CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome team. I looked around for months for a company that could cater to my specific designs for a ring, because I needed something that no jewelry company like Shane or Jeryd would make normally. CustomMade went above and beyond for me and was very patient with my alterations throughout the sketch and molding process. Cant recommend enough if you actually care about what youre giving your loved ones.”

Helpful Report

Posted 1 year ago

“The whole process was a breeze, I had a very tight deadline since I was going on a trip and needed the ring, the team was extremely comprehensive and diligent. Not only did I get my ring sooner than expected but they took every precaution to ensure it was exactly what I envisioned, making multiple revisions and answering all my questions throughout the process. Fantastic experience throughout, very knowledgeable team and extremely happy with the results. Have yet to propose so don’t have my SO reaction yet but I think she’ll love it!”

CustomMade.com 5 star review on 23rd December 2023

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Posted 1 year ago

“Custom made were amazing from start to finish, with the ring made for me exactly to my expectations and style. Nothing was too much or not possible. Even going for an intricate design, with specific sized stones was not enough to trip them up. I'd highly recommend them, and as a bonus the finished ring was 1/2 the cost of simalar styles in the UK”

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Posted 1 year ago

“Both my wife and I purchased wedding rings for each other from CustomMade. As she bought (and designed) mine first, I used the design she created to build a complementary version for her. It turned out better than I could have imagined and the consultations and updates were thorough and frequent. Very pleased with my experience.”

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Posted 1 year ago

“I cannot begin to describe how fantastic this company is. The entire process I was kept informed provided visuals and any updates as necessary. The ring is detailed and have exquisite design. The absolute perfect gift for Christmas as well as a new family heirloom.”

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Posted 1 year ago

“The ring is gorgeous and even more beautiful than what I could have hoped. There was an issue with delivery, UPS delivered at the wrong address, but the team tracked it down and had it shipped to me right away. I will update once I propose in about 20 days.”

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Posted 1 year ago

“Amazing! They walked me through the whole process for my husband's ring, it's one of a kind and really well made. He loves it. The design process is really thorough and then it gets delivered right to your house, you don't have to go to a jewelry store or anything. It was also nice knowing that if anything went wrong it would be fixed since they are so responsive throughout the whole process. Will def be ordering from here again.”

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Posted 1 year ago

“CustomMade was great! I had been looking at engagement rings for a couple of weeks and had lots of ideas on what I wanted, but couldn't find the perfect ring. CustomMade made it super easy. I was able to provide ideas from my Pinterest and a description of what I wanted, and they did all the rest. The final price was under budget and they kept my updated each step of the way. We received the ring and it is perfect!”

CustomMade.com 5 star review on 22nd December 2023

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Posted 1 year ago

“Fist of all, I was expecting one or two people to work on this project, not a whole team of people. Each is specialized in their field be it design, metallurgy, or gemology. They have knowledgeable and friendly staff that are ready to assist with any modifications. I purchased an engagement ring and wedding band. They took minor ideas and a sketch and turned it into exactly what I wanted.”

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Posted 1 year ago

“Love my peace of jewelry! Very good quality, great communication.”

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Posted 1 year ago

“Custom made create the ring I envisioned perfectly. I didn’t know much about ring so they walked me through the process. I can’t thank them enough.”

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Posted 1 year ago

“I loved how my fiances ring came out and everyone was very prompt in anwsering any questions i had along the way!”

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Posted 1 year ago

“The entire experience with CustomMade made getting the perfect ring a wonderful and easy process. They patiently worked with me through the initial concepts, to the design, to the final product, to create a perfectly unique ring that my fiance adores. I cannot thank the team enough for the great work that they did.”

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Posted 1 year ago

“My experience was a good one. The correspondence was always friendly, efficient, and professional. The project went very smoothly and was completed promptly.”

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Posted 1 year ago

“We Love Custom Made!”

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Posted 1 year ago

“Wonderful staff, very polite, straightforward and competent with their work. Very helpful in designing our dream into reality. Prompt and quick service with very fast delivery. Absolutely perplexed by the character and detail put into the final piece, I couldn't be happier with the outcome! Will definitely be recommending to all friends and family.”

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Posted 1 year ago

“My experience with CustomMade was good, I was a little skeptical at first, but everything worked out how I wanted it too, and I love how the ring turned out.”

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Posted 1 year ago

“I love the step by step process and the updates. I appreciate the help of everyone.”

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Posted 1 year ago

“Highly recommend this company. The design team was fantastic in helping me put on paper the idea that I had in my head. Every department on the customer service side is incredibly responsive (always same day response even on weekends). Stated deadlines were met and if a deadline was not going to be met, they communicated that early and clearly.”

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Posted 1 year ago

“They were really great honestly, I gave them such a complex design and they really got it together and helped me out! The pricing wasn’t bad and they were kind enough to hold the ring to finish the payment. There was no rushing at all! It really want something special and unique then this is the place to go”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews