CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,288 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,288 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted something different for my brother's 50th birthday in November so I thought a signet ring would fit the bill, something not too flash and not too garish. I looked on the internet and found a few. Custom-made offered the process from design to manufacture at a reasonable price. They made the whole process one that was friendly and very helpful all through the steps from the photos I sent them to how they Interpreted them and put them on to a 3d drawing that was remarkable. They help me through all the steps and informed me every step of the way. Very professional and I will be getting one for my farter as it was he who told me of our family crest. I would recommend Custommade for all your bespoke ideas for a ring you wish to make come to life as it is truly a feeling to behold. When you have designed it and then see it in your hand and know they have pulled it out of the bag and made what you had in your mind as an idea and it's really in your hand fantastic thank you CUSTOM-MADE I will post a video when my brother gets his ring. Thank you so much for what you have done thank you.”

CustomMade.com 5 star review on 6th June 2022

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Posted 3 years ago

“I am so incredibly happy with my purchase. The process starts with a team member getting to know your needs and wants. At no point in the entire process did they try to sell me on anything. There was not any pressure and I was able to work with a team of experts to get exactly what she wanted.”

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Posted 3 years ago

“From start to finish, I felt like I was a part of the process and that my voice was being heard. They were great, very professional, and the finished piece looks amazing!”

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Posted 3 years ago

“CustomeMade.com was actually worth it. They stayed in communication and kept me updated and notified about everything happening, and if there as an issue they collaborated with me to solve it. I'm definitely looking to working with them again on any future custom items.”

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Posted 3 years ago

“The team here was wonderful, thoughtful and professional. Working with the team was an absolute pleasure.”

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Posted 3 years ago

“I used custommade for to make her engagement ring and her wedding band. She loves them. I really liked the idea of doing something unique and I was surprised to learn it wasn't much more expensive than getting something off the shelf. What surprised me the most about working with them is the patience the team has and their skills. I took about 11 months working with their team and that was not an issue for them. Coming up with new revisions almost weekly until it was perfect. What I would suggest to improve is the Chat-only communication. I feel that these pieces are so important to the buyers that it helps to have the opportunity to talk on the phone or video at least one with the person you're working with. Lastly, if you do like me and get the engagement ring through them, getting the wedding band is really simple because they keep the computer models so you can see what it'll look like together before buying.”

CustomMade.com 5 star review on 4th June 2022

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Posted 3 years ago

“10 out of 10! They created two beautiful rings and the design process was so wonderful!! Custom and unique one of a kind rings are the way to go!”

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Posted 3 years ago

“We had an excellent experience! The design team took our idea and brought it to life before our eyes and communicated with us frequently throughout the entire process.”

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Posted 3 years ago

“Very helpful along the way. Always kept me updated with the process. Haven't proposed yet, but anyone who's seen the ring loves it”

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Posted 3 years ago

“Everyone involved in the design process was professional and kept me involved throughout the entire process. I will be back to design my class ring once I graduate. Highly recommend for one of a kind pieces.”

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Posted 3 years ago

“My experience with CustomMade was superb. I had a specific idea for a signet ring; they replicated the image I uploaded and fabricated a stunning piece for me. They offer a mixed metal option (white gold ring with a gold face), which I hadn't seen elsewhere, and which is really eye-catching. The design process was smooth, the team being very responsive to my ideas and questions. Communication (all on-line) was steady and informative all the way through the process of fabrication and shipment. I recommend CustomMade without qualification for any piece of custom jewelry one has in mind.”

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Posted 3 years ago

“I had an amazing experience working with Custom made! They understood my vision and that I was looking for something unique and different for my wedding band. I gave them my ideas and they knew exactly what I was looking for. The design team I dealt with was very professional, helpful, and extremely friendly. I find it’s rare these days to come across a company that provides such excellent service and I’m thrilled at the way my ring turned out, it’s perfection! :)”

CustomMade.com 5 star review on 3rd June 2022

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Posted 3 years ago

“We were looking for a "legacy" piece of jewelry that could be left for generations to come. We shopped online for a ring but never found a concept that captured our vision. We searched online for "custom made rings" and found your website. The process was easy, flexible, and professional. We submitted several change orders which I suspect raised the frustration level for your team. In the end, you captured our vision with an elegant and stylistic piece of jewelry. We are extremely satisfied with the quality of the ring and the value for the money. We will definitely engage you for future projects. We THANK YOU profoundly for making this dream ring come to life.”

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Posted 3 years ago

“Everyone who helped with the production of the ring was really helpful and patient throughout the process. They didn’t rush me on making a purchase and only proceeded when I was ready. They gave me information on every step of the way. They made my ideas come to life with the final product. Loved how the ring looks in person! The perfect ring for my perfect girl.”

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Posted 3 years ago

“Very professional and courteous”

CustomMade.com 5 star review on 2nd June 2022

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Posted 3 years ago

“Positive and willing to modify ring designs at any point pre production.”

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Posted 3 years ago

“I designed a ring, and it turned out amazing. It may have been a bit expensive but totally worth it!”

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Posted 3 years ago

“I ordered a specially designed ring for my son for his HS graduation gift. The staff made the process easy. The final product is great! He loves it :)”

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Posted 3 years ago

“Absolutely incredible! Matched my expectations and so much more. I wanted a very unique and abstract ring that in total honesty I didnt think was possible. Yet they Absolutely smashed it. Highly recommended 10/10”

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Posted 3 years ago

“From the start, CustomMade made the experience of turning my vision into a custom piece very enjoyable. They were as excited as I in making what was only an idea into a beautiful one of kind work of art. Available every step of the way to answer any questions. And to provide their expertise in the design process. Even delivered ahead of the projected date. This was a gift and the recipient was touched by this unique piece. Will be reaching out to CustomMade again for my next project. Sam Ashley”

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Posted 3 years ago

CustomMade.com is rated 5.0 based on 4,288 reviews