CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade provided me with a wonderful experience in trying to find the right ring for my girlfriend. They were very interactive, something I could not find with a lot of other online options. The team at CustomMade was sure to refer to me every step along the way, and worked with me to make sure the ring they designed would be just right.”

Helpful Report

Posted 1 year ago

“They made a custom ring with my business logo on it. The design process was simple and they walked me through every step of the process”

Helpful Report

Posted 1 year ago

“Timely and responsive service, no complaints.”

Helpful Report

Posted 1 year ago

“I was very satisfied with the final product, with the cost, and with the entire process of producing the signet”

Helpful Report

Posted 1 year ago

“Excellent communication. Thankfully the ring was the correct size. We are now happily engaged. The ring arrived on time and was exactly as how I envisioned it. Thank you. My fiance loves it”

Helpful Report

Posted 1 year ago

“I had a great experience with all phases of the creation of my ring. The process was smooth and the communication was easy and delightful. When my ring came in, it’s exactly what I wanted.”

Helpful Report

Posted 1 year ago

“Worked around my schedule, made it very easy and stress less”

Helpful Report

Posted 1 year ago

“An incredibly easy and joyful experience. We were guided every step of the way, from initial design to stone and metal choice, even to being given information about the processes being used to help create our ring.”

Helpful Report

Posted 1 year ago

“Seamless experience. I like the personal touch and no hard selling. It was easy to work with over messages and very sound advice for a novice in getting a ring. Thank you Custom Made team :)”

Helpful Report

Posted 1 year ago

“I am a younger male (33yrs) and when your making such a massive decision like an engagement ring you want people to help guide you and provide some insight so you feel confident in your wedding ring. This is what the people at custommade.com do. My girlfriend isn't someone that likes diamonds so trying to find a piece that you can be happy with at a brick and mortar store is like finding a needle in a haystack. The people I worked with on my ring helped me and made a 1 of a kind ring that is bound to surprise and impress my girlfriend. I can't recommend custommade more, honestly.”

Helpful Report

Posted 1 year ago

“From the beginning of the process to the very end CustomeMade was always there to help and answer any questions I had. CustomMade truly helped me create a beautiful engagement ring for my boyfriend. I wish I had pictures to add, but at this time, I haven't popped the questions yet; I will soon, though! Not only did the ring exceed my expectations, but the packaging was top-notch. I loved the tissues for "happy tears," the mints, and the little note cards to take pictures with. Overall the experience from CustomMade was fantastic, and I cannot wait until I come back to get my wedding ring!”

Helpful Report

Posted 1 year ago

“At first I was skeptical of having an engagement ring custom made online but I’m happy to say I was quickly impressed and reassured by this company’s reputation. Along with their very kind and professional demeanor they also have exceptional artists, jewelers, and craftsmen. I never once felt left out of the process and was able to ask for modifications without any pushback or protest. It was a breath of fresh air and I’m beyond elated with how the engagement ring turned out.”

CustomMade.com 5 star review on 2nd November 2023

Helpful Report

Posted 1 year ago

“From the moment I started the design process everyone I was in contact with at custom made was very thorough and patient with my ring and the design. They always reached back out when they said they would and my ring my was delivered on time. I could not recommend this company anymore than I do.”

Helpful Report

Posted 1 year ago

“At the beginning of this journey, I set out to make a promise ring for someone I cared deeply for. It turned into a pair of promise rings, one for me as well, so that I would always remember my promise. I had the rings inscribed with the date of our baptism, which was a big step toward change in both of our lives. My design for the rings was, in my opinion, a little complicated, utilizing two different metal colors. The team at Custom Made was wonderful at making the process smooth and communicative, and they beautifully brought my ideas for the rings to life. It turned out better than I had imagined, and I’m so thankful! Because of their wonderful work, we decided to have the rings be our engagement rings. I couldn’t be happier that I chose Custom Made for this important and meaningful project. They are the best!”

Helpful Report

Posted 1 year ago

“I’m pleased with the outcome of the project for my engagement ring and then the finished product of my wedding band being designed and fused to my engagement ring. It had to be tweaked a couple of times to get what I wanted, but your team was patient with me and did what I requested. I would recommend CustomMade to anyone who wants to purchase and/or design their jewelry online.”

Helpful Report

Posted 1 year ago

“CustomMade was great to work with, they stayed in great communication the whole time and answered all the questions I had along the way. Definitely would recommend them to anyone looking for a special piece that can't be found anywhere.”

Helpful Report

Posted 1 year ago

“Amazing, helpful and super fast.Whole team dedication is just admirable,thank you for making dreams come true!”

Helpful Report

Posted 1 year ago

“The experience was amazing. They took my thoughts and ideas and turned them into reality. The process was seamless and their patience with me to make sure it was perfect was such a breath of fresh air. A beautiful piece that will be the most amazing story to tell when we get married.”

CustomMade.com 5 star review on 31st October 2023

Helpful Report

Posted 1 year ago

“From the beginning to end of the process it was PERFECTION! I strongly recommend this company for custom made pieces.”

Helpful Report

Posted 1 year ago

“The piece was exactly what I wanted and the person loved it.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews