Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,765 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The incorrect box arrived.”

Helpful Report

Posted 4 years ago

Hi Erika, We are very sorry and disappoint to hear this, please could you contact us at hello@cutterandsquidge.com so we can rectify the issue. thanks, Team C&S

Posted 4 years ago

“Disappointing afternoon tea. The food in their restaurant is lovely so it’s unfortunate that the cakes were dry and the scones stale. Will not be ordering again.”

Helpful Report

Posted 4 years ago

Hi, we are very disappointed to get this review from you as we bake our products fresh daily and make product quality a priority. Please can you kindly email us at hello@cutterandsquidge.com so we can try and rectify the issue. Kindest, Team C&S

Posted 4 years ago

“Really disappointing, the box was tiny and the pictures on the website made the presentation and size look more impressive than when they arrived. Plus I'm still waiting to hear back from customer services after more than a week. Definitely won't be using again and wouldn't recommend. Reason for 2 stars rather than 1 - I was told the brownies tasted ok.”

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Posted 4 years ago

“Please see review red brownie bites. Although not damaged box was not labelled as fragile or to keep a certain way up.”

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Posted 4 years ago

“The cake was really small, the size is not made clear on the site. The cake tasted ok but nothing amazing!”

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Posted 4 years ago

“The sponge was nice and moist on areas with the caramel, but unfortunately the chocolate cream on top didn't really taste of anything, and the sprinkles tasted awful so we took those off completely. I appreciate its vegan, but ive tasted better chocolate tasting vegan cakes.The name on the plaque was also misspelt by one letter.”

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Posted 4 years ago

“Unfortunately the disc arrived smashed into little pieces!”

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Posted 4 years ago

“Arrived two days late. Products lovely.”

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Posted 4 years ago

Hi So sorry to hear that your order got delayed, we have to use third party couriers such as parcel force and DPD, it seeems that there was a delay with our parcel at the DPD depot. If you would kindly contact us I hope we can rectify any inconvenience caused. team c&s

Posted 4 years ago

“Slow service & sandwiches / cakes not great quality.”

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Posted 4 years ago

“Very small ! I couldn’t believe just how mini they were for the price I paid.”

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Posted 4 years ago

“Looked great but taste didn’t match up. Style over content.”

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Posted 4 years ago

“The cake from its looks is a kids delight, but unfortunately it was way too sweet and none of the kids at the party liked it. Think the sweetness needs to be measured and or probably add a layer of biscuit that’s unsweetened.”

Helpful Report

Posted 4 years ago

“Ordered a cake for my sons 21st. Had added a message to fo on the cake but when it arrived it was blank. I called them and they said i had to purchase a £5 disc for the message to go on. But it wasnt clear at all. Found the website very confusing.”

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Posted 4 years ago

“I was expecting more considering the cost of the cake”

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Posted 4 years ago

“Good product, but customer services are sadly lacking and pretty poor. They delivered the cake late, despite me paying for the most expensive type of delivery, which meant that it completely missed the recipient's birthday meal. They have since only refunded me a small portion of the delivery fee and after multiple emails, multiple attempts at calling them, I've had no response over the course of nearly 3 weeks - I only want to understand why I haven't been refunded the full delivery amount - Is anyone actually there..?!?”

Helpful Report

Posted 4 years ago

“The product itself was well received but the delivery system was just awful. It was a gift and the delivery times were 8-8 with a bad system in place to track it! I ended up having to pay £9 again for the delivery the next day. Honestly, wouldn’t bother again.”

Helpful Report

Posted 4 years ago

“Received 2 x boxes of Vegan Loafs , they were solid and completely tasteless . The flavours were almost impossible to tell apart . You could not taste the chocolate from strawberry . I had tried to contact C&C by email to ask why they were like this but I have still No reply 1 week ago . I was devastated. Nobody on our 2 tables of 6 people finished a single loaf and I threw the second box in the bin. I have never had to do that before .im more bothered the fact I never got a reply or even a call than the quality as I’m sure the quality is not often an issue as there are many positive reviews of C&C”

Helpful Report

Posted 4 years ago

Hi Peter, Thank you for your review, we are sorry to hear that you were disappointed, we have not received an e-mail from you regarding this issue and as you say it is very unusual to hear. Please could you email us any pictures you may have to hello@cutterandsquidge.com so we can investigate the issue sooner. kindest, Annabel

Posted 4 years ago

“Save your money. Really disappointed as was looking forward to these. The best ones in the box were the triple chocolate. The other 2 varieties were meh. Would not buy again.”

Helpful Report

Posted 4 years ago

“Hi.. when placing the order, it looked like there would be 6 different flavour, however there were only 3 different flavour. Two of them (4 biskies in total) had the same filling so there were really only two flavours. On top of that it should say which flavour as 4 of them had the same marshmallows middle which was not a flavour would choose. Very disappointing as the person who bday they were for only liked one flavour (not marshmallow).”

Helpful Report

Posted 4 years ago

Hi Irram, So sorry you were disappointed with this, if you would be so kind as to send us a picture of the product received to hello@cutterandsquidge.com we would then be able to help resolve the issue. To note, the choccie biskie box has 3 x 2 of each of our signature chocolate flavours as per the decription below. https://www.cutterandsquidge.com/products/chocc-ie-biskie-box kind regards, Annabel

Posted 4 years ago

“Beautifully presented but bitter taste, disappointed”

Helpful Report

Posted 4 years ago

Hi Yulia, Thank you for your review, we are sorry to hear you are disappointed. Please could you kindly e-mail us at hello@cutterandsquidge.com regarding what part of the cake was bitter? We are an all natural bakery so we don't use any artificial colours or flavours. The cake is made with apples and cinnamon. kind regards, C&S

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 17,765 reviews