CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing, custom made have gone far and beyond my expectations, thank you so much I love my ring 👍”

CustomMade.com 5 star review on 12th October 2022

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Posted 2 years ago

“This company did an amazing job and was very thoughtful and patient with me through the whole process. I knew absolutely nothing about jewelry but the folks here at CustomMade helped make my vision come true. Absolutely stunning customer service!”

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Posted 2 years ago

“CustomMade was a perfect experience. They were able to take my idea and bring it to life in the best way possible. They were so helpful throughout the process and amenable to every single little change I wanted to make. At one point I thought I was making too many changes but they kept saying they want me to think it is perfect and they did just that! My family crest pendant came out great and I've received so many compliments from friends and family already.”

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Posted 2 years ago

“Everything went fast and smooth. I was followed and advised by experts in any steps of the procedure. I never doubted about the final result. Unfortunately buying from EU is not the cheapest solution.”

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Posted 2 years ago

“Highly Recommended***** The CustomMade.com team is super professional, thoughtful, and responsive. Customer service is impeccable, work is flawless, and the cost is more than competitive--especially for truly customized jewelry with high quality materials. They made my engagement ring and both wedding rings, and my wife and I cannot be happier! Courtney & Christina”

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Posted 2 years ago

“HIGHLY RECOMMEND! If you’re lookin for great jewelry look no further. And as if that wasn’t enough, personalize that great jewelry with something special to you.. I recently purchased an engagement ring from Custom Made and I am thrilled. This ring is PERFECT! I worked with the Custom Made team for some time to get the absolute perfect ring for my fiancé. We met at Mt Bachelor and it has a special place in our hearts. Custom Made delivered a beautiful ring that will last forever with a silhouette of Mt Bachelor, the place where we started. During the process we communicated, quickly on their end and sometimes not so quickly on my end, for weeks to get exactly what I was looking for. Then during the fabrication I was kept up to speed with lots of detailed info about the process and our timeline. After the piece was crafted I was told there was a small crack in the band. The Custom Made team worked quickly to fix it and ensure a quality product. I will be reaching out to them for a matching wedding band for my self and any future jewelry needs.”

CustomMade.com 5 star review on 11th October 2022

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Posted 2 years ago

“The whole experience was great from beginning to end. Everyone who got in contact with me (Tricia, Chun, Karen, and Pauline) was super helpful and very professional. I appreciated the thorough explanations every step of the way, and I especially appreciated the explanations when I had options and choices to make. Everything from the design input, to staying within my budget, all worked out wonderfully. Thank you all for making this experience of getting a ring for my fiancee a pleasant one!”

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Posted 2 years ago

“I really appreciated their hard work on my design. What surprised me is the way they were able to capture my idea and turn it into reality. Moreover, the shifting of the project to different individuals allowed them to give actual focus to my design instead of just trying to get it done. The only thing I wish would've been different is the metal color options as some such as black metals are hard to utilize in a project.”

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Posted 2 years ago

“My experience was great - the team walked me through each step and were very responsive to feedback. In the end I wound up with a completely custom ring that my (now) fiancee loves, and what more can you ask for?”

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Posted 2 years ago

“Excellent customer service and communication. Don’t worry if you don’t have a full picture of what you want they will help you imagine your concept from day 1. A perfect company to help build your special someone something that nobody else in the world has. I very much enjoyed the process and highly recommend them to all of my friends.”

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Posted 2 years ago

“Working with CustomMade was really wonderful! I wanted a wedding band that would match with my engagement ring, but I had trouble finding what I wanted elsewhere. So, when I found CustomMade, I was really excited. They asked me questions to help create a design that reflected my relationship with my spouse, and it felt like they really cared about what I wanted and they wanted to be sure I loved everything about my wedding band! It was a wonderful experience and I would definitely recommend them if you want something tailored to you exactly.”

CustomMade.com 5 star review on 10th October 2022

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Posted 2 years ago

“Amazing Every step of the way. A can’t thank everyone that helped me enough. It was amazing and a pleasure working with them.”

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Posted 2 years ago

“The process was fairly easy and the employees seemed nice.”

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Posted 2 years ago

“Great customer service and beautiful product”

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Posted 2 years ago

“Making our ring with CustomMade was a terrific idea. With Pinterest, my girlfriend got the idea of a design she would want one day for her ring, and I could not find anything similar in stores. As soon as I saw CustomMade and how they worked with previous designs I knew I had to give it a shot with the initial steps and that ended up leading us to the final product, which was gorgeous.”

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Posted 2 years ago

“I have so far made two signate ring orders with CUSTOMMADE. The level of customer engagement is unmatched and feedback is received instantly. Their work is exceptional. The progress updates real make the client feel at peace and there is no communication gap. I would definitely recommend them. Thank you for the great work ethic”

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Posted 2 years ago

“I would recommend CustomMade to anyone. The team was incredibly responsive and helpful, the process was seamless, the ring is perfect, and we got a good value.”

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Posted 2 years ago

“Wonderful staff, expert jewelers, incredibly easy to do and affordable for all budgets 👍”

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Posted 2 years ago

“Extremely professional staff, extremely talented manufacturer. Impressive turn around time and surprisingly affordable for the amount of custom work being performed. I will be recommending to anyone looking to have jewelry made, I’m very impressed with CustomMade.com. She said yes, and I will be having our wedding bands made by these folks as well!”

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Posted 2 years ago

“At this point, my review is not going to be good and my full opinion will be verified after the ring I purchased is fixed. After having received the ring, I was initially very happy. However, the diamond (without having been worn) was loose as well as the setting being crooked rather than perpendicular to the engagement band. So, my overall review will depend on how this is fixed, whether it is truly quality, as well as customer service experience through it.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews