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Cutter and Squidge Reviews

4.6 Rating 18,106 Reviews
89 %
of reviewers recommend Cutter and Squidge
4.6
Based on 18,106 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Cutter and Squidge Reviews

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Anonymous
Anonymous  // 01/01/2019
The delivery was on time but I was disappointed by dried strawberries instead of fresh one secondly the cake was too sweet.
Helpful Report
Posted 3 years ago
Hi, Thank you for your review. We are sorry to hear that you found your Eaton Mess cake too sweet. We use all-natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S
Posted 3 years ago
Nice cake (bit too orange for a carrot cake IMO) but so annoying regarding delivery and the tin. Bought it in a tin as it was a gift. Received said tin with cake in and it was bashed and battered so getting the cake out of the tin was the most difficult thing ever. And it looks awful to give as a gift because there’s no way I was able to bend it back to perfection. So a big annoyance really!
Helpful Report
Posted 3 years ago
Hi, Thanks for the review. I am very sorry to hear what has happened with the bespoke tin. If you would like to email me at hello@cutterandsquidge.com I can arrange a new tin to be sent to you. Please accept our apologies for this once again. Kind regards, C&S
Posted 3 years ago
I ordered a cake for a birthday and in the order I had asked for a message which was not on the cake when it was delivered. Disappointed
Helpful Report
Posted 3 years ago
Hi Suki, Thanks for your review. I have had a look at this order and can see there was gift message added which would of been placed in the plastic sleeve in the front of the packaging. If you were looking for the cake to be personalised you would have add the option to add a personalised disc for an additional cost and of course we would of been happy to apply this to your order. Kind regards, C&S
Posted 3 years ago
Wasn’t as great as when I previously ordered last year in March. It didn’t come in the signature orange box as displayed in pictures on the website and instead came in a plastic box. Otherwise, delivery was fantastic, on time and tracking was great.
Helpful Report
Posted 3 years ago
Hi Cheryl, Thanks for your review. I have reviewed the images provided by the courier service used to deliver this order and it does appear to be in a box. I have tried to call you with no success,If you can email us at hello@cutterandquidge.com and let me know a good time to call, I would certainly like to discuss this further. Kind regards, C&S
Posted 3 years ago
The positive points were that the birthday cake was delivered promptly and the appearance was great.
Helpful Report
Posted 3 years ago
Hi , Thank you for the review. We do specify on our website how best to serve are products, we also as you mentioned include our cake care instructions with your order to ensure our customers get the best from their order. We do recommend leaving the cake to reach room temperature before serving and this could explain the taste you had experienced. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kind regards, C&S
Posted 3 years ago
Look of the cake was million dollars but the taste wasn’t up the mark it was too coco and bitter taste. And was too hard to eat. Delivery was on time.
Helpful Report
Posted 3 years ago
Hi, Thanks for your review. By the description you have provided it seems the cake was still cold and not at room temperature when it was served. We do provide information with our orders to assist in enabling the cake to be eaten as recommended. I do apologise for any inconvenience caused and please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this matter further. Kind regards, C&S
Posted 3 years ago
Overpriced and not good value for money. We had a voucher to use otherwise we wouldn’t have bothered spending this much on an afternoon tea delivery.
Helpful Report
Posted 3 years ago
Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.
Posted 3 years ago
The cake was delivered well on time and looked as described. 2 stars for that. However, the cake was very very sweet. We couldn't eat it at all even kids couldn't eat it. I would never order again.
Helpful Report
Posted 3 years ago
Hi Riddhish, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S
Posted 3 years ago
Not has nice as the cakes themselves
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Posted 3 years ago
Unfortunately the cake was missing a birthday message which was disappointing. Also the passion fruit flavour overpowered the pistachio, so it wasnt well received overall.
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Posted 3 years ago
The Yuzu and Mango cake looked pretty, but the sponge was dry and the cream was very waxy. We left the cake out for a couple of hours before eating it, but still quite dry, and cheap tasting. The presentation and delivery was good.
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Posted 3 years ago
I usually love cutter and Squidge deliveries - have used them as gifts in the past however the gift I sent this time arrived completely crushed which was disappointing.
Helpful Report
Posted 3 years ago
Hi, Thanks for your review. I am so sorry to hear your order has arrived damaged. We do rely on third party couriers to deliver our products and I am disappointed to hear this has happened. Please email us at hello@cutterandsquidge.com and we would love to look into this for you. Kind regards, C&S
Posted 3 years ago
Cake was dry and very sweet. The only thing nice was the tin.
Helpful Report
Posted 3 years ago
Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious” If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest C&S
Posted 3 years ago
Cake was ordered for birthday and delivered one day late which ruined the whole point of it.
Helpful Report
Posted 3 years ago
Hi Sean, Thanks for your review. We do rely on third party courier services to deliver our orders and I am disappointed to hear of the delay with your order. If you would like to email us at hello@cutterandsquidge.com I will be happy to look into this further. Kind regards, C&S
Posted 3 years ago
Beautiful picture but not very tasty and it’s been delivered 3 hours later. And we paid for that particular slot. Very poor service, I am sorry for being mean but that’s the truth
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Posted 3 years ago
Have had a birthday cake delivery and afternoon tea delivery. Cake is ok but really really not worth a premium price. Won't be ordering again. Afternoon tea is a 1/10. Really sub par everything
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Posted 3 years ago
We’ve had 2 under par deliveries. One for afternoon tea which we couldn’t eat most of as it had broken up or arrived a little off and the vegan wheat free brownies which were not quite right. I think they are trying but could do with employing a better development team to ensure the recipes are worthy of the price point.
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Posted 3 years ago
Cake looked great, but not my
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Posted 3 years ago
I had high expectations after reading amazing reviews about the cakes. I ordered a lemon drizzle lemon cake for my dad birthday and unfortunately the cake turn out to be very disappointing. The cake was beautiful presented and arrived in a beautiful box but in terms of flavour and taste it proved to be just disappointing and overpriced in comparison with other competitors. Cutter and Squidge advertise that the price reflects the high quality of the product but unfortunately the cake was simply average.
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Posted 3 years ago
The cake didn’t taste fresh and we all had very bad indigestion after eating it. I will not be buying cakes from here again
Helpful Report
Posted 3 years ago
Hi, Thank you for your review. We are sorry to hear that you were unhappy with your order . We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S
Posted 3 years ago
Cutter and Squidge is rated 4.6 based on 18,106 reviews