CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,936 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't say enough how wonderful this company is. They stay in touch throughout the design and production process. Even when there was a glitch with the delivery they jumped to the rescue and provided me with a link to reroute the package. Completely professional and a pleasure to work with.”

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Posted 2 years ago

“I had a great experience with Custom Made. When I initially reached out, I didn't have a family coat of arms. They were upfront and honest that they don't design the coat of arms, but can work with even a simple drawing to design a ring. I submitted a pencil drawing of our coat of arms and they began the design process. I wanted a signet ring with very specific details. As you can imagine, putting this on a ring that is only 19mm is very challenging. They worked with me to modify the design so it came out perfectly. Each step of the process, happened seamlessly and every time I reached out, they were extremely responsive and accommodating. We were extremely pleased with our finished product. Thanks Custom Made!”

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Posted 2 years ago

“Everything about my experience was great. They worked with me on both time and cost. The whole process was thorough. Didn’t make me feel rushed in any way. The end result, is exactly what I would expect and nothing less. Every person that has seen the engagement ring since putting it on my fiancé’s finger, has been nothing short of impressed. Thank you Custom Made, you have another happy customer, and a happy fiancé!”

CustomMade.com 5 star review on 2nd May 2023

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Posted 2 years ago

“Creating the exact ring that I wanted was so fun! Everyone that worked with me on my project were so extremely helpful and kept me up to date on the entire process. The ring turned out beautifully. I highly recommend creating your dream ring with CustomMade! I will definitely come back to create another ring!!”

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Posted 2 years ago

“Great customer service, quality craftsmanship”

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Posted 2 years ago

“Excellent service throughout. We loved the ring that they designed. The quality, the size and everything is perfect. There is just one thing: the design is a bit stone setting heavy and therefore twisting around the finger a bit so such potential issues would be useful to be highlighted (i.e. that a wider, heavier ring might be needed to avoid that)”

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Posted 2 years ago

“It started over 4 years ago when I wanted to create a special ring to present to my two sons upon graduation from college. The ring designs were to contain a replica of our family coat of arms and an image of the college were they attended. It was my first time ever doing something like this so I had no idea how to go about a process. I found Custommade by searching the internet and started their process. Being somewhat skeptical, I wasn't sure how far I wanted to go with them. I didn't want to share too much of my design at first (my ignorant fear). I finally committed and started the process. They assigned a designer just to me. All our communication was over chat and everyone was very helpful and responsive. They were responsive to every little detailed request without making me feel stupid or like I was asking too much. Even if I wanted to restart part of the design. I was very pleased with all four of the pieces and they made me feel like my design was so special and unique. The price for the amount of re-design work I had is a huge value. I definitely would recommend CustomMade. - be patient with the process - attach drawings, sketches, pictures to help them see your vision - look over the final rendering and finished products to make sure it is as you want it. Enjoy your creation! I did. thank you CustomMade”

CustomMade.com 5 star review on 29th April 2023

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Posted 2 years ago

“I recently bought a Signet ring online, with CustomMade.com. All of my friends ask, “where’d you get that Awesome Ring?” I tell ‘em, “You Gotta Get It CustomMade!” The entire process was easy, enjoyable and the Production Specialists were delightful; helping me to bring my design to life. Best Experience EVER!! WOW!!! Thanks CustomMade! Daren P.”

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Posted 2 years ago

“The ring matches perfectly with their drawings and is exactly what I asked for. The process was simple and easy to follow. My questions were answered immediately. As a bonus, the ring was delivered to my door ahead of schedule. Thank you for the wonderful piece!!!”

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Posted 2 years ago

“Getting my wedding set made with CustomMade was an easy and exciting experience. I felt well taken care of throughout the whole process. Each individual who worked with me from initial design to the finished product was warm, friendly, and educational.”

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Posted 2 years ago

“Had nothing but the best attention and the end result is amazing.”

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Posted 2 years ago

“You guys were absolutely the best, everyone on the team was very kind and patient and followed every little detail, my wife absolutely loves her ring and I absolutely love mine, they are more beautiful than anything you could find in a store, I will always recommend you guys to everyone and will look into making more from you all!”

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Posted 2 years ago

“The team of custommade has been very helpful and patient thought the whole process. I had a very detailed idea and they delivered could not be happier with the result!”

CustomMade.com 5 star review on 27th April 2023

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Posted 2 years ago

“CustomMade did a fantastic job bringing my thoughts to life for my (now) fiancee's ring! I'm not the most creative one, so I definitely needed some hand holding, and the team did an amazing job and was extremely communicative all the way through. I worked through several different staff members, and all of them were highly knowledgeable, courteous, and friendly, and made the experience very positive. Most importantly, the final product looks amazing, and she loves it! It was also quite affordable (more so than I had anticipated), which is obviously a plus. So happy I worked together with them on this!”

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Posted 2 years ago

“Phenomenal service from Custom Made. One day I was looking online for any bespoke engagement ring services as I wanted a very unique and incredible ring for my partner to love. I found Custom Made and within 2 months and many back and forths with designs, I received my final design and it was perfect. If anyone needs a bespoke and uniquely designed ring made EXACTLY how you want (seriously, think of a design you want and they can do it!). Very very highly recommend!!”

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Posted 2 years ago

“My sister and I found CustomMade as we were searching for someone to make a memorial ring to remember our mom by as she only had days left to live. After she passed away we asked them to begin designing something that is very specific and special to us in remembering our mom. They were very professional and did everything they could to make this process a good experience for us. We are very happy with the final outcome of the rings! They are beautiful and something that we will be able to cherish for years to come.”

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Posted 2 years ago

“I came to CustomMade almost desperate. I was trying to find that perfect ring for my SO, and they wanted a diamond alternative. Not many out there I’m afraid, much less one that would be perfect for them. Their website didn’t say anything about the kind of stone they wanted(moss agate) but I reached out just as a last ditch effort. To my pleasant surprise, they actually had it, and not only that, but they were super helpful through the entire process. I knew exactly what the ring was going to look like before it was ever even made. And then I got updates through every step of the process, and was very reassured through everything. They were quick, the ring is of great quality, and it’s exactly how I imagined it in my mind when I reached out to them. I couldn’t be happier with CustomMade. Thank you guys so much!”

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Posted 2 years ago

“They were a pleasure to work with! The one process was simple and they were communicating the whole time. The end product looked even better than the sketch and CAD drawings they created.”

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Posted 2 years ago

“I’m over the moon with the support I received from custom made and the whole process was kept up to date with every step, they were super accomodating with all the changes I wanted to make and have recommended to friends. I got a ring made for my partner and it turned out perfect exactly what I wanted 😊”

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Posted 2 years ago

“Absolute pro's that walked me through every process and made it an absolute joy. I will only be using Custom Made from here on out!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 3,936 reviews