CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,920 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I were looking for a unique design for our son's College Graduation Ring, and CustomMade far exceeded our expectations. We couldn't be happier with the design and product outcome; we will definitely be ordering more custom projects in the future.”

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Posted 1 year ago

“Amazing customer service and design team that made my vision come to life!”

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Posted 1 year ago

“I had a good experience with CustomMade. They created the perfect ring for our engagement. The process was pretty streamlined, everyone I communicated with was quick to get back to me, I was provided with additional material options and designs and am very happy with what we arrived at. Shipping was quick, but there was an issue with the delivery (that's a UPS issue though, not a CustomMade one).”

CustomMade.com 5 star review on 31st January 2024

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Posted 1 year ago

“Every step of this process was seamless and wonderful! They were so accommodating and very clear about every step! In the end my fiancée got a ring that will be passed down to our kids!”

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Posted 1 year ago

“*** DON'T BE PUT OFF IF YOU'RE FROM A COUNTRY OTHER THAN THE USA *** I came across these guys almost by accident and decided to give them a go designing an engagement ring for my partner. I was a little apprehensive being from Australia and this company being based in the US, but I couldn't have asked for a better experience. Rather than an automated customisation setup like most jewellers I found had, these guys will talk back and forth with you to help customise your concept from a sketch all the way through 3D design to the final product, and I have to say the end result was even better than what I'd dreamt up. 11/10, highly recommend, fantastic value for money, great communication, and it was shipped to me on the day they'd promised it to me by despite me having multiple alterations and then quality control picking up a minor issue which they advised of and resolved. THANK YOU!”

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Posted 1 year ago

“Custom Made was the first company I found and they helped me every step of the way. My piece turned out perfect.”

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Posted 1 year ago

“CustomMade did a wonderful job creating my piece. It is even more beautiful in person than in the photos they sent before shipping. I could not be more happy with the finished product. My husband was so excited when it came he had to show me. It’s beyond perfect. I wanted a nature inspired piece complete with vines and leaves. They delivered! The mixed metal design is beautiful. I get so many compliments on it and I’ve only had it two weeks.”

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Posted 1 year ago

“This was an awesome experience! They were so helpful every step of the way! Very pleased with the customer service!”

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Posted 1 year ago

“Custommade was recommended to me from a friend of my fiancé. Through every step of the process, all the employees were amazing!! From the beautiful designs they presented me, the excellent and reliable communication, the efficiency of making the ring, and throughout the whole delivery process, they were nothing but extremely helpful and accommodative. I fully intend on recommending custommade to all my soon-to-be-engaged friends. And now I have a fiancé who adores her ring and numerous friends telling her how beautiful it is!!”

CustomMade.com 5 star review on 29th January 2024

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Posted 1 year ago

“Fantastic customer service and an even better product. It was wonderful working with them and the clear and consistent communication really did make the processs smooth and easy. The designs were all fantastic and everything that was asked for was worked out and implimented wonderfully. The ring came out beautifully and me and my partner could not be more happy with it. Will certainly work with them again for the next ring that I need.”

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Posted 1 year ago

“The team were in constant contact the whole way through the process. They kept me up to date and immediately made changes I requested. Payment was easy and secure, even from Australia. The piece arrives quickly and is stunning, exactly as I wanted.”

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Posted 1 year ago

“Custom Made did a fantastic job of bringing my vision for an engagement ring to life. Every step, from concept art, to CAD renders, to gem selection, all the way to final production - I felt cared for and valued. They went above and beyond to ensure that I got the ring my fiancée deserved, one totally unique for her. I am grateful to Custom Made, and highly recommend their services for anybody looking for Custom jewelery.”

CustomMade.com 5 star review on 28th January 2024

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Posted 1 year ago

“My experience with CustomMade was great! Going into the process there was a lot I didn’t know, about the CustomMade process and rings in general, every question I had throughout the process was answered. They happily revised sketches and 3D renderings when I wasn’t satisfied with the first set. Their communication throughout the process was great, evening during the casting and physical creation of the ring they gave me regular updates on how far along my ring was. When I received the ring in the mail it came with a “Proposal Survival Kit” which contained a notecard and pencil for writing down your speech, tissues, a few breath mint, a polishing cloth for the ring, and a few other helpful items. Over all they did a fantastic job, both in the creation of the ring and in customer service, the survival kit, while a small detail just goes to show the thought and care that they put into their process.”

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Posted 1 year ago

“Custommade is great! I've had two jewelry pieces designed and made through them, and bothe the creation process and pieces themselves were awsome. One piece was a signet ring, and the other was an engagement ring for my now lovely fiancée. With both pieces they were willing work with me and redesign as I was trying to bring my vision to life, and they did bring them to life, very much so. I would highly recommend Custommade to anyone who is looking for custom jewelry!”

CustomMade.com 5 star review on 26th January 2024

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Posted 1 year ago

“I couldn't be more happy with how everything went in the ring buying process. Everyone along the way was very prompt and helpful from the design stage to the finished process. I wasn't sure if I wouldn't even like the designs, but after the first one sent, they gave me a great idea, I made a small change, and the ring came out amazing. My financee is absolutely in love with the ring, and honestly was better priced than I found at any jewlery stores, and was able to add a personal touch.”

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Posted 1 year ago

“Making a custom ring for my fiancé was an amazing amount of fun! Every team member I spoke to was professional, patient, knowledgeable and friendly. I was sincerely impressed with how quickly the process went, even if I changed my mind or deviated a bit from the original design. The artists are so talented; they 100% brought my vision to life. The ring is one-of-kind, extremely personal, and that's exactly what I wanted for my future husband. He loves it so much. Beyond satisfied! All five stars! So happy!!”

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Posted 1 year ago

“CustomMade was great to work with. Super smooth process that was very personable and made the whole experience great.”

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Posted 1 year ago

“I had a fantastic experience with CustomMade! Knowledgable, friendly, supportive, patient, and were enthusiastic when I changed plans and provided my own family diamond. The team I worked with was highly responsive and helped me translate vague preference into specific design specs. The process (including billing) was exceptionally clear as well. The team even helped with finding ring insurance as well. The ring itself is gorgeous- exactly what I was going for. My fiancee absolutely loves it, and we're concerned that we're making our friends jealous! Can't recommend highly enough!”

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Posted 1 year ago

“Recently I had to duplicate of a piece of jewelry that was lost. After going back and forth with a local jeweler that expected me to know everything about settings, stones, and everything else about jewelry, I gave up on them. Then I called a few other jewelers I found online and they wouldn't do business with me unless I myself was a jeweler. I wanted them to just look at a picture and just make it happen. So then I found this website and I created an account at https://www.custommade.com/ The only thing I had was a picture, they were able to replicate the piece AND made it sooooo easy. They were also able to make paying for it really flexible. HIGHLY recommended this place if there is something specific you are looking to get or if you want to design something yourself.”

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Posted 1 year ago

“The process was smooth and seamless, and I couldn't be happier with how everything went. The whole team went above and beyond to ensure I was happy with the product. They even sped up production so I can get the ring by a certain deadline. I would highly recommend CustomMade to anyone looking for a quality product made by folks who genuinely care about what they're producing.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,920 reviews