Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,107 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and one of the cakes we ordered was great, the other was disappointing.”

Helpful Report

Posted 4 years ago

“The brownies were apparently delicious (I didn't taste them as they were a gift). However they arrived more than a week late, meaning that the occasion they were meant to mark was past. The recipient lives in Forres, near Inverness, so perhaps this made delivery more challenging. However the website still claims to be able to offer designated day delivery to all of the UK. For this reason I would not recommend if delivery is time dependant.”

Helpful Report

Posted 4 years ago

Hi Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 4 years ago

“I ordered this cake after reading through quite a few good reviews but I have to say was disappointed with the quality of the cake. Definitely not worth the money. Wouldn't order again.”

Helpful Report

Posted 4 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our cakes are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“The service was good and easy from order to reception, however the cake was delivered in a cardboard box instead of the metal tin - overall, the cake and delivery are quite overpriced.”

Helpful Report

Posted 4 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. Regarding our packaging, we only use our metal tins for deliveries outside of the M25 to ensure our cake will maintain its standard for the longer journey. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“Cakes did not look fresh. There was a problem with delivery but handled quickly. It is impossible to reach the call center by phone.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The service we got in respect to delivery and timescales, I cannot fault. The cakes (my partner had ordered a second one a few weeks later), came one schedule. I even had to make an alteration to the wording on one of the cakes and the communication with the company was prompt The two stars is in respect to the enjoyment of the cakes. We did'nt like them. I cannot say if it was because they were frozen and had to be thawed, but the different layers stayed exactly that, separate and it just didn't gel in the mouth to make for an enticing mouthful. The second cake was a vegan one, and that was way way too sweet to eat.... I shall be sticking to fresh cakes from the nearby bakers which I can source on the day.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Wasn’t a tasty cake! Looked great though!!”

Helpful Report

Posted 4 years ago

Hi Karan, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“the cake was beautiful but the buttercream had a very artificial taste to it.”

Helpful Report

Posted 4 years ago

Hi Esme, thank you for your review. We are very sorry to hear that you found the buttercream to have an artificial taste to it. We can confirm that all of our products are made handmade with all natural ingredients so to hear this is quite disappointing. You have been contacted by a member of our customer service team in regards to this review. Your feedback is valuable to us and helps our operations team. Kindest, Team C&S.

Posted 4 years ago

“the cookie selection box was not very varied. the brownie selection box was astonishingly small but the bites were tasty. i dont know if i would order again.”

Helpful Report

Posted 4 years ago

“It's hard to give a good review as the cake was ordered for a specific occasion - a birthday - in plenty of time with a named delivery date...however it didn't come. There was no message from the company, just a delivery confirmation for the next day. I phoned and cancelled and received a refund, as the following day there would be no one at home. We went without cake.”

Helpful Report

Posted 4 years ago

“Disappointing, my previous cake from here maybe 1-2 years back was so much nicer. Didn’t really have that moist delicious chocolatey taste, was more dry and I felt like they are probably relying too much on sugar at the expense of my costly ingredients like cocoa for example, maybe that’s not the case but it is how it tasted”

Helpful Report

Posted 4 years ago

“This cake was ok but for the cost, it was uninspiring.Firstly it was too high, so cutting it for children meant cutting a slice. and then cutting it in 1/2. I would prefer a cake to be of greater diameter and less height. The sponge was fine but the salted caramel was difficult to taste in the cream filling.The most disappointing aspect was the tiny plaque with the birthday message . P Abernethy”

Helpful Report

Posted 4 years ago

“Looked better than it tasted. Will be returning to Lola's in future.”

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Posted 4 years ago

“the cake was great but it came without the birthday message which was very disappointing.”

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Posted 4 years ago

“Not value for money”

Helpful Report

Posted 4 years ago

“Specific cake ordered well in advance of my husbands birthday. We were unable to celebrate together as he works in UK, but our home is in Cyprus as, due to Covid he was unable to fly home. Cake was delivered on time, however although the label indicated the correct cake, it was actually incorrect in the tin and of a lesser value! The slip inside the tin was for yet another different cake! No response from email and over 200 attempts from my daughter and myself to reach them by phone. The matter was eventually recified over a week later, again we had to chase by email”

Helpful Report

Posted 4 years ago

“The mini carot cakes was stodgy and sickly sweet”

Helpful Report

Posted 4 years ago

“The reason for the poor review rating was the delivery. I paid a large amount for a delivery before 12 noon. On the day of delivery I received 2 emails the first stated the delivery would be made after 12 noon and the second saying I had changed the delivery date to the following day! I was asleep when the emails arrived, I had not changed the delivery date. In the end the delivery was made on the correct day. When there is a choice of online options I feel the product was let down by poor delivery and I would look to use a different company in future”

Helpful Report

Posted 4 years ago

“Cake was lovely. Bit disappointed that Cutter & Squidge's system glitched and lost my requested delivery slot. Even more disappointed that I wasn't offed a cancellation and just received a late cake that necessitated a second journey on my part, to deliver it.”

Helpful Report

Posted 4 years ago

“The product taste and packaging were fine and I enjoyed them, however I was disappointed with how small the products were, considering the charge for them. Having also received some similar priced items from another company which were provided with a more / fair valued portion size.”

Helpful Report

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,107 reviews