CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was super easy and fun to create the ring for my partner! The whole team was super informative and helpful. They always kept me updated and always were nice and respectful. They have a great team of people who will create the most elegant ring at an affordable price! I highly recommend custom made for any custom rings you won’t regret your decision. The package comes with more than just a ring and I wasn’t expecting that so when I finally opened it for the first time I was blown away with the care and effort put into the ring not only but the box itself!”

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Posted 2 years ago

“Everyone I spoke to was extremely helpful and transparent about the entire process. They created an amazing ring very quickly and the quality is better than anything I could find in a store. Highly recommend custom made.”

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Posted 2 years ago

“Honestly, if you’re looking for the right place to get an engagement ring, look no further than Custom Made My experience with them was nothing short of amazing, and I’m so glad I chose them to create the perfect ring for my fiancée. They were super prompt with everything, from answering my initial queries to getting the ring ready. There were absolutely no delays, and in fact the ring was ready earlier than expected. It made the whole process stress-free and enjoyable! I can’t rave enough about the quality of the ring. Every detail was spot on – the diamond, the setting, everything! It’s clear these guys are passionate about what they do and are total pros at it. My fiancée was over the moon when she saw the ring. She absolutely loves it and hasn’t stopped showing it off! Interacting with everyone at Custom Made was a breeze. They were super helpful, patient, and just downright cool. They listened to what I was looking for, offered great advice, and helped me pick out the perfect piece. I couldn’t be happier with how everything turned out and I’m super grateful to the whole team there for making our engagement so special. Highly, highly recommend!”

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Posted 2 years ago

“The team was very responsive, they keep me updated on the status of the project. We had an idea that wasn’t clear before talking to the team, they proposed different sketches before we find the one we want! Highly recommend”

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Posted 2 years ago

“Excellent customer service and a gorgeous end result. 10/10 will use again for any future projects.”

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Posted 2 years ago

“It is the place you would like to come to for a bespoke customized ring. The service was excellent and the team members working on my project was extremely patient even if I made quite a few changes along the way. It is definitely going to be more expensive getting your ring here but it will be exactly what you are looking for. I opted for an asymetrical centre piece of 3 different gems: aquamarine, sapphire and amethyst and had a queer request on the specificity of the carat (to symbolize my bday, my partner's and my dog's). That search for a specific carat gem (an uncommon request I reckon) took awhile but Nikhil the gem expert was very patient with me. I got to thank May who helped with the design as well as I made some design changes along the way and she had to render it for a few times until I was happy with the look. I havent got the ring as it is with my fiance but just in photo I thought it looks very pretty. Came in a nice packaging too. Unfortunately they do not work with titanium ring so I made my fiance's bands elsewhere (he prefers a lightweight ring). For people outside USA, do have to note on the tax when importing the ring. I totally forgot about it and my fiance was asked to pay a 680pound tax on the spot by UPS and was frantically trying to get the payment through with the courier man waiting outside my door.”

CustomMade.com 5 star review on 8th October 2023

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Posted 2 years ago

“Ring was more beautiful than I expected. It replaced my school ring that I lost. And it's even better than my original.”

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Posted 2 years ago

“All of the dependability and assistance you can expect from going to a trusted jeweler, but with all of the convenience of doing the process online!”

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Posted 2 years ago

“What a pleasure to work with on my custom piece. They were so helpful and patient. The response time was immediate almost at every level. I could not be happier!”

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Posted 2 years ago

“Great experience from start to finish and resulting piece was exactly what I envisaged and more. Can’t recommend these guys enough if you want a personalised ring.”

CustomMade.com 5 star review on 6th October 2023

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Posted 2 years ago

“I was able to envision and find the ring I wanted. Like it was pulled straight from my imagination by people who possess high craftsmanship.”

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Posted 2 years ago

“Found this site after scouring the internet for an option to create my very own engagement ring that I would be happy to purchase. The team worked hard to match all my gripes and wishes until we had a beautiful ring that helped make my proposal even more special than I had originally imagined. Super grateful and would recommend it to anyone as indecisive as I was.”

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Posted 2 years ago

“I was hesitant at first when I found this company and started the process of building an engagement ring. All of my worries were gone by my first interaction with the Custom Made team. They took time to answer all my questions, showed me multiple designs and 3D models, and truly made this project amazing. The Custom Made team Exceeded all of my expectations and helped me design a ring I was thrilled to Propose with. The Time and care that this Team commits to its Customers is amazing. Thank you so much for all the help! 10/10!”

CustomMade.com 5 star review on 4th October 2023

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Posted 2 years ago

“The process was pretty easy and they helped facilitate each step of the process explaining everything as we began each step. The facilitators were knowledgeable and helpful providing feedback and advise when needed or wanted. Honestly with no experience with custom jewlery they made it really easy and I think the price was reasonable. The only feedback I would say even as an engineer that deals with CAD a lot I didn't actually think about the size of the ring. Having some size references would help visualize the band size.”

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Posted 2 years ago

“The rings are well made, beautiful, and unique. The team is really easy to work with and they are very responsive to any concerns or issues.”

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Posted 2 years ago

“Wonderful, amazing, from the beginning of my project to the very end of me receiving it the crew at this company treated me with the upmost respect and care. I recommend Custom Made to everyone that is wanting to get an engagement ring, their team will work with you anytime to make sure that your project is perfect and to your liking. Thank you so much team at Custom Made!!”

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Posted 2 years ago

“Very easy to use. Sent in photos of the ring style i was interested in and Custom Made created exactly what i was looking for. Constantly kept me updated with the process. Will definetly use again.”

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Posted 2 years ago

“CustomMade is some of the best people I've ever worked with and I wouldn't want to have anyone else to work with such an important project, they are so kind and through and although it becomes tedious changing who you are talking with they care so much and only want what's best for you and your design. I look forward to future interactions with them and highly recommend them to anyone!”

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Posted 2 years ago

“Everything from the design, to the finishes, and the sizing is spot on! The CustomMade team are excellent at making visions come true, with a strong attention to detail.”

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Posted 2 years ago

“I had an amazing experience with CustomMade. They were constantly communicating with me, updating me, educating me on the different styles they use and much more. Absolutely incredible people and company!!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews