Name: Cutter and Squidge
Rating: 4.62

“Delivered on time but product is Overpriced!”

Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“I ordered a festive afternoon tea box for my parents who have been isolating due to the pandemic. Unfortunately the contents was underwhelming and satisfactory at best, which was disappointing.”

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Posted 3 years ago

“not happy with the cake or the delivery. Waited all day for the cake and tracked it in my area before it disappeared. Apparently driver said I wasn't home when I clearly was! Next day waited and waited and then was told it was delivered. Apparently driver just left it in the flat foyer without bothering to come up to the flat at all. Cake was ok, but the filling was just too too sweet, had to throw it away. It's a pity as I had used C and S for delivery to my daughter's boarding school, that's why I wanted to see if it was really nice as the reviews said. Sadly I will look elsewhere”

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Posted 3 years ago

“Purchased a hot chocolate spoon set as a gift and with no way of looking at them as box arrived sealed up (not a bad thing) but (would be a bit obvious if I opened them prior to gifting) we have since had a good look now gifted and one appears to have white mould and most have poor dates seems the hot choc spoons are not included in the made every day quote they imply. And delivery is not worth it. Overall not a good quality product for the price.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for your review. I am sorry to hear you were disappointed with your order. If you would like to email us at hello@cutterandsquidge.com with what was disappointing we can certainly look into this further for you. Kind regards, C&S

Posted 3 years ago

“Good service, well decorated outside, but not tasty.”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order . We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Courier company wouldnt allow me to change address or choose a time or date. Theyd deliver day one if no response theyll come again. I called to change delivery date and was told its not possible”

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Posted 3 years ago

“It was dry compared to previous order. Delivery did not came on time. Could not share with people after dinner party. :( It was packed on 2nd of Dec and expiry date was 8th. It was delivered end of 5th. One of box's seal was opened already.”

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Posted 3 years ago

Hi Min, Thank you for your review. I’m sorry to hear that your order did not arrive on time. We do rely on third-party couriers to deliver our items and we are disappointed to learn this has not been done on this occasion. I will be reaching out to you in a separate email to resolve this issue straight away. Kind regards, C&S ___

Posted 3 years ago

“Overpriced”

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Posted 3 years ago

Hi Katherine , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“Although the cake looks good, the taste was nothing special than any cake you can buy from supermarket. We didn’t taste the freshness of the cake as something you want to have if you buy a cake from a bakery. It was felt as it was done days ago hence the taste was like a supermarket cake. Price/value standpoint, it didn’t meet the expectation. On a plus side, they delivered on time and the box the cake put in was pretty solid.”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order . We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Ordered a Cutter & Squidge lemon drizzle cake for partner's birthday. Although the delivery fee was outrageously expensive the cake arrived outside of the time window specified (paid extra for a 2-hour window). The cake itself looked gorgeous and was well protected by its packaging so this was a positive. The cake itself was incredibly sweet, inedibly so for my partner. Given reviews on other cakes saying how sweet they are, I dread to think how much sweeter the other cakes could be. Overall this service could be fantastic, given the good cake packaging and that the cake did arrive in good condition, looking great, however until the sweetness is seriously toned down I cannot recommend it.”

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Posted 3 years ago

Hi Stefan, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. I can see your order however was delivered within the time slot provided. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Looks good. But doesn’t really taste of anything.”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order . We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“The delivery was on time but I was disappointed by dried strawberries instead of fresh one secondly the cake was too sweet.”

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Posted 3 years ago

Hi, Thank you for your review. We are sorry to hear that you found your Eaton Mess cake too sweet. We use all-natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Nice cake (bit too orange for a carrot cake IMO) but so annoying regarding delivery and the tin. Bought it in a tin as it was a gift. Received said tin with cake in and it was bashed and battered so getting the cake out of the tin was the most difficult thing ever. And it looks awful to give as a gift because there’s no way I was able to bend it back to perfection. So a big annoyance really!”

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Posted 3 years ago

Hi, Thanks for the review. I am very sorry to hear what has happened with the bespoke tin. If you would like to email me at hello@cutterandsquidge.com I can arrange a new tin to be sent to you. Please accept our apologies for this once again. Kind regards, C&S

Posted 3 years ago

“I ordered a cake for a birthday and in the order I had asked for a message which was not on the cake when it was delivered. Disappointed”

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Posted 3 years ago

Hi Suki, Thanks for your review. I have had a look at this order and can see there was gift message added which would of been placed in the plastic sleeve in the front of the packaging. If you were looking for the cake to be personalised you would have add the option to add a personalised disc for an additional cost and of course we would of been happy to apply this to your order. Kind regards, C&S

Posted 3 years ago

“Wasn’t as great as when I previously ordered last year in March. It didn’t come in the signature orange box as displayed in pictures on the website and instead came in a plastic box. Otherwise, delivery was fantastic, on time and tracking was great.”

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Posted 3 years ago

Hi Cheryl, Thanks for your review. I have reviewed the images provided by the courier service used to deliver this order and it does appear to be in a box. I have tried to call you with no success,If you can email us at hello@cutterandquidge.com and let me know a good time to call, I would certainly like to discuss this further. Kind regards, C&S

Posted 3 years ago

“The positive points were that the birthday cake was delivered promptly and the appearance was great.”

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Posted 3 years ago

Hi , Thank you for the review. We do specify on our website how best to serve are products, we also as you mentioned include our cake care instructions with your order to ensure our customers get the best from their order. We do recommend leaving the cake to reach room temperature before serving and this could explain the taste you had experienced. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kind regards, C&S

Posted 3 years ago

“Look of the cake was million dollars but the taste wasn’t up the mark it was too coco and bitter taste. And was too hard to eat. Delivery was on time.”

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Posted 3 years ago

Hi, Thanks for your review. By the description you have provided it seems the cake was still cold and not at room temperature when it was served. We do provide information with our orders to assist in enabling the cake to be eaten as recommended. I do apologise for any inconvenience caused and please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this matter further. Kind regards, C&S

Posted 3 years ago

“Overpriced and not good value for money. We had a voucher to use otherwise we wouldn’t have bothered spending this much on an afternoon tea delivery.”

Helpful Report

Posted 3 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 3 years ago

“The cake was delivered well on time and looked as described. 2 stars for that. However, the cake was very very sweet. We couldn't eat it at all even kids couldn't eat it. I would never order again.”

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Posted 3 years ago

Hi Riddhish, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 3 years ago

“Not has nice as the cakes themselves”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Cutter and Squidge Reviews