CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone I worked with while creating my ring was incredibly polite and helpful. The design ideas were beautifully done and it felt incredibly personal to customise each part of the bridal set we designed. The response times were also very reasonable and their communication was very transparent throughout the process.”

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Posted 1 year ago

“This piece was amazing, the reached all expectations!! I'm definitely coming back for future purchases.”

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Posted 1 year ago

“Ordered custom family crest signet for my wife turned out amazing great team and amazing product”

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Posted 1 year ago

“CustomMade is the first online service company that has made me feel comfortable and secure in the process if my purchase. They are an extremely reliable, punctual, and communicative company with a dedicated and hard working team that will help you accomplish your goal and vision. My wedding was amazing and my wife was very happy with the results of their hard work and dedication. I can't thank them enough. Thanks again to the CustomMade team for a remarkable piece and lasting memory. Cheers.”

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Posted 1 year ago

“I had the most amazing experience working on my husband's 40th birthday gift with CustomMade. The quality of the final product was more than I anticipated. Additionally, the care and flexibility throughout the design process were the best you could hope for in creating something custom. We went through as many rounds of revisions and updates as needed until I was 100% satisfied with the design. I highly recommend CustomMade and will definitely be utilizing their services for future projects.”

CustomMade.com 5 star review on 28th October 2023

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Posted 1 year ago

“The team I worked with was amazing and they did an extraordinary job. They helped me with every detail I wanted and made my image into realty. Can't wait to work with them in the future.”

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Posted 1 year ago

“I have personally had two different and unique ring and ring set made for the wife and I . The quality and craftsmanship put into them is by far the best you will recieve, and you cant beat the lifetime warranty ! They take the time and guide you through till you get excactly what you want from the project. I havebeen totally stunned by the quality and experience when dealing with the people through the different stages of making a custom ring. Love these people and someday will create something unique again .”

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Posted 1 year ago

“I wanted to get a custom heirloom style ring made and was fortunate to have found Custom Made. My first ring turned out exactly as I hoped. My family liked it so much that I purchased 7 more a few years later. Then my brother wanted one. Last was my Dad. Super high quality and unique detailed design process. Once I had the design locked in, it was easy to reorder and with high consistency and fast turnaround through multiple orders. I highly recommend CustomMade for your project!”

CustomMade.com 5 star review on 27th October 2023

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Posted 1 year ago

“I decided to use CustomMade after hearing about them from a friend. I could not be happier with my experience. Everyone I worked with was extremely helpful and responsive to my questions. I could not be happier with how my engagement ring turned out and would recommend them to anyone.”

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Posted 1 year ago

“Loved the ring fits perfect. Absolutely beautiful. Can’t wait to make something else. Great experience with this company.”

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Posted 1 year ago

“Great communication and, an awesome design team. We had 20th anniversary coming up and designed rings with dragons and gems. It was spot on. I will let the pictures speak for themselves. I highly recommend CustomMade for a special, heirloom, any quality personally designed jewelry.”

CustomMade.com 5 star review on 26th October 2023

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Posted 1 year ago

“The entire team at CustomMade was very responsive and professional, working with me to create a unique engagement ring that tells the story of our relationship. We will cherish this ring forever. Thank you all so much!”

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Posted 1 year ago

“Custom Made is nothing short of amazing. My fiancee and I both LOVE how the ring turned out; she gets compliments all the time! Every member of the team that I interacted with was lovely, helpful, and transparent. The level of care being put into each piece of jewelry is abundantly clear. I cannot recommend them enough!”

CustomMade.com 5 star review on 23rd October 2023

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Posted 1 year ago

“Overall great! The ring turned out amazing and the entire team was so helpful!”

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Posted 1 year ago

“Amazing customer service! I would recommend CustomMade if you’re looking for a truly unique and personalized shopping experience!!!”

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Posted 1 year ago

“CustomMade were excellent. They guided me through my project, provides design mock-ups for approval and then updated me regularly on the manufacturing process. When ring arrived, it looked amazing and was very well presented in a box. Could not recommend them more.”

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Posted 1 year ago

“Great communication, and nice people who specialized in each step of the way!”

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Posted 1 year ago

“In a world of disposable gifts for my family, our signet rings stand head and shoulders above all others. The family crest CustomMade used interest in our family heritage by the next generation. We look forward to using this shop again!”

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Posted 1 year ago

“I wanted a signet ring designed to represent my three sons and combine it with the righteousness of the Knighthood as we try to live biblically and righteously. I have to admit that I was skeptical of the process but had faith in the symbol for myself and my sons. I provided a picture and received the first design. I requested changes to the design and that was done with no complaints on the Custom Made end. Once the piece was released and the final pics sent, I found a few minor flaws. Eula and the Custom Made team made the requisite repairs in the re-finish until the piece was stunning. Custome Made will add a picture of my completed piece as their presentation is better than mine.”

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Posted 1 year ago

“I had an idea in my head of a unique design that I wanted to be crafted into a ring. I sent in this idea expecting it to be turned down due to the difficulties in the design. However, not only did they get excited to create this, they helped me perfect every aspect of it and turn it into reality. I am so happy with the work they did and so is my new fiancé! This custom designed ring definitely helped get the "Yes!"”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews