Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.62

4.6 Rating 17,759 Reviews

90 %

of reviewers recommend Cutter and Squidge

4.6

Based on 17,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 8th May 2025

1864

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered mini cupcakes for a birthday party, good size (bite-size) but their appearances were disappointing after shipping..... should have a much better way to box them.”

Helpful Report

Posted 3 years ago

Hi Sally, Thank you for your review, we are sorry to see your were disappointed with the product delivered. As part of our happiness guarantee we would love to set things straight, of course our intentions are not to leave anyone unhappy. If you could email us at hello@cutterandsquidge.com I would be keen to discuss this further. Team C&S

Posted 3 years ago

“Unfortunately both cakes tasted like they had gone off. It was also too sickly sweet for me so will not be buying again.”

Helpful Report

Posted 3 years ago

Hi Rasila, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“We love the cakes and biskies but the delivery service used needs to improve. More than once we paid more for delivery in a selected time slot (12-4pm) but the delivery would be hours late and the courier would be nonchalant and unapologetic. Another time we ordered two boxes of biskies and only one was delivered. We appreciate the vouchers you offered as apology, but it would be hard to order for events with delivery being so unreliable.”

Helpful Report

Posted 3 years ago

Hi Henry, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 3 years ago

“Product was very damaged in packaging. Would not reorder.”

Helpful Report

Posted 3 years ago

Hi Thank you for your review. We are sorry to hear that you had an issue with your order. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Did not arrive on time or on the day it was ordered for.”

Helpful Report

Posted 3 years ago

“I found the cookies too think,not chewy as expected and definitely not value for money. For the price charged I was expecting them to be really delicious, very let down!”

Helpful Report

Posted 3 years ago

Hi Maggie , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“I found the cookies too think,not chewy as expected and definitely not value for money. For the price charged I was expecting them to be really delicious, very let down!”

Helpful Report

Posted 3 years ago

“Preferred the original fruit versions as the flower cakes were not all edible. Usually we love them. Would like the shop to open so can visit. Thanks”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Regarding our stores , we cannot wait to welcome our customers back and we are expecting more information regarding this shortly. You can subscribe to our newsletter on our website to be notified. Please feel free to kindly email us at hello@cutterandsquidge.com If you would like to discuss this further. Kindest, Team C&S

Posted 3 years ago

“I ordered these for my dad for Fathers Day and they were so thin, not good value at all. The ones from Lola's are much better.”

Helpful Report

Posted 3 years ago

Hi Martin, Thank you for your review. We are sorry your order didn’t match your expectations this time. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please feel free to email hello@cutterandsquidge.com if you would like to discuss this further. Your feedback is valuable to us and helps our operations team. Kindest, Matt

Posted 3 years ago

“Hi, we ordered from Cutter & Squidge for the first time. I found the cake too sweet and it was a bit eggy (as if it hadn’t been under baked) The texture elements on top of the cake were good but overall it was too sweet and not what we expected.”

Helpful Report

Posted 3 years ago

Hi Aliya, Thank you for your review. We are sorry to hear that you found your product too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“The cake was delicious. But the packaging said all about how the company uses free range eggs and real butter which was quite off putting as a vegan because It made us feel unsure weather it was a mistake and wasn't actually vegan. It didn't say vegan on the cake packaging or list any ingredients”

Helpful Report

Posted 3 years ago

“Unfortunately the cake was very dense and hard - I don’t think Victoria sponges travel well! They just become hard.”

Helpful Report

Posted 3 years ago

“the products were amazing but delivery was terrible. I made a point to pay for extra shipping so the package would be delivered on my friend's birthday and the deliveryman made little effort to deliver it.”

Helpful Report

Posted 3 years ago

Hi Sara, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 3 years ago

“Very tasty, especially the strawberry one, but big minus for the sizes of the cupcakes. I was honestly shocked when they arrived and to be honest, my guests were making jokes how big they are,all birthday party. Never again!”

Helpful Report

Posted 3 years ago

“Definitely didn't taste as good as it looked unfortunately. It was far too sweet. The mouse tasted like sweet butter. Also, I didn't want to spend even more on getting an early slot so it arrived at 5pm.I won't be returning to Cutter and Squidge.”

Helpful Report

Posted 3 years ago

Hi Petru, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“The cake was a little bit dried on the outside, it was a cake probably made 2 days before, not freshly baked. I felt a little bit disappointed.”

Helpful Report

Posted 3 years ago

Hi Ana, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, C&S

Posted 3 years ago

“No one who ate the cake liked it. It very over priced and I will not order from here again.”

Helpful Report

Posted 3 years ago

Hi Ali, Thank you for your review. We are sorry to hear you feel this way. Our cakes are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“The cake, my daughter said, was delicious, after it arrived a week later than I had originally wanted. It was so important to me to have it delivered on June 11th. I even paid extra to have it delivered that morning. 1 .It was my daughter’s birthday . 2 . Her son was having an operation that afternoon and she was understandingly very worried. I had had a recommendation for your cakes so decided that it would be a nice cheer up gift. I did not think that your response to my complaint when the cake was not delivered because it was lost by DFD was adequate or sympathetic , in the circumstances. My lovely surprise was spoilt. I arranged to have it delivered a week later, and although my daughter said it was delicious,I was still disappointed.”

Helpful Report

Posted 3 years ago

Hi Anne, Thanks for your review. My sincerest apologies for the disappointment caused. As mentioned, we are reliant on third party couriers delivering our parcels as scheduled and we are very disappointed your order wasn't delivered when requested. I can see we did send out a replacement as soon as this was brought to our attention and fortunately this did arrive. Once again, apologies for the trouble caused with your order. If you have any questions, please don't hesitate to contact me at hello@cutterandsquidge.com Kind regards, C&S

Posted 3 years ago

“The cake was really fresh but too sweet. Also, we expected it to be a little bigger based on the price. It wasn’t bad, but I wouldn’t be buying again, too expensive for what you actually get”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“I originally ordered an afternoon tea hamper for a friends virtual baby shower, despite using the specified day delivery service it arrived two days late. Customer service were very good and having refunded the delivery fee they also sent me a goodwill gift voucher. I ordered an afternoon tea for Father’s Day. The delivery this time was smooth, the contents however were disappointing. The scones, jam and cream were well received. The cakes sadly were inedible. “Bricks” was the adjective used. This is such a shame as the idea of being able to send and receive afternoon tea in the post is great. The produce however needs to be edible on receipt.”

Helpful Report

Posted 3 years ago

Hi Clare, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

Cutter and Squidge is rated 4.6 based on 17,759 reviews