CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my experience with CustomMade. The pendants came out exactly as I have imagined. I also appreciate how they will adjust the price accordingly if there are any design changes. In my case, they reduced the price when they ended up using less material. Other places will just charge the same price even if fewer materials were used, so I did appreciate that. I will be a repeat customer.”

CustomMade.com 5 star review on 17th May 2023

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Posted 2 years ago

“From start to finish everyone who took care of my project was exceptional. Communication was flawless which made the entire process easy. The piece itself was exactly as I envisioned and the team offered great advice. There was no issue whatsoever with how picky I was being either. I purchased from Australia and the postage time was even quicker than the estimate they gave me. Had do problems with customs either. Would highly recommend Custom Made!”

CustomMade.com 5 star review on 16th May 2023

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Posted 2 years ago

“Very professional in answering any and all questions. The piece came out perfect.”

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Posted 2 years ago

“After 25+ years together it is sometimes difficult to capture a piece of jewelry that truly makes my wife smile. I approached Custom Made about a concept for a Toi et Moi (You & Me) ring. The experience was amazing - every step of the process was artfully handled, from discussions about the design, to concept drawing, to gem selection, to wax model, to the finished product and finally shipping each handoff was seamless and responsive. My wife was thrilled with the result...I am thrilled with the process. Highly recommend.”

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Posted 2 years ago

“I've worked with CustomMade now, and had 2 pieces created. Both times the experience was made incredibly easy, the team were helpful and willing to change and adapt to my needs. When consulting with the different advisors, their responses were always prompt and well considered.”

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Posted 2 years ago

“My experience with custom made has been incredible. From start to finish the whole team has been friendly, professional, and very passionate and skilled. Ally in particular stood out as being very passionate about bringing my vision to life, she would spend time working with me after typical work hours, and on weekends as well. I would 100% recommend this company to anyone who wants a piece made, they brought my idea to life.”

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Posted 2 years ago

“I had very specific ideas about my engagement ring and CustomMade brought them all to life with a gracious professionalism and expertise that exceeded our expectations at every stage of the process. They were patient, honest, and committed to getting it right. We are so happy that we chose to trust CustomMade with this special, one-of-a-kind piece. It is beyond perfect.”

CustomMade.com 5 star review on 15th May 2023

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Posted 2 years ago

“I had a very satisfying experience with Custom Made. I had to replace a lost signet ring for my wife, and only had pictures of the artwork for the jewelers to work with and to replicate her family crest for the replacement. Communication was excellent and conducted on a very easy/intuitive platform. Explanatory materials for each step in the process were professional. I felt connected and part of the process the entire time. I would easily go to Custom Made again; a terrific experience!”

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Posted 2 years ago

“Everything about CustomMade is made to be simple. They go at your pace when designing your ring. When I designed the engagement ring (Star Wars themed; with rebel and Jedi symbols), they sent back a mock up that was almost perfect! It was a good base, and we were able to get the design expedited to meet my timeline. When I designed the wedding band (Harry Potter themed), I was able to take my time, and got it just perfect for my future bride! They can do so much and made the perfect rings for us!”

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Posted 2 years ago

“TRUST - QUALITY - BEST CUSTOMER SERVICE IN THE WORLD "I recommend "CUSTOM MADE" to everyone in the world who needs any piece of jewelry." I am Dennys Santos. From El Salvador I was looking for a wedding ring to propose. I didn´t know where to start or, even, what to look for. Every single person I spoke to in "CUSTOM MADE" made the experience easy, trustable, and incredible for me. I absolutely love the way they helped me design, create, and deliver my ring. I proposed the day I wrote this review and she obviously said "YES!" Thank you so much everyone at CUSTOM MADE for your help and service. I hope and wish that if you read my review, you also make a good decision and use their service for your piece.”

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Posted 2 years ago

“The CustomMade team was absolutely perfect from start to finish. It took two years for me to save up to pay for my wife’s ring and that’s not at all because of over pricing. The price was great times are just rough. BUT moving on, the team was patient, encouraging and treated me like a friend. They wanted my wife to have the perfect ring just as much as I did. I couldn’t have asked for a better experience and I can’t thank you enough! HIGHLY RECOMMEND this site And these professionals!”

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Posted 2 years ago

“The process was pretty easy. The biggest thing was to approve the 3d rendering and the coordinator at that step made a suggestion on the combination of the metals on one of the pieces that turned out just spectactular. Overall the experience was excellent. I ordered 2 pieces and the result was absolutely fantastic.”

CustomMade.com 5 star review on 13th May 2023

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Posted 2 years ago

“Amazing customer service! Fast service and quality materials! Couldn’t have asked for better!”

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Posted 2 years ago

“Amazing customer service and worked with me to get my idea out in a timely manner but also made sure I was Satisfied before moving forward.”

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Posted 2 years ago

“It was absolutely amazing experience working with CustomMade. I was literally involved every step of the creation and at the end it was the completely what I images. Highly recommended”

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Posted 2 years ago

“I’ve ordered 2 signet rings. Both are excellent. Service and design process were excellent.”

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Posted 2 years ago

“I was nervous at first To use customMade.com, since I found them simply using a google search. But after going through all of the reviews and communicating with some of the team members, i decided to take a risk. I was not disappointed! the team was professional and timely and ensured that i was updated at every step of the process. The 3d rendering that I approved vs the final product was 100 percent accurate. I would recommend them 100 times over and will be using them in the future.”

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Posted 2 years ago

“In 2022 I was graduating college with my Honors Associates in Photography.😏 I bought my last class ring when I graduated high school pretty standard like everybody else's. But this time I thought to myself," I'm an artist I want to design my own class ring one of a kind, really have my Belflower Art made how I want it!". After some research I found CustomMade.com.🧐 I took a gander at the rings they were able to create, so I started to design my own. Once I drew it up I sent it in along with some features of other previous rings they have made and gave them my design. After a brief time they generated exactly what I drew out with all my specifications to an exact detail! My mind was Blown!🤯 Their team of experts were genuine, knowledgeable, knew what they were doing and had quality work. Finally when I received it, it was in this big heavy fancy box, with certificates and everything! I open it up and got goosebumps, they took my ideal creation and made it a reality! 🤩 I Highly Recommend CustomMade for Any of your jewelry needs! 🥰”

CustomMade.com 5 star review on 11th May 2023

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Posted 2 years ago

“Amazing. From start to finish, the entire process was excellent. The constant communication with the designer and craftsman was easy”

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Posted 2 years ago

“CustomMade has been incredible to work with for both mine and my fiances' engagement rings, as well as our wedding bands! incredible quality and service!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews