CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What an amazing company! I worked with them to make my partners ring and they took a crappy drawing from me into a beautiful ring! When I received it in the mail, the minute l saw it i fell in love! The staff is crazy sweet, patient, and helpful! If you want one of a kind this is your place to go. I couldn't recommend them enough”

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Posted 2 years ago

“The ring looks great, the process was relatively easy, and the cost was much more affordable than I had initially anticipated.”

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Posted 2 years ago

“Finding the perfect ring for your forever best friend and love can be an anxious process. My beginning searches was full of that anxiety, but when I partnered with CustomMade to put together that perfect ring for my future wife, everything was put at ease. They worked with me on every intrinsic detail to fulfill the vision I had, and I am beyond grateful for their sensitivity and willingness to work with such care. Thank you :)”

CustomMade.com 5 star review on 18th October 2022

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Posted 2 years ago

“CustomMade had a great staff who were quick to reply to messages and to make any requested adjustments. I already knew mostly what I was wanting, and with a few photos and descriptions, their concept artist was able to draw out an amazing three-stone ring for $1200. The 3-D model looked great, and the ring itself even better! 10/10 Would recommend.”

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Posted 2 years ago

“I've been through a few projects with CustomMade, and every time they've impressed me! Their custom piece prices are extremely competitive for the market while not compromising freedom of design and speed. Their method of molding is new-age which gives them an edge on the classic molding techniques of the past. I have recommended them to friends who worked with the designers at CustomMade to make their favorite pieces as well! My wife collects vintage jewelry, but the engagement set that I made with CustomMade is the one she shows everybody first!”

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Posted 2 years ago

“The team at custommade were so great. Communication was quick and thoughtful. I started off with no idea what I wanted and ended up with a beautiful artist engagement ring for the love of my life. I will be coming to custommade for all my future projects.”

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Posted 2 years ago

“I was extremely impressed with the intentionality the CustomMade Team exemplified throughout the design process. They met all my needs, kept me up to speed on progress, and educated me as we went through the project helping me feel very confident. I will be recommending my closest friends to consider CustomMade as they consider their significant others.”

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Posted 2 years ago

“This is a very friendly, very professional dealer. Highly recommended! Shipping to Norway went very quickly.”

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Posted 2 years ago

“This was the best place I could’ve gotten a ring. There were so many options to make sure I got the best ring that was still within my budget. The people that helped me along this journey were so helpful and responsive. Thank you for my beautiful ring. I’m sure she is going to love it”

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Posted 2 years ago

“The level of professionalism, flexibility, and communication is outstanding. I have never experienced this level of customer care like it!”

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Posted 2 years ago

“I was absolutely blown away by the quality craftsmanship and stellar support that I received from CustomMade! The initial inquiry was very easy to understand and team members reached out to me very quickly. Each person that I worked with during the multi-step process was genuinely kind, knowledgable, and efficient. When I asked questions related to my product, I always received a prompt response. The finished product was beyond what I could have dreamed of and I can't wait to work with them again in the future!”

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Posted 2 years ago

“It was beautifully done and came faster than expected, fantastic job”

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Posted 2 years ago

“I was very pleased with the quality of care not only if my ring, but also of the care given to me by the jewelry experts and designers. I couldn’t ask for a better customer service experience.”

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Posted 2 years ago

“What a great experience for someone that has never purchased fine Jewelry. I was hesitant at first doing a custom online piece but from the very start Custom Made the experience fun. They were very communicative through the entire experience and guided me through the entire process. It was also very nice giving little deposits throughout the making experience so you aren’t hit with a lump sum right off the start. The final product, just Beautiful! I’m extremely happy with my necklace and smile in the mirror when I see it around my neck. I would recommend this company to anyone that wants a nice custom piece for themselves or someone special.”

CustomMade.com 5 star review on 14th October 2022

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Posted 2 years ago

“The experience was great from start to finish, the communication from everyone on the custom made team was impeccable. I will 1000% be doing business with them again”

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Posted 2 years ago

“From start to finish - everyone I dealt with was fantastic and so incredibly helpful. The ring was amazing and I couldn’t even imagine a better one”

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Posted 2 years ago

“Very friendly, good customer service and support. Ships very quickly, and was a great quality product!”

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Posted 2 years ago

“This was such a cool, easy process. The ring came out exactly as I wanted and the team worked closely with me to ensure that everything was as I wanted it. They were very communicative and let me know where the ring was through the whole process. It was super cool! I would recommend this service to anyone looking for a ring period.”

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Posted 2 years ago

“My fiancée and I went looking around lots of jewelry stores to find a ring and couldn't find what she wanted, so I turned to CustomMade and gave them a vision of what she was looking for and they went above and beyond to make her/our dreams come true. The customer service is second to none as any issues we had with the ring or the diamond itself, they were more than willing to help. Choosing CustomMade for her ring/wedding band was the best decision I made (besides marrying her).”

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Posted 2 years ago

“The Pokemon themed engagement ring is amazing and fits perfectly. I made a Pokeball ring box to go with the ring. The small Charmander on the side is amazing. The whole process with Custommade was smooth and easy.”

CustomMade.com 5 star review on 12th October 2022

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews