CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely satisfied with the work, the ring is beautiful, I just love it very much. I recommend them.”

CustomMade.com 5 star review on 2nd October 2022

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Posted 2 years ago

“It’s difficult to put your trust on such a big investment or project with an online retailer. It’s not the easiest thing to wrap your head around but I can say that custommade from start to finish made this experience easy and trustworthy. From the initial start of speaking with team members on what kind of ring you want created, then explaining the process and constantly keeping you updated to ensure that the perfect ring you design comes out the way you pictured it. No matter how many times you may have changed the design, or changed a small part of the ring, the team would always listen and fix any imperfections to see that the ring was to your liking. After finally receiving the ring, we couldn’t have been more pleased and delighted with the final product. It was so elegant and the craftmanship was higher than we expected. The 3D rendering didn’t do the ring justice. We have nothing but positive things to say about the website, the consultants, the end product. This is a company that you can put your trust into designing the perfect ring for that special someone.”

CustomMade.com 5 star review on 1st October 2022

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Posted 2 years ago

“We love the piece and thank you”

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Posted 2 years ago

“I have had CustomMade make my original engagement ring and my fiancée was absolutely in love with it and unfortunately on a trip she lost it in the ocean and was absolutely devastated and after messaging my original team they were all willing to help out with the remake I wouldn’t want anyone to work on the engagement ring. If you want an amazing ring and your perfect ring then work with this team they won’t fail you at all.”

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Posted 2 years ago

“When my fiancé’s friends see the ring they say they love it but when she tells them I helped design it their jaws drop and I can’t count the amount of “awwws” or how many “stop that’s the cutest thing ever!” We have gotten. Personally the experience of working with a designer to craft the perfect ring, watching it come to life through 3D rendering and finally being sent stunning images of your fully realized ring has been the coolest experience I have ever had! I was nervous at first, buying this important of a ring online. But CustomMade’s staff worked tirelessly with us to create a piece that we weren’t just satisfied with but loved!”

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Posted 2 years ago

“From start to finish, every aspect was taken with excellent care! Throughout the entire process, they had excellent patience with my creation. Never once did I feel rushed to finish my project. They weren't just after the the sale; they ensured true quality and happiness. I am 100% impressed! Thank you guys so very much!”

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Posted 2 years ago

“Exactly what I wanted, they brought my idea to life!”

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Posted 2 years ago

“My experience of ordering an engagement ring from CustomMade was excellent! From the initial design stages, to the artistic and 3-D renderings to production and shipping, my experience was superb. The staff are all friendly and helpful. The ring came out amazing and exceeded my expectations, and at a price comparable to non-customized rings at other jewellers. And best of all, she said yes and LOVES the ring!!”

CustomMade.com 5 star review on 28th September 2022

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Posted 2 years ago

“Custom made was absolutely fantastic from start to finish in this process. Their team is so incredibly patient and talented, the ring is absolutely stunning and arrived very quickly. I will be recommending this business to everyone I know, honestly I am blown away by the customer service and quality of product.”

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Posted 2 years ago

“Custom Made was an outstanding experience. From beginning to end, they kept me abreast of every single detail. The staff was friendly, knowledgeable and all around experts in this field. I am truly appreciative for their help and guidance. I will never again go to any other jeweler and I can be a very selective person. Michael”

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Posted 2 years ago

“I was understandably nervous about using the site at first. Putting my money into a jewelry company online did not seem to be a good decision. However, at every stage of the process, I was pleasantly surprised. This service came with the reasonability of going to a trusted person again and again with the flexibility of online assistance. Responses were quick and pleasant; I always felt like the team cared about my project as well. Every single staff member I interacted with was so professional and personal. The project they were able to develop with little information is amazing. I cannot recommend this service enough. If anyone is nervous about an online jeweler, CustomMade is a spectacular service you will not be disappointed in. This company is truly amazing and the ring they designed was beyond what I could have imagined.”

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Posted 2 years ago

“The process at CustomMade was outstanding! They helped me design my wedding band from pictures I had found. They refined my vision and made sure I understood the process as well as possible options! They were always quick to respond and kept me updated on the status. I couldn’t be happier with the final piece!”

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Posted 2 years ago

“Amazing service, quick and professional”

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Posted 2 years ago

“I made a custom ring for my girlfriend on this website. It was absolutely fantastic. They listened to all my ideas and incorporated them perfectly into the ring. They also walked me through the whole ring making process, which I found interesting.”

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Posted 2 years ago

“The staff I worked with were thoughtful, efficient and really worked hard to turn my vision into reality. The end product is beautiful and feels very high-quality!”

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Posted 2 years ago

“Pretty great experience all-around, so long as your timeline isn't too tight. Much more direct involvement than expected, this literally felt like a personal consultant that converted a rough sketch/idea into a proper design (think, interior design architect) Tons of back and forth (in a good way) and this resulted in a great ring that feels extremely close to what I had in mind, contrary to literally thousands of rings I found online which each lacked that one detail I wanted. End-to-end 3 months to get it done, but probably can be compressed if people are better than me at making design decisions.”

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Posted 2 years ago

“Fantastic design and a pleasure to work with.”

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Posted 2 years ago

“I was a bit sceptical with working with a company that primarily uses the internet to do business. However that being said I could not have been in better hands. Their customer service is exceptional, they always go out of their way to do everything they can to accommodate you as a customer. Through the entire process I had access to someone pretty much 24 hrs a day, or close to it. If I had a design or concept change or concern they always responded very quickly and then bam they come back with a new concept drawing or computer design of the new ring or what ever you may be having them custom make. I have never done anything like this before, especially not buying an engagement and wedding band set without even seeing them in person first. But I and my fiance are extremely pleased with their work. She loved (which is a understatement) the ring they helped me design from the ideas I had in mind. I would use them again if I ever need another custom peice of jewelry.”

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Posted 2 years ago

“CustomMade did an amazing job every step of the way. I couldn't have asked for a better result. And the price confused me. I even questioned it. Just over $400 to create what was by no means an easy piece. I can honestly say I thought I might be dealing with a foreign company. But the communication every step of the way was just too good. I first dealt with Mark and then Christine. Both were amazing. I am very, very pleased with the results of my necklace from CustomMade. What can I say... you can trust they'll give it all they have to make you happy!”

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Posted 2 years ago

“The ring is beautiful and the team was accommodating throughout the process of designing. Never had a problem when I asked for revisions through the iterative process of making the ring perfect. With that, they refused to provide documentation of the stone purchased and required me to correct them on a number of items prior to shipping. All in all the design process was great but the final documentation has been a challenge.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews