CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,288 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

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“We are thankful we found and trusted in custom made! Thank you to all of the professionals who lead us through every step of making our vision become a beautiful reality!”

CustomMade.com 5 star review on 28th March 2022

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Posted 3 years ago

“We loved the whole experience, from the first concept design discussions to the unboxing of the finished rings. The communication and quality of the entire team were second to none. We loved our engagement ring so much, we just had to have the wedding ring to match! If you're after a unique piece, we couldn't recommend CustomMade enough.”

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Posted 3 years ago

“The staff were patient, accommodating, and very insightful in interpreting our input to make the perfect ring for us. The whole experience was amazing, very fast, and very cost effective.”

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Posted 3 years ago

“I couldn’t have asked for a better service, from start to the finish. Detailed and easy consultations throughout the entirety of the design and production, and being able to change the design multiple times to suit exactly what I wanted, created an outstanding end product. Particular, precise, and efficient would be the best way to describe the process, and because of that the ring came out perfect. I would highly recommend them to anyone looking for a custom piece.”

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Posted 3 years ago

“The service was excellent. Appreciated the step by step setup the service provided. I feel I was informed about every stage as we progressed. Custom Made was fast and very informative. They had an excellent jeweler who was available who could help if needed. The product turned out wonderful and the shipping was fast. Thank you. My experience was 5/5 stars.”

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Posted 3 years ago

“Very straightforward and helpful. Would recommend.”

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Posted 3 years ago

“I had a great experience overall! IT was truly a positive journey from start to finish. I had a very particular design that my now fiance was looking for, and CustomMade was able to bring it to life. My overall experience was great - the only thing that brought it down from 5 stars to 4 stars was the timing of communication. Your entire experience is done virtually, and sometimes it would take 24-48 hours for the consultant to respond to your message which dragged out the process a little bit. Overall, great experience and I would highly recommend!”

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Posted 3 years ago

“I had an experience so good with CustomMade that I will never tell anyone else to buy from another jeweler”

CustomMade.com 5 star review on 26th March 2022

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Posted 3 years ago

“They did a fantastic job”

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Posted 3 years ago

“Everyone involved in the process to make my ring was very kind. Their communication was top notch. I would recommend Custom Made to anyone.”

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Posted 3 years ago

“One of the best experiences I have when it comes to custom ring. My Fiance loves it too and she is super picky so low key I'm super happy.”

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Posted 3 years ago

“You guys were incredible during the whole process. From design to production you guys kept in constant communication with me and I love the ring. I haven't popped the question yet but I can almost guarantee that she will love it too. I will definitely be using you guys again for any custom pieces in the future.”

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Posted 3 years ago

“I wanted something unique for the engagement ring I wanted to propose with. I found CustomMade while searching on the internet and never looked back. Their team is pleasant to work with and the experience from start to finish is one of dedication to your vision. I highly recommend them!”

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Posted 3 years ago

“I had a wonderful experience with Custom Made they were very informative the whole time and worked with me every step of the way. I absolutely enjoyed working with all of their specialists.”

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Posted 3 years ago

“Custom Made communicated frequently and clearly during the making of the crest ring for my husband for our 25th anniversary.I was able to make changes and tweak it until perfect and was able to review what it was going to look like along the way. It’s beautiful! Husband wears it every day.”

CustomMade.com 5 star review on 25th March 2022

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Posted 3 years ago

“All the people I dealt with at CustomMade were awesome. So helpful and responsive! The craftsmanship of the ring was excellent and it was UNDER my budget. I haven’t yet proposed but I know my girlfriend is going to love it.”

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Posted 3 years ago

“I always hated how the engagement ring was this big thing and the wedding band came second. I wanted to create something special to showcase both me and my fiancé together. Having both of our birthstones in the band somehow to give my wedding band its own moment too! I could not be happier with the end result. It was nice that I could move at my own pace with creating the band and didn’t feel rushed to get it done. They corrected any changes to the design that I asked for. It really could not have come out any better I am so excited for when I can finally wear them both together.”

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Posted 3 years ago

“Great communication and experience on my end. Thanks for the feedback and consistency in excellent service.”

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Posted 3 years ago

“Team was patient and willing to redo design till was satisfied. which great that didn't try rush process. Also if can't make payments right away they were willing to put project on hold till had money pay rest. Not many other company I see do this, and didn't bug me about it. Will most likely go back for another ring though them.”

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Posted 3 years ago

“From start the finish the entire process was easy and a great experience. The consultants are very helpful and friendly and the finished product is beautiful.”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,288 reviews