CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,920 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at CustomMade did a wonderful job with the ring I requested! They hepled me to nail down a unique piece after seeing some inspiration that I liked. The process was very simple with easy to understand steps and personal emails all along the way. The piece that I received was flawless and exactly what I was looking for!”

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Posted 1 year ago

“I love the fact that the whole process was smooth, made easy, and with high attention to detail. I was informed about every stage of the process and I received support even after my project was finished. Recommend!”

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Posted 1 year ago

“Very helpful, walk you through what they're working on at the moment and let you know how things are going pretty regularly.”

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Posted 1 year ago

“This was a super easy and best experience I have never made a custom ring before and they were sure to keep me updated every step of the way I'm so grateful for this company to make a ring I have always wanted and they did a perfect job”

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Posted 1 year ago

“I recently graduated with my undergraduate degree and wanted a class ring to celebrate my achievements. I was not too fond of the cookie-cutter designs my school offered so a family member showed me CustomMade and I decided to reach out. From the start the team that I had was great, they made sure I was updated every step of the way and that I was 100% satisfied before they moved on. During the design phase, I was able to tell my designer what I was looking for, and working from a very broad idea was able to narrow it down to the perfect custom design. When my ring finally arrived I was thrilled and loved it. It was exactly what I envisioned I can't stop showing it off to my friends and family.”

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Posted 1 year ago

“Working with CustomMade was incredible! The team was able to come up with a few designs based on a few reference photos that I had sent in. They were super helpful and friendly throughout the entire process, and the end product is absolutely gorgeous! And all for a great price! I'd 100% recommend these guys to anyone who wants a one of a kind ring that's high quality, and reasonably priced.”

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Posted 1 year ago

“It was truly wonderful and exciting experience.”

CustomMade.com 5 star review on 4th February 2024

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Posted 1 year ago

“I was so skeptical of what I was going to get or if it was a scam because there’s so many things out there nowadays you just don’t know what you’re getting yourself into but custom made actually took my logo and made me a necklace that I wear every day Thanks to the designers and the people who manufacture it .. Thanks again”

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Posted 1 year ago

“My experience with custom made was absolutely amazing! They have great customer service and super easy to work with! The ring we designed was absolutely awesome! I highly recommend Custom Made.”

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Posted 1 year ago

“The entire staff at Custom Made was super professional and very helpful! They also respond in a very timely manner and also provide a very in depth overview of the process of creating your custom piece! Highly recommended them!”

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Posted 1 year ago

“Custom made made my dream ring come to life! I will always be a customer of Custom Made. The process was super easy and they communicated with me very well and often!”

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Posted 1 year ago

“The service and attention I recieved were excellent. I submitted a rather difficult and detailed design for the face of my signet ring and the Custom Made team didn't hesitate. They walked me through the entire process, and even owned up to a casting error which I never would have known about had they not chosen to share it. Transparency and honesty throughout the process. It took a couple of months to recieve the finished product and I'm very happy with the results.”

CustomMade.com 5 star review on 3rd February 2024

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Posted 1 year ago

“The whole process is very simple and efficient, it took us about 1 month the get the ring done. The team service and communication is impeccable. They ensure everything is perfect and able to shipped it to me in Singapore fast and safely. Overall i really thankful for helping me create the perfect ring ! :)”

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Posted 1 year ago

“Custom Made is the perfect jewelry shop! Their professionalism, skill, craftsmanship, timeliness, and customer service is of the highest quality. They work with the customer to achieve all desired needs, not matter how complicated or simplistic. From drawing up an initial design, to showing how and when they craft the ring and gem itself, Custom Made keeps you informed and cares that you as the customer knows what is going on. Money well spent is truly an understatement. They earned a customer for life and I will recommend them to any person desiring custom jewelry for their loved ones.”

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Posted 1 year ago

“From beginning to end, the experience was fantastic! I cannot believe how well they got our vision, and the end product was amazing!”

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Posted 1 year ago

“I am beyond thrilled by my experience with CustomMade. The ring I had made for my fiance came out beautifully, and it was done at a very reasonable price. Being able to have such a personal piece that is also extremely high quality is just amazing. But even more than that, the care and consideration I received from everyone I had contact with during the process was phenomenal. They were all kind and quick to respond. I highly recommend CustomMade to anyone who is looking for an exceptional and personal piece of jewelry.”

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Posted 1 year ago

“Incredible experience. The entire process was super smooth with all representatives and the end product was literal perfection. They where extremely receptive to my initial and only revision of the design and executed it flawlessly. The person who received the gift is absolutely pleased and hasn't taken it off since. Definitely recommend and I'll be back if I need any other custom jewelry. 12/10”

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Posted 1 year ago

“Everyone was excellent and extremely helpful all the way through. Good experience overall”

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Posted 1 year ago

“Custom Made is my only choice for jewelry!! Especially for one of a kind pieces! They're team is effortless to work with,and the quality of the work is phenomenal!!! I've had 3 rings made for my wife, and she loves to see that jewelry come in! If you're going anywhere else, you're wasting your time and money”

CustomMade.com 5 star review on 2nd February 2024

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Posted 1 year ago

“CustomMade is a great company. They made the entire process so easy. They respond quickly to every question you have along the way.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,920 reviews