even when I thought I was making too many changes and requests they assured me it was a good thing, so I could make the perfect ring for my now fiancee.It took alot of planning and fine tuning, but the team was with me every step of the way. Truly a great experience. Would highly recommend to anyone looking for a very custom piece. Every part of my fiancees ring started as drawings and thoughts in my head. CustomMade made it a reality. The ring was perfect and my fiancee is over the moon for it. Much thanks!”

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Posted 2 years ago

“The whole team at CustomMade gave me an unbelievable experience through the entire process of my engagement ring. From the initial design to final delivery I felt like I was given the VIP treatment. The final product came out exactly what I wanted and I was ecstatic with the results. I have already recommended this service to several people.”

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Posted 2 years ago

“Great company, easy to work with, with great customer service. They helped me every step of the way and helped me understand with detailed information on what they are doing. And my ring cam out perfect!”

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Posted 2 years ago

“Incredible experience. The team at CustomMade stayed in contact consistently throughout the process and answered all of my questions very quickly. They jewelry itself came out BEAUTIFUL and will be cherished. I would definitely use them again.”

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Posted 2 years ago

“It was such a pleasure to work with CustomMade. They were in constant contact with me with every update. I had a pretty good idea of what I wanted and they made that a reality. My fiancé was blown away by the quality and the beauty of her ring.”

CustomMade.com 5 star review on 3rd July 2023

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Posted 2 years ago

“The staff were very friendly. They made the process painless. I was very pleased with the price and quality of the end result.”

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Posted 2 years ago

“I wanted to recreate my lost senior ring. The one in the purple box is the original and the one in the white is the one they helped me to create. It is my first purchase of this magnitude and meaning and I couldn’t be happier with it and the service!”

CustomMade.com 5 star review on 2nd July 2023

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Posted 2 years ago

“Custom made was very helpful with creating my ring. I got many updates about where we were in the process and got many pictures also. The ring turned out amazing!”

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Posted 2 years ago

“My experience with CustomMade was absolutely phenomenal. I am looking forward to working with their awesome team to create another awesome design.”

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Posted 2 years ago

“It was really great working with Custom Made. I had 3 separate rings made (the engagement and both bands) and all of them out did my expectations. They we’re easy to deal with, their websites and payment options were great, and they got the rings to me in a matter of only a few days which is a feat considering I live in Alaska so I’m used to waiting weeks for things to arrive. Anyway overall I’m super pleased with how it went and if I need another project done I’ll definitely get them to do it!”

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Posted 2 years ago

“The whole process was super smooth. Together we've found the perfect design, and the attention to detail in every part of the process was above my expectations. The piece turned out amazing! Highly recommend working with CustomMade.”

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Posted 2 years ago

“Service was great. Guided me through the entire process and kept me informed along the way from conception to delivery. Great company and superlative products.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews