Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,108 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received half the amount of brownies I had ordered for a birthday. Took over a week to sort out missing items and no apology gesture. Brownies themselves were nice but small. Whole experience means I wouldn’t order from Cutter and Squidge again.”

Helpful Report

Posted 4 years ago

“The cakes themselves were good. However the delivery/packaging and way in which this gift was delivered was really poor, which let the entire experience down. It was handed over upside down in a folded over paper bag. Really not a good reflection for the brand. And nor a pleasant experience for the recipient of a surprise gift.”

Helpful Report

Posted 4 years ago

“Cake was awesome - 5/5 but let down on delivery and overall order process. Delivery was late (but the actual deliver person was great and careful) Order process - could be improved - the date was missing from the order confirmation. Emailed a few times to get that corrected but never was. Also the personalisation payment wasn't taken and therefore delayed the delivery.”

Helpful Report

Posted 4 years ago

“Hello Kitty Afternoon Tea arrived without jam for the scones. It was difficult to get through to anyone on the phone to discuss it. However after I sent an email their customer service was good”

Helpful Report

Posted 4 years ago

“I bought this cake for my sons birthday- it’s so small!! I admit i should have paid closer attention to the description and especially (the very small font) that gave the size-but I presumed from the photo and price it would be a decent/ average size cake. It tasted pretty good but was no where near as decadent as the photo might suggest. I think this is a lot of money for a small, gift cake.”

Helpful Report

Posted 4 years ago

“It didn’t taste great”

Helpful Report

Posted 4 years ago

“Wasnt the greatest, could have been tastier”

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Posted 4 years ago

“Unfortunately this gift was delivered late, 3 days late and one of bottles of Prosecco was smashed. However the company gave me a full refund and a £15 voucher (which I’ve not received yet) to use them again so I do experience how good they are. I will do this as the couple who received the afternoon tea said it was really lovely despite all that was wrong with getting it. Fingers crossed I get my voucher.”

Helpful Report

Posted 4 years ago

Hi Anne Marie, I'm really sorry for the problems encountered with this order. I see it was delivered 2 days late due to bad weather in the delivery area and the recipient acknowledged this problem. I do apologise that one of the two bottles of prosecco was smashed in transit. I'm pleased to note that the recipient was happy with the treats received despite the problems and a full refund was given to you. The gift card has also now been emailed over :) Kindest, C&S

Posted 4 years ago

“Purchase journey was great and delivery too. Product especially scones was not so great. Found them to be dry, and would’ve preferred fruit version but couldn’t find an option for this in the basket journey. Brownie and lemon cake were ok and fairly moist, but the main reason for buying was scones and really disappointed. Wouldn’t buy agin sorry.”

Helpful Report

Posted 4 years ago

“Looks great and good service, but lacked flavour, so we didn’t eat it unfortunately”

Helpful Report

Posted 4 years ago

“It was an ok cake,nothing special which we expected since we paid an arm and a leg for it..we are not going to use their services again. Tesco quality.”

Helpful Report

Posted 4 years ago

“I ordered a 24 item Valentines Selection Box but was more than a little disappointed when two identical separately packaged 12 item boxes was delivered. When I ordered a box for my partner that is what I expected to receive not two small boxes. However the quality and look of the contents was everything that I could of wished for.”

Helpful Report

Posted 4 years ago

“Great cakes but not good on arriving. My Valentine's Day present didn't arrive till the following day. Never again would I order from here”

Helpful Report

Posted 4 years ago

“Stodgy, heavy cake. Not fluffy light sponge as it should be.”

Helpful Report

Posted 4 years ago

“Disappointed my order didn't arrive on the day I wanted it to it arrive the day after this was a birthday treat for our son”

Helpful Report

Posted 4 years ago

“Apparently the cake tasted good. The ordering was not clear and I though I had purchased a chocolate disc with Happy Birthday on. I hadn’t so the cake appeared unfinished and a little messy in the middle. I did telephone to enquire and was told that this often happens to customers- therefore I assume the process is not clear. I have another cake ordered next week and suspect the same has happened again because I ordered around the same time.”

Helpful Report

Posted 4 years ago

“Unimpressed about how my complaint had been dealt”

Helpful Report

Posted 4 years ago

“Style over substance. Looks beautiful, screams attractive but very dry and overtly sweet from filling and top. Jam was heavenly. Sadly left ignored in fridge. Bit gutted as it was supposed to be a celebratory cake and ended up not capping a beautiful last celebration due to taste. Wouldn’t order again sadly but I hope this was just a bad batch on your behalf. Keep your heads up and stay safe.”

Helpful Report

Posted 4 years ago

“The white chocolate and pistachio and triple chocolate were lovely but the chocolate chip and s'mores were claggy and pretty tasteless unfortunately.”

Helpful Report

Posted 4 years ago

“Wouldn't recommend, far too much cream, not enough cake. It was an obscene amount of cream, custard in the cake, so if that's what you're looking for, then do go ahead, but I found the texture a bit cloying and just OTT, as there was a lot of solid cold custard in the mouth.”

Helpful Report

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,108 reviews