CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,047 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,047 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd September 2025

1709

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My now fiancé was very specific about her ring desires, however, after many long nights searching I found there was no perfect fit. Well that is until I ran across CustomMade and decided to see what it was about, turns out that was the best decision I could’ve made as I was able to design and build everything on her wish list. The final product was flawless, exactly as I had set out to create. The process was so simple, they walk you through everything.”

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Posted 3 years ago

“I was looking for someplace to take on a very special project that is dear to my heart. I came across Custommade.com and I am so happy that I did I reached out to their team with the design I had in mind and they took up the challenge with no hesitation. They kept me informed throughout the whole process even a cool lesson on how the jewelry is made. The staff are friendly & professional when I received my ring I was amazed at the quality, level of detail, beauty and care they took to create this personal masterpiece. I will keep custommade.com in mind for any of my future projects. Thank you custommade.com Sean”

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Posted 3 years ago

“Best experience ever. Knew I wanted to find something unique when I started ring hunting, but had no idea there was an option like custommade. I was able to create a one of a kind ring with a great team for a really fair price. Will be using again for rings in the future, and recommend wholly.”

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Posted 3 years ago

“My husband and I designed a ring and CustomMade helped to bring it to life. I will forever be grateful for their amazing group of crafters and their stellar customer service.”

CustomMade.com 5 star review on 24th January 2022

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Posted 3 years ago

“Everyone I spoke to was super patient, attentive to my input, and friendly. I couldn't think of another project that I have spent so much on myself, where I have been treated with so much respect.”

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Posted 3 years ago

“Custom Made brought my design to life! Very happy with my piece!”

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Posted 3 years ago

“They were extremely helpful and the process was easy. I was able to customize everything I wanted and could change anything at anytime. The end result was exactly what I wanted and I was very satisfied with the service. Would definitely recommend.”

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Posted 3 years ago

“The process and assistance throughout the design was clear and transparent. The ring turned out great.”

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Posted 3 years ago

“It was a pleasure working with all of the different professionals at CustomMade, they made it simple and easy to get such a complex and beautiful engagement ring for me. I would recommend a custom ring from them to set the one you make apart from all the rest!”

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Posted 3 years ago

“The CustomMade crew made the customization and design of my ring easy and fun there service was efficient and prompt. Strongly recommended for anyone looking for custom quality jewelry.”

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Posted 3 years ago

“Everything about the process was smooth and there was always clear communication. I felt like all my needs were met and I was very satisfied with the end product!”

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Posted 3 years ago

“They were professional and quick with my ring order.”

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Posted 3 years ago

“This was my 4th time working with CustomMade and each time has been a wonderful and smooth experience!”

CustomMade.com 5 star review on 23rd January 2022

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Posted 3 years ago

“The ring is perfect! And your team was amazing to work with and patient with my constant tweking of the design. Thank you very much! :)”

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Posted 3 years ago

“Beautiful ring. My now fiancée loved it. Only problem is 3 weeks later the stone is loose. I tried calling for warranty info but no call back. Only way to get any info is email. I’d love a call back.”

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Posted 3 years ago

Hi Rick - I'm so glad you guys are pleased with the ring, and I'm sorry to hear that the stone is loose in the setting. We can send you a FedEx label to get that taken care of. I just took a look at your project thread (#949817) and I don't see any communication from you in there. I'll have someone on our team reach out via the message thread to get the process started for you today.

Posted 3 years ago

“The whole experience from start to finish with Custom Made was great. The people are very helpful and are quick to reply to messages. They are thorough with those who don't know much about the process. I made many adjustments to the ring I was designing. Every time I made those changes, they would reply with their own suggestions and ideas about how to improve the look I was going for. From those who have no idea what they want in a piece of jewelry to those who have a plan from start to finish, these guys are your custom jewelry people.”

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Posted 3 years ago

“An amazing experience custom stress free dreams made a reality by skill artists that keep you well informed though every step astounding quality even the packaging!”

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Posted 3 years ago

“From start to finish the process of designing our dream pendant was seamless. Everyone at Custom Made is professional and timely. The piece itself was high quality and exactly our vision. I highly recommend Custom Made.”

CustomMade.com 5 star review on 17th January 2022

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Posted 3 years ago

“The team at CustomMade is simply unrivaled. They’re so friendly explaining the process and progress through each step. Enthusiastic is probably the best word that describes their energy in every message exchange. And the ring… well, let me tell you about my ring. My fiancé and I had her engagement ring designed and made by CustomMade. She wanted something unique, but not the “unique” you get at the “small, boutique” engagement ring stores (like the one in Georgetown). She worked with the artist and designer to create something that nobody else will ever have, something even that few other designs even look like. Her ring is beautiful. Two moon shaped moissanites split by a row of citrines, her favorite color. CustomMade offered to personalize in some meaningful way. When she surprised me with the little trees on her ring that represented our walks in the woods and vacation in the California redwoods, I immediately wanted my own ring to complement it. So that’s what they helped me design. I said, “a design to compliment hers, with trees and small stones for a starry sky.” I love looking at it now, knowing that there’s only one, that it’s different than every other men’s ring… and it reminds me of our walks and how we got here.”

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Posted 3 years ago

“We ordered a bridal set (engagement ring + wedding band) based off of a video game that we played together (Final Fantasy X). We love our bridal set and couldn't be happier with the finished product! After we supplied Custommade some images from the video game, they took ownership of the entire design process, from concept art sketches to 3D modeling and finally to ring manufacturing. Along the way, the Custommade team was incredibly responsive in adjusting the ring design according to our feedback, and they even allowed us to send the manufactured ring back for adjustments (we mistakenly ordered 1 size too big) at no additional cost. It was an absolute pleasure to work with Custommade, and we even decided to work with them again to make the groom's wedding band.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,047 reviews