CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,283 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,283 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I searched everywhere for a memory ring for my daughter who left this world far too soon. I knew what I wanted, but couldn’t find anyone to customize the piece just as I wanted it until Custom Made. They worked with me through every step of the process sending me renderings of my ring, sources gems for it and making changes to it as we worked throughout the process. The final result is absolutely stunning and means so much to me. I couldn’t be happier! Thank you Custom Made for designing the perfect memory ring for me to wear. I will cherish it always.”

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Posted 2 years ago

“Wow what can I say, been in England, I have been a bit on the fence, but rest assured, this company strive to provide an amazing service, everything they have done has been 100 percent I can’t thank the team enough, thanks so so much especially to charm, she was amazing.”

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Posted 2 years ago

“I cannot explain how amazing this company is, they have went above my expectations to completely customize an affordable wedding and engagement ring to my requirements! And she said yes! I completely reccomend custom made and I tell all my friends about it! This is an amazing company”

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Posted 2 years ago

“They were very helpful and professional, I was informed on every step along the way with no surprise costs or setbacks. It was an overall great experience”

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Posted 2 years ago

“CustomMade was the best jeweler experience I've ever had. They took my ideas and made me a few custom designed 3D models to base my piece off of. Every step of the design process, they were working with me and communicating. I highly recommend CustomMade and I look forward to using them again.”

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Posted 2 years ago

“Custom Made was the perfect place to create my engagement ring. The people were super helpful, quick to respond and very kind. They made an absolutely stunning ring come into fruition from nothing but a vague idea. I would recommend Custom Made to anyone that wants to wow everyone with a piece of jewelry.”

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Posted 2 years ago

“All the people I worked with to build this ring of Ron and I love as partners for life, his birthstone is garnet as the center stone of our love and my birthstone alexandrite placed around his. It was my love and our love together that designed this ring at our home. The design team at CustomMade brought our design into one of the most elegant rings I have ever seen. It is just the right size on my finger and it sparkles so elegantly. The team at Custommade was wonderful about putting our thoughts together.”

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Posted 2 years ago

“I'm very satisfied with the services provided by the CustomMade team. They were kind and patient to modify the project multiple times until it turned out just the way I imagined and even better!”

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Posted 2 years ago

“I am a customer from Hong Kong. The whole team has been very helpful starting from the beginning till the finishing of the ring. They even spotted some defects on the first diamond I chose and suggest me to pick another better one. In terms of the design, they also provide a lot of suggestions to me. Highly recommend.”

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Posted 2 years ago

“Quick, and rewarding experience”

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Posted 2 years ago

“Worked with me to craft a unique and affordable ring even after several design changes.”

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Posted 2 years ago

“I had a great experience and would use again. I felt like each person along the path cared about helping me get the best piece of jewelry possible.”

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Posted 2 years ago

“While I have not proposed yet, the end product turned out to be amazing! The entire process from conception to creation was made entirely stress free thanks to the team and people I worked with. Highly recommend no matter what your budget!”

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Posted 2 years ago

“Working with the design team to get truly custom pieces was easy and they were very flexible to suggestions and changes. 100% would buy from here again”

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Posted 2 years ago

“Had such a good time designing the ring, staff responses were super quick and really helpful. Highly recommend, and when I go to get a wedding band I shall definitely be going to the same place.”

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Posted 2 years ago

“It was a very comfortable experience ordering my signet ring through Custom Made. I would make another custom purchase through this company. Every one of my point of contacts was very professional and prompt to respond to my concerns.”

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Posted 2 years ago

“Really good ring”

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Posted 2 years ago

“Prompt, professional, knowledgeable, friendly and competent service. The project was handled seamlessly from conception to delivery. An absolute pleasure to work with CustomMade”

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Posted 2 years ago

“The ring turned out beautifully! Working back and forth with the designer was easy and wonderful. I am thrilled with the end product.”

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Posted 2 years ago

“Truly fantastic customer experience, going above and beyond to communicate and create the perfect piece. We created the engagement ring of our dreams, and the end result is everything we wanted. Cannot recommended enough.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,283 reviews