Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,213 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually love ordering from here but the cake was a disappointment”

Helpful Report

Posted 10 months ago

Hi there, Thanks for your feedback — we’re sorry to hear the cake didn’t meet your expectations this time. We’d love the chance to make things right! Please reach out to us at hello@cutterandsquidge.com so we can help. Warm wishes, Cutter & Squidge Team 🍰

Posted 10 months ago

“Good food but too much sugar in everything, especially cakes”

Helpful Report

Posted 10 months ago

Hi there, Thanks so much for the 5 stars and your thoughtful feedback! We know our bakes are rich and satisfying, so a little truly goes a long way. We always aim for that perfect balance — like our buttercream, which has about 50% less sugar and butter than American-style frostings. Really appreciate you sharing your thoughts with us! Warm wishes, Cutter & Squidge Team 🍰

Posted 10 months ago

“Thank you so much to everyone. I ordered the vegan chocolate fudge birthday cake with a Happy Birthday sleeve and with next day delivery. It was delivered by lunchtime, we were all super impressed by the service. Inside, the cake came beautifully boxed and on its own stand, so we put it straight onto a plate. With a few candles, it was ready! When the cake was cut and tried by everyone the words were delicious, scrumptious, melts in your mouth, and no-one would know it was vegan! WOW! It really was the most delicious vegan chocolate cake we have ever tried...and we have tried a few! Our birthday girl was super excited that her cake had actually arrived and was so tasty too! Thank you to everyone at Cutter and Squidge for making our daughter's birthday special.”

Cutter and Squidge 5 star review on 10th June 2025

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Posted 10 months ago

“The first time I emailed, they responded quickly. However, when I complained again that the replacement was also damaged, I received no acknowledgment.”

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Posted 10 months ago

“Great company, I first discovered this company after receiving an Afternoon Tea set as a secret santa gift. Good postage time. Great quality sweet treats.”

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Posted 10 months ago

“Delivered was communicated well and was on time”

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Posted 10 months ago

“I would not use them again. Waiting on delivery today told it was going to be delivered . Went into website tracking where it has now been delayed. Had to phone for information. Very very disappointed”

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Posted 10 months ago

“Over priced and under delivered in regards to taste. Very dry and not much taste with too much sugar”

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Posted 10 months ago

“A very user friendly website. Communication was excellent.”

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Posted 10 months ago

“Not gad a reply yet to my issue”

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Posted 10 months ago

“Copy of previous comment”

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Posted 10 months ago

“I ordered the cake and the afternoon tea for my friend's birthday - everything from the ordering to the delivery to the delicious treats was perfect.”

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Posted 10 months ago

“Fantastic service, beautiful cakes & fast delivery”

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Posted 10 months ago

“DPD failed to deliver my order but Mich from Cutter & Squidge responded quickly to my emails to try and sort this out. DPD really need to up their game, firstly they just assumed my shipping address was incorrect so didn’t deliver and on the 2nd attempt they ran out of time so returned the parcel.”

Helpful Report

Posted 10 months ago

“Nice, fast delivery and it did deliver that experience of 'I want to order something that's pleasing to look at and makes me feel like I'm at a tea party'. Overall the bakes were average quality but they were delivered from a place VERY far from here and so maybe eating them fresh would be way nicer. The company was nothing but courteous and the packaging was really cute, very whimsical. If you're in London maybe try it!”

Helpful Report

Posted 10 months ago

“Great customer service. Cake arrived in tact and quickly. Very impressed with customer care. They even threw in a free note to receiver and information about the cake.”

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Posted 10 months ago

“Nice website and great-looking cakes. Customer service staff were friendly when I needed to contact them. Sadly, we weren't impressed with the cake itself and the delivery was really awkward... I ordered a few days in advance and paid extra for the morning slot on the day of the celebration to make sure it was fresh. I received inconsistent updates on the delivery time which at one point gave me an estimate of after the time slot I had paid extra for. I had to ring for support to clarify the time of delivery. I was really anxious, as we were waiting in for it and then heading straight to the celebration. Thankfully, it arrived in the window in the end.”

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Posted 10 months ago

“This was gift for a friend who said the cake was delicious! Light sponge, excellent balanced flavours and not too sweet-and it looked wonderful too! The specialised box was also a lovely addition to!”

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Posted 10 months ago

“Very easy site to navigate and place an order but the quality of the product was not as I’d been expecting.”

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Posted 10 months ago

“Arrived on time”

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Posted 10 months ago

Cutter and Squidge is rated 4.6 based on 19,213 reviews