Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,517 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,517 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 4th November 2025

Sweta Patel

Cutter and Squidge 5 star review on 25th October 2025

Anonymous

Cutter and Squidge 5 star review on 18th October 2025

A C Scott

Cutter and Squidge 5 star review on 12th October 2025

Alessandra Madio

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two cakes for a joint birthday party for myself and some friends. The cakes were couriered the day before I needed them and arrived nice and cool, in perfect condition by 10:00 am. The Vegan Chocolate Cake is delicious - truly one of the nicest vegan cakes I have ever had, and the Passionfruit and Pistachio was a crowd favourite! Cutter and Squidge truly are a great team with beautiful products - thank you for making this event so special :)”

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Posted 1 year ago

“Ordered this as a treat for the team and they loved it! The delivery was extremely quick and they didn't last very long once opened!”

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Posted 1 year ago

“Phenomenal”

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Posted 1 year ago

“I ordered a cake expecting it to arrive in time for my birthday as when I have previously ordered from Cutter and Squidge my cakes have always been delivered either the day before or on the morning of delivery. My cake arrived past 21:00 - well outside of the delivery window, and myself and my guests were left without a cake for my party. I actually called customer service the day before (I had to call twice as every time I reached number 1 in the call queue, the call ended itself for no apparent reason) as I was concerned due to the lack of communication regarding my delivery and they simply told me to wait until the courier contacted me. I understand that delivery is outside of the bakery's control but I am so incredibly disappointed at this entire experience. My cake had been sat in a van on a warm day for over twelve hours and arrived looking a little worse for wear before I was able to get it to the fridge. This is not the usual quality service I have experienced from C&S before”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Delicious and very high quality!”

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Posted 1 year ago

“Ordered a surprise delivery for my daughter’s birthday , a box of 12 mixed brownies , she absolutely loved them best ones she had .”

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Posted 1 year ago

“Great company, lovely cake and prompt service”

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Posted 1 year ago

“Delicious cake exactly as ordered and better than described. Delivery was as promised and thoroughly communicated. Packaging was almost all recyclable but plenty sturdy to protect the contents. Couldn't have been more satisfied with my ordering or eating experiences.”

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Posted 1 year ago

“Speedy delivery and delicious brownies”

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Posted 1 year ago

“Cutter and Squidge are very helpful and prompt with their deliveries and email responses! I appreciate their efforts”

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Posted 1 year ago

“Can you do a no star review? Delivery just left somewhere, no accurate POD. Customer Service just fob you off. Probably great cakes etc, but no idea. If you are looking for a reliable supplier that will deliver, especially to businesses, I would recommend going elsewhere. You pay a premium for decent delivery and service and.....nothing. Such a shame, but essentially it's a people thing and they don't want to help if something goes wrong.”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“Cake was never delivered for my daughter's 19th birthday. Excused given due to 3rd party delivery and out of their control !! This is shocking ! A birthday cake ?!! It will be delivered another day?? Don't understand !”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“The cake I ordered was delicious! It was delivered on time and the whole process was seamless. Would 100% recommend!”

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Posted 1 year ago

“Cup cakes were amazing, and ordering and delivery quite seemless!”

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Posted 1 year ago

“I ordered the Eid Mubarak Baklava cake for my family. I ordered the 8" and it fed ~9-10 people. What an absolutely stunning cake! It was beautifully presented & tasted sensational. Arrived as planned, without any damage. It's a shame this is seasonal as I would order it throughout the year because it is that good!”

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Posted 1 year ago

“I’m a regular customer but I was disappointed with the quality this time. They tasted delicious but the finishing on the desserts was so messy it was difficult to figure out what some of them were. Not up to their usual standard.”

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Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“The cake was delicious! Great service! It was delivered on time! Thank you so much! 😍”

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Posted 1 year ago

“The vegan cookie egg is amazing”

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Posted 1 year ago

“Unfortunately the Mother's Day afternoon tea never arrived as DPD seemed unable to find the address despite numerous attempts which was disappointing. I spent a lot of time on the telephone waiting to speak to you customer services trying to rectify this & although you did organise a re-delivery nothing ever turned up. I did receive a gift voucher to use for a future order which was appreciated but what I really wanted was for my 88 year old mother to enjoy an afternoon tea with my 93 year old father!”

Helpful Report

Posted 1 year ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee policy.

Posted 1 year ago

“My mum loved this cake! Delivered exactly when they said they would. Excellent service thank you x”

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Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 18,517 reviews