Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,764 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really sorry to say that after all the magnificent and thoughtfully, well packed deliveries during the last year, this particular component of my order was truly disappointing as it appeared to be just thrown into the box. The most disappointing thing was that I had no folk only trees. Some of the trees were broken too which I understand because they were an outside of London delivery. However the box of vegan brownies were also very poorly packaged and on reflection (because in the scheme of things a box of damaged consumables is not really life threatening), I think the damage was probably caused by very little packing on the inside of the box; the box being too spacious to hold the smaller boxes so that they had freedom to move about and become damaged. My previous deliveries earlier in the year arrived in perfect condition. However, again, I am considering whether to order a birthday cake for my vegan son's birthday on 15th February so that I won't be disappointed. His birthday is obviously very close to Valentines Day so if demand is high, maybe not quite so much care will be taken with the packing. I'm really sorry that I had to write this review and if C19 had not been so prevalent in our lives I would have been very upset as the Brownies were a significant part of my Christmas catering, but as that was non existent, I just gave everything to my vegan son who didn't really understand why I was so upset that I had ,"trees" instead of "folk".”

Helpful Report

Posted 4 years ago

“I am sorry to say that this was a bit of a disaster. The order date was booked in several weeks in advance as ordered as a Christmas gift. 2 days before the expected delivery the delivery date was delayed by 1 day. Then on the revised expected day of delivery, 24 December, after tracking the package all day the courier company updated the tracking to say the item was returned to the warehouse as the address allegedly could not be found. No attempt was made to contact me. I then called the courier and I was told there was no way for me to collect the item and it wouldn’t be redelivered until 29 December. 90% of the product was fresh food with a shelve life in the fridge of 3 days so by the time it was delivered it all had to go straight in the bin. I was given a refund, and most of the issue was not Cutter’s direct fault, and of course the bank holidays /Xmas was the main reason for the delayed redelivery. But a model based on delivering fresh and perishable food requires a top end courier service, like DPC. The customer pays for the delivery (more than 10% of the product cost in this case) so I don’t see why this wasn’t the case. All in all, I was left with no gift for the person I bought it for on Christmas Day, frustration with changing delivery dates, and then a box full of stale expired cakes.”

Helpful Report

Posted 4 years ago

“Good product but awful post purchase service, hard to get hold of, unable to communicate and slow to respond.”

Helpful Report

Posted 4 years ago

Hi Emma, Thank you for your review. Customer care is a priority we are sorry to hear you were unhappy with the service you have received on this occasion. We thank you for your support and look forward to the opportunity to improve your experience with us in the future. Team C&S

Posted 4 years ago

“Arrived on time but quality of scones and cake was poor.”

Helpful Report

Posted 4 years ago

Hi Michael, we are disappointed to receive this review from you as we bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Very disappointed, the delivery was a day late and ice was melted by then and also the afternoon tea didn’t even have a tea in there despite the description saying there would be one”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. We make product quality a priority and are sorry your experience with us didn’t match your expectations this time. Please can you kindly email us at hello@cutterandsquidge.com so we can try and rectify the issue. Kindest, Team C&S

Posted 4 years ago

“Very disappointing. Completely overpriced. Get the same from a supermarket for a fraction of the cost. Don’t waste your money.”

Helpful Report

Posted 4 years ago

Hi, thank you for your review. That is disappointing to hear, as a small family run business we take a lot of care to hand produce all our products with all natural fine ingredients. We value all our customers and your feedback. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Hardly any filling this time so small they all messed up in their trays not half as good as last lot I had very disappointed”

Helpful Report

Posted 4 years ago

Hi Rebecca, thank you for your review. We make product quality a priority and are sorry to hear your order didn’t match your expectations this time. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us. Kindest, team C&S.

Posted 4 years ago

“Not particularly impressed with any of the elements of the afternoon tea if I’m being honest. I was so excited to receive this and really disappointed. The blondie and cake were not particularly tasty. Packaging etc very cute and well done but I didn’t feel that this was good value for money at all”

Helpful Report

Posted 4 years ago

Hi Holly, thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We are an all natural bakery and don't use any artificial colours or flavours, bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S.

Posted 4 years ago

“The cake is tiny, not worth the amount you pay for it. It will probably feed about 4 people. the delivery was on time but the driver was basically tossing the cake around. definitely not worth it.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we are sorry to see that you are not satisfied with the size of the cake. On each product page we do note the size of the cake. All of our postable cakes are 6" and serve approx. 4 - 5 slices. The cake also comes in a sustainably made reusable gift tin. Team C&S

Posted 4 years ago

“Stodgy cake, lacking in flavor and cake tin lid very loose so cannot store the cake in the tin as will go stale Very expensive fir what we got , definitely will not buy again.”

Helpful Report

Posted 4 years ago

Hi Sapna, thank you for your review. We are sorry our cake didn’t match your expectations this time. We use all natural ingredients, bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Poor presentation Looked like shop made brownie iced by a child All squashed in box”

Helpful Report

Posted 4 years ago

Hi Cath, thank you for your review. We are sorry our Halloween brownies didn’t match your expectations this time. We use all natural ingredients, bake our products fresh daily and make product quality a priority. We appreciate your feedback and this has been raised with our operations team. Kindest, Team C&S

Posted 4 years ago

“Sadly the scones were stale, the tea was missing and the jam had been replaced by tomato chutney. I complained and was sent a £10 voucher , sadly unusable,as a lower value than anything on the site .”

Helpful Report

Posted 4 years ago

“The cake was dry and didn’t taste fresh. Very disappointing considering how much was paid. The happy birthday writing was terrible and looked like it was done by a child. Was very excited to try this cake but safe to say will not ever order again, not worth the money. ”

Helpful Report

Posted 4 years ago

Hi Mahbooba, thank you for your review. We are sorry our cake didn’t match your expectations this time. We use all natural ingredients, bake our products fresh daily and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Cakes arrived 3 days late for my friend's birthday, after I'd ordered 7days in advance and specified the correct delivery date. Very disappointing. Wasn't at all impressed with the customer service following this mishap.”

Helpful Report

Posted 4 years ago

“I had such high hopes for these, and coincidentally had tried one of your cakes a few days earlier at a friend's birthday (which was exceptional), but I found these just tasted extremely buttery and of little else :( . The cake I tried was amazing though!”

Helpful Report

Posted 4 years ago

“Not good value for money”

Helpful Report

Posted 4 years ago

“Unfortunately order place 2 weeks in advance didn’t arrive until 3 days later after delivery date quoted! Apologies were sent, hopefully this can be prevented in future! Product was lovely though!”

Helpful Report

Posted 4 years ago

“To be honest, I was really upset that I paid £6 for them to be delivered on Saturday (Halloween), and they didn't arrive until Monday. There is no way this was the recipients' fault as they were all self-isolating at home so have not left home for two weeks! I just wanted to make the situation slightly easier for them with a little treat. The brownies then arrived two days later, a bit stale.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review, we are disappointed to see that your order did not get there on the day and we are speaking to our delivery partner Parcel Force about this, please can you contact us at hello@cutterandsquidge.com so we can hope to rectify the issue. kindest, Team C&S

Posted 4 years ago

“The brownies were very dry. It appears they were a few days old.”

Helpful Report

Posted 4 years ago

“It is the second time I’ve ordered the afternoon tea from you and both times there’s been an issue. First one - one of the cakes was missing. Second one - you included tomato chutney rather than jam!”

Helpful Report

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 17,764 reviews