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Cutter and Squidge Reviews

4.6 Rating 18,109 Reviews
89 %
of reviewers recommend Cutter and Squidge
4.6
Based on 18,109 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Cutter and Squidge Reviews

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Anonymous
Anonymous  // 01/01/2019
The cake I ordered for my sister’s 20th birthday was a blueberry lemon cheesecake. Unfortunately, the cake didn’t taste very nice and was very dry. Quite disappointed - won’t be ordering from Cutter and Squidge again ):
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Posted 5 years ago
I think the amount paid for delivery is considerably higher than your competitors and for the price (£7.50) I would expect more accurate timings and the ability to track the order, at least. The treats went down well with the recipient.
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Posted 5 years ago
Vegan chocolate cake was not tasty
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Posted 5 years ago
Slightly disappointed with this purchase given my situation in having to spend £63 to use my £10 voucher for a relatively average cake. However delivery and presentation was all very high standard.
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Posted 5 years ago
Unfortunately The box tuned up all ripped and damaged. The scones where very dry and hard even after being put in the oven, jam was runny an not able to put on the scone.
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Posted 5 years ago
Hi Sarah, Please can you e-mail us with these pictures please as this does not seem correct. kindest, C&S
Posted 5 years ago
Poor because the lemon top was stuck to the cellophane and there was not enough tea
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Posted 5 years ago
This is an expensive treat. Lemon drizzle had icing stuck to the cover and tasted stale. Chocolate brownies delicious......but so small best bit was the jam, tea leaves good but not enough tea for a top up!
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Posted 5 years ago
Having tried the brand in the past we felt the quality of the macaroons and the cake to be sub standard. It felt that what we received, didnt live to the expectations we had from our previous orders. Being a birthday celebration was quite disappointing.
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Posted 5 years ago
Hi Luis, Sorry that you feel the cake and macarons were not to our usual standard, would you be able to email us so we can resolve this issue? kindest, C&S
Posted 5 years ago
Packaging was lovely. Cake looked beautiful, however I saw the delivery driver open it in his car and fiddle with it then lick his fingers and it did not taste very nice at all. My mum liked it though. Sorry to be so honest but I had to throw most of it away it seemed like it was made days in advance and lost it’s flavour, maybe because I ordered a month in advance but it was tasteless.
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Posted 5 years ago
The scones were Amazing and the brownies were nice unfortunately my cakes were squashed and broken up so did not eat them unfortunately. They looked like someone had dropped them in the box.
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Posted 5 years ago
On opening the box the cake arrived in, the top of it was stuck to the cardboard. As a result the cake's presentation was spoilt for what was meant to be a suprise 30th birthday cake. Sadly the taste of the cake was not to my daughter's palate which was unfortunate . Interestingly the afternoon tea that was sent in error a week earlier was described as being worthy of an 8 out of 10. As they say, you win some, you lose some!
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Posted 5 years ago
Whilst the ordering and simplicity was very good sadly my box was was a bit of a mess, the cakes were badly squashed and the jam had exploded everywhere. That said the things that were salvagable were good Thank you
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Posted 5 years ago
Whilst the product was lovely had a big issue when I was given a guide delivery time slot in the morning of after 4.00pm only to be given a 15min warning that would in fact arrive at 3.15pm. So was not in to receive it. So then had to pay an extra £9 to have it re-delivered the next day!!
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Posted 5 years ago
Very expensive. Victoria sponge was awful. Not worth the money.
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Posted 5 years ago
I ordered a box of 12 cake truffles for an anniversary present but received the afternoon tea instead. 🙁 I emailed straight away with a picture but not heard anything yet.
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Posted 5 years ago
Hi Lisa, Thank you for your feedback, we do not have a record of your e-mail on our system which i believe is why you have not got a response. Ofcourse, we will rectify any issues as soon as possible. If you would like to e-mail us again we will happily help! kindest, C&S
Posted 5 years ago
Bought this for my Dad's birthday during Covid-19 lockdown. No problem with delivery - my parents received it on the same day as it was sent, on schedule. However, the scones were stale and the jam was very runny. The sponge cake was rather heavy too. Overall, a disappointment.
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Posted 5 years ago
Average afternoon tea - a nice idea but not really up to the price tag.
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Posted 5 years ago
We are massive fans of cutter and squidge - but the tea was disappointing. The cake was soggy and the scones were dry, we could only eat 2 of them :(
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Posted 5 years ago
Hi there! Thank you for taking the time to leave a review, but so sorry to hear that you didn't enjoy the afternoon tea. If you can kindly email us at hello@cutterandsquidge.com so we can find out a little more that would be greatly appreciated. Kindest, Team C&S
Posted 5 years ago
Not all advertised items were included in the box. No tea or cake, only scones and brownies. Whilst communication was good throughout the ordering process the surprise in delivering this box to my self isolating elderly parents was disappointing as it appeared mean in relation to what we were expecting them to receive.
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Posted 5 years ago
Hi there, Thank you for taking the time to leave this review, and I am so sorry to hear items were missing from your box! I can't see that you emailed us about this, if you can kindly email us and we can help rectify this issue for you of course! :) Kindest, Team C&S
Posted 5 years ago
Not worth the price.
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Posted 5 years ago
Cutter and Squidge is rated 4.6 based on 18,109 reviews