CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,912 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 27th June 2025

1674

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just completed my second project with CustomMade. Both have been great experiences — the first was a medallion and necklace of a family crest. The designer was able to blend two style examples i had into one delightful piece. The second was a ring, that started out as a drawing, then i used AI to modify, and from there the CM team made it real. It's amazing what you can make happen with CustomMade.”

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Posted 1 year ago

“The main thing I wanted in an engagement ring was symbolic meaning. I wanted a piece that would not only be beautiful, but also special to my partner and our relationship. CustomMade made it really easy to create a unique ring using designs that were personally meaningful to us. Everyone involved in my project was very friendly and knowledgeable. They answered my questions promptly, guided me through the design process and kept me updated at every step. In the end we came up with a piece that included the design elements I wanted and also achieved the aesthetic I was looking for. They were also transparent about the pricing, which was very reasonable. I received the ring well within the timeframe I needed (I reached out to them a few months in advance), and it looks exactly as I expected. I’d come back to them if I ever want another unique piece of jewelry.”

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Posted 1 year ago

“The designers were incredibly helpful and friendly, they did what they said they would and helped me through the entire process and worked with me on multiple design changes to get the one I really wanted. They didn't pester me and try to rush a sale which I really appreciated. The price was also very fair and the ring was incredible. The only minor issue I had was that the gift box with the party favors that the actual ring box itself came in wasn't in the best condition and it wasn't from shipping. It might have just been a reused one but id definitely recommend this site. I'll be using it to design the wedding band soon if possible.”

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Posted 1 year ago

“Made my dream into a reality. It made it so simple to make the perfect ring”

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Posted 1 year ago

“Absolutely wonderful work, they kept me informed throughout the entire process. A Concierge level of customer service. Outstanding work.”

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Posted 1 year ago

“CustomMade not only provided me with the best product, but the best experience on a customer-service basis that I have ever had. The project is without a doubt the most visually stunning ring I could’ve ever imagined, but I would like to part words on their service. I was looking to design a custom engagement ring for my significant other and was very new to the diamond scene. Not only did CustomMade not take advantage of my naivety (which I am sure I expressed through the many questions I asked), but they provided resources to educate myself on the industry and best practices so that I felt included and well-informed. After several months and a few revisions, my project concluded with a beautiful pieces as expected. What was not expected was the gratifying experience and newfound knowledge I now have thanks to them. I approached CustomMade with the limited perspective of those who are my immediate circle and what I could find online. I left with an understanding of the stones, cuts, and all the intricacies of my project that supersedes even my closest relatives, such that I can now educate them WITH EVIDENCE (the project is gorgeous). The knowledge bases they provided were crafted just as expertly as the ring itself. I will be going to CustomMade in the future for jewelry that I KNOW will be just as genuine and heartfelt as the inspiration behind it.”

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Posted 1 year ago

“The whole process was astounding and easy. I would work with Custom Made again in the future.”

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Posted 1 year ago

“This site was a great resource! They were willing to help me through every step of the process of getting the perfect ring. There were no stupid questions and they were very welcoming to changing things when adjusting designs. I would definitely recommend!”

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Posted 1 year ago

“They were great! They helped me at every step of the process and were very knowledgeable (despite my asking to go back and fiddle with the concept several times). Pricing was pretty transparent, and they accommodated that aspect as well. The ONLY negative I can say is that the final product will have a tiny maker's mark of the CustomMade symbol inside the ring. This was not in any renders of the ring prior, and it surprised me when I saw the final product. However, it is tiny and should be OK with most people. The ring I received is beautiful and exactly what I wanted!”

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Posted 1 year ago

“About the worst I can say is that my necklace was shipped in a box the size of a modest briefcase, but that's a pretty minor gripe. Everyone involved was very prompt and professional, and there isn't really anything about the process I can find to complain about. Ultimately I wound up with a quality pendent for about 1/5th the cost of what a few other places had quoted.”

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Posted 1 year ago

“Custom designing an engagement ring online was something I was skeptical about at first, especially with how much money you’re really paying for a ring. But the people who helped me out all along the way gave constant updates and explanations that helped ease my anxiety along the way. And as a bonus the ring was beautiful!”

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Posted 1 year ago

“Start to finish was a great experience. Crew was very patient to make sure each detail I was happy with”

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Posted 1 year ago

“I've worked with CustomMade on two projects now and the experience has been wonderful. The pieces are stunning, and everyone I've worked with has been professional, knoweledgable, flexible, and pleasant. I had high expectations before working with CustomMade, and the surpassed them in every way!”

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Posted 1 year ago

“Incredible team and an awesome experience. The ring looks beautiful and high quality.”

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Posted 1 year ago

“We had a wonderful experience. There was regular communication and updates throughout the process. The rings were exactly what we wanted.”

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Posted 1 year ago

“The process was smooth and the end products was beautiful. Only thing I wish was more clear was the approximate timeline as it seemed to drag on for much longer than was originally discussed. The communication was also a bit slow and only seemed to progress when I reached out. However, the end product was gorgeous and looks amazing! Would definitely use again, but only when my timeline is less constrained.”

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Posted 1 year ago

“I worked with custom made on an earring I wanted designed and it was a wonderful experience from the moment I contacted them until I received the final product. The customer service and care that was given each step of the way was nothing less than exceptional! I would use this company again without hesitation!”

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Posted 1 year ago

“My son has wanted a family crest signet ring for years. I did some research and took a shot with Custom Made. The deposit was a large amount but the person i dealt with was so thoughtful and informative i decided that they were a good bona fide business MADE IN AMERICA! They had tremendous patience as I modified that and that. The result was a perfect 18ct ring. They don’t know this but i have some earrings I’d like them to make for me. I can’t recommend them highly enough.”

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Posted 1 year ago

“The team was extremely helpful and supportive during the entire process.”

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Posted 1 year ago

“Custom made process was awesome. Great quality. AMAZING customer service. PERFECT. Would buy agaain! And no. It's not a scam! --”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,912 reviews