Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,207 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,207 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th April 2026

Prisca Pagnutti

Cutter and Squidge 5 star review on 22nd March 2026

Antoinette Keane

Cutter and Squidge 5 star review on 15th March 2026

Vanessa Nokes

Cutter and Squidge 5 star review on 13th March 2026

Shamara De Silva

Cutter and Squidge 5 star review on 7th March 2026

Helen Thompson

1946

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium price, but premium service.”

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Posted 1 month ago

“A company to trust as they deliver on their promises”

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Posted 1 month ago

“Really good selection of cakes and biscuits”

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Posted 1 month ago

“Lovely handwriting and tasted great, was such lovely chocolate!”

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Posted 1 month ago

“Cutter and Squidge are an excellent source of celebratory cakes and little treats, whether you live in London or elsewhere. The flavours and quality are exceptional, and the delivery process is flawless and reliable.”

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Posted 1 month ago

“Some lovely limited edition bits and twists of flavours! Some work really well but others maybe not to everyone’s taste”

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Posted 1 month ago

Thank you for sharing your feedback 💛. We’re so glad you enjoyed some of our limited edition creations and the different flavour twists. We love experimenting with new ideas, though we know some combinations may suit different tastes more than others. We really appreciate you taking the time to share your thoughts. Customer Experience Team 🍰

Posted 1 month ago

“Very convenient delivery by dpd. Quality excellent and doesn’t disappoint. Great options including no nuts brownies and vegan options.”

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Posted 1 month ago

“Noone asked me how the delivery went or how it was received. The delivery was not damaged, just not checked by C&S for quality or promised contents.”

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Posted 1 month ago

“Great cake, great company, kind and prompt service.”

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Posted 1 month ago

“Excellent customer service”

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Posted 1 month ago

“The cake was utterly delicious and easily served 22 people. The sour dough biscuits were a lovely touch.”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“The chocolate squidge cake was fine. Ever so slightly dry but not too much to make it unpleasant, however the buttercream was super sweet, too sweet for our liking. Most of the cake got eaten so it couldn't have been bad! The delivery came as requested and intact, but DPD just left it at the door without ringing our bell or knocking, I just happened to check my email shortly after only to find one from DPD asking to rate my delivery which is why I checked and found my cake outside.”

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Posted 1 month ago

“Easy to order.”

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Posted 1 month ago

“Very tasty cake, well presented and arrived in perfect condition via DPD. Very happy recipient. Many thanks!”

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Posted 1 month ago

“I used the website so ordered online. Picked the day I wanted the items delivered, making sure I gave myself an additional day before I actually needed the cake and sadly that’s wasn’t enough. The cake was delivered to a random house by DPD in “error” at 11am. I contacted DPD the minute I saw the issue and was told they couldn’t do anything and to contact Cutter and Squidge. I did this about 10 minutes after the delivery notification. I was sent a very patronising response from the AI bot telling me to go to the neighbours house and collect it. The cake wasn’t delivered to a neighbour it was delivered to a house that was showing on Google Maps as being 20 minutes away from where I lived and I didn’t actually have a house number. Asked to speak to a human. Was then emailed at 5:50pm the same day asking when I wanted a replacement cake. I responded within minutes but apparently the office shuts at 6 pm so no one got my response. 12 pm the next day I still hadn’t had a response from them so I then had to contact them again and find out what was going on, to be told “you contacted us out of hours” nothing we can do today but we can deliver in 2 days. Not good enough.”

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Posted 1 month ago

“On 3rd March I received an automated e-mail stating the cake had been “delivered around 11am”, which was incorrect and misleading. No cake was delivered on 3rd March.   Neither I nor the restaurant received any delivery attempt or communication.   3 days later, on 06.03, the company contacted me suggesting that I collect a 3-day old cake from their bakery despite paying for delivery for 03.03. I paid £141 for a cake to be delivered on a specific date for my birthday celebration. As they did not deliver or did not communicate with me that day at all other than saying that the cake was delivered , misleading me to believe that the cake is in the restaurant, the service paid for was not provided.      I also asked to speak with a manager but, despite being assured this would happen, no manager has contacted me to date.   I therefore requested a full refund within 7 days, however I have not heard back from them.”

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Posted 1 month ago

Hi Ivelina Thank you for sharing your feedback. As a family-run, female-owned business, we do everything we can to ensure orders are delivered on time and with care. We did everything we could to accommodate the conflict between the delivery time you selected and the restaurant opening hours for your event. To avoid the cake being delivered to a closed venue, we arranged for it to be delivered and collected at our Soho store, which was communicated to you the day before delivery. We hope the solutions and additional gestures of support we offered demonstrate our commitment to our customers and delivering the best possible experience experience given the circumstances. Customer Experience Team

Posted 1 month ago

“Please stop sending me emails.”

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Posted 1 month ago

Thank you for your feedback. We’re very sorry for any inconvenience caused. We don’t see a record of your request to unsubscribe, but you can either reach out to us directly at hello@cutterandsquidge.com to be removed, or use the unsubscribe link included at the bottom of any of our emails to manage your preferences. Customer Experience Team 🍰

Posted 1 month ago

“The box of brownies weren’t delivered by DPD, appreciate this isn’t the fault of c&s but I didn’t love that when I contacted the company about it I just got an AI generated response with something generic. They also didn’t offer any discount and I had to ask to be refunded the £5.95 delivery which they should have offered straight away. Personally for a new customer I would have gone further so I won’t be ordering again and would probably tell people to avoid in the future given there are so many other great small businesses out there.”

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Posted 1 month ago

Thank you so much for sharing your feedback 💛. We’re really sorry for the hiccup with your DPD delivery. We sent a fresh replacement and refunded the delivery cost, and we always aim to make things right as quickly and fairly as possible. If there’s anything more we could have done, please do get in touch, we’re always happy to listen and support our customers. Customer Experience Team 🍰

Posted 1 month ago

“best cakes ever”

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Posted 1 month ago

Cutter and Squidge is rated 4.6 based on 19,207 reviews