Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,765 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,765 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Cutter and Squidge made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a medium sized cake. The sponge was dry. At that price it’s just not good enough. I would try elsewhere”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we are disappointed that you were not happy with the product. Please can you e-mail us at hello@cutterandsquidge.com with your issue. We have tested our sponge quality and cake quality and cannot find the same issue experienced. We provide cake care advice on the box to avoid cake being eaten cold, as this can make the cake seem dry when really it is just cold from delivery and requires warming up to room temperature. kind regards, C&S

Posted 4 years ago

“I have emailed twice to ask why the inscription didn’t go on my cake for my daughters 21st birthday No answer - disappointing”

Helpful Report

Posted 4 years ago

“Not worth the money. The brownies are tiny smaller than a tea spoon!”

Helpful Report

Posted 4 years ago

“Sadly the message for the recipient was missing from the package- causing a bit of embarrassment / confusion- they didn’t know who had sent it to them!”

Helpful Report

Posted 4 years ago

“Disappointing. Pretty soggy 😕”

Helpful Report

Posted 4 years ago

Hi, We are sorry to see that you did not enjoy the product, if you can let me know what exactly was soggy it would help improve our operations. Our e-mail is hello@cutterandsquidge.com team C&S

Posted 4 years ago

“Unfortunately we received two of the same cake which meant the one we were hoping to order we couldn't try. Not the best start so we went elsewhere”

Helpful Report

Posted 4 years ago

Hi Lauren, So sorry to hear this, it clearly was a human error in packing on this occasion unfortunately. We would have been more than happy to rectify the issue.

Posted 4 years ago

“Cake was lovely but 12 hour window for delivery is ridiculous”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we offer multiple windows for priority delivery. If you choose standard delivery we provide an ETA and tracking, our drivers will also text and call you. Unfortunately, we have to navigate London traffic and road works along with other deliveries which sometimes take longer if another customer take time to accept the order. Our drivers also take the utmost care to make sure your items arrive in once piece. kindest, Team C&S

Posted 4 years ago

“I bought some truffles as a birthday gift and wrote a note out to be put inside the box. There was no note. The gift was totally anonymous. Which was pretty embarrassing actually. That’s not the most disappointing thing. I emailed you to let you know and didn’t even get a reply. Won’t be buying again.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thank you for your review, we did email you on the 12th August 9:59 but got no response, we believe this may have gone into you spam folder. We checked the order and unfortunately no note was captured on the order. We place the gift note on the shipping slip within the order. This is an automated process so it would not be forgotten at any point. kindest, Team C&S

Posted 4 years ago

“The treats were lovely, when they were delivered...unfortunately they were delivered late for a one-year old birthday party and then we had to sort out with customer services, to have them delivered at a later date. Rather disappointing when paying extra fees for delivery....”

Helpful Report

Posted 4 years ago

“We re ordered cake from you twice, unlike other cake shops who make their cakes on the day, i can only assume you make your cakes the night before and put them in the fridge. All cakes have been solid cold and we ve had to wait for them to defrost. Ince defrosted cakes are amazing though”

Helpful Report

Posted 4 years ago

Hi Thamy, Thank you for your review, we make everything fresh all made in the same kitchen that the cake in store are made. We have to keep the cake very cold in a refrigerator right up until delivery to ensure that it has integrity to keep it shape whilst travelling. The cakes are by no means frozen, just chilled so they can be transported. I hope that clarifies this issue up! kindest, C&S

Posted 4 years ago

“I bought this for my grandads 83rd birthday as it had the best reviews online and as i couldnt take him out being lockdown i thought it would be a nice supprise for him, he said it was beautiful tasting and amazing quality, but from the picturse they showed me the size of the hamper was tiny which was dissapointing for saying how much i had paid plus delivery the scones were bite size the cakes included were a small childs portion if i was being generous, i wouldnt buy it again as it was that dissapointing or advise anyone to cause of the size of it, it is not good value for money even good quality for the amount of money you pay for it.”

Helpful Report

Posted 4 years ago

Hi Joshua, Thank you for your review! We appreciate the feedback although we are surprised - our scones are a generous 120g and supermarket scones are 70g for comparison. So they are almost twice the size of your average scone! We've always had the feedback that there is enough for more the next day, but happy to relay this to the team however, but I would check with your grandad as maybe the picture skewed the proportion a little bit? :) If you can forward us this picture to hello@cutterandsquidge.com for quality control that would be greatly appreciated! Kindest, Team C&S

Posted 4 years ago

“The cake I ordered for my sister’s 20th birthday was a blueberry lemon cheesecake. Unfortunately, the cake didn’t taste very nice and was very dry. Quite disappointed - won’t be ordering from Cutter and Squidge again ):”

Helpful Report

Posted 4 years ago

“I think the amount paid for delivery is considerably higher than your competitors and for the price (£7.50) I would expect more accurate timings and the ability to track the order, at least. The treats went down well with the recipient.”

Helpful Report

Posted 4 years ago

“Vegan chocolate cake was not tasty”

Helpful Report

Posted 4 years ago

“Slightly disappointed with this purchase given my situation in having to spend £63 to use my £10 voucher for a relatively average cake. However delivery and presentation was all very high standard.”

Helpful Report

Posted 4 years ago

“Unfortunately The box tuned up all ripped and damaged. The scones where very dry and hard even after being put in the oven, jam was runny an not able to put on the scone.”

Helpful Report

Posted 4 years ago

Hi Sarah, Please can you e-mail us with these pictures please as this does not seem correct. kindest, C&S

Posted 4 years ago

“Poor because the lemon top was stuck to the cellophane and there was not enough tea”

Helpful Report

Posted 4 years ago

“This is an expensive treat. Lemon drizzle had icing stuck to the cover and tasted stale. Chocolate brownies delicious......but so small best bit was the jam, tea leaves good but not enough tea for a top up!”

Helpful Report

Posted 4 years ago

“Having tried the brand in the past we felt the quality of the macaroons and the cake to be sub standard. It felt that what we received, didnt live to the expectations we had from our previous orders. Being a birthday celebration was quite disappointing.”

Helpful Report

Posted 4 years ago

Hi Luis, Sorry that you feel the cake and macarons were not to our usual standard, would you be able to email us so we can resolve this issue? kindest, C&S

Posted 4 years ago

“Packaging was lovely. Cake looked beautiful, however I saw the delivery driver open it in his car and fiddle with it then lick his fingers and it did not taste very nice at all. My mum liked it though. Sorry to be so honest but I had to throw most of it away it seemed like it was made days in advance and lost it’s flavour, maybe because I ordered a month in advance but it was tasteless.”

Helpful Report

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 17,765 reviews