Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,107 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,107 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the cake was very dense and hard - I don’t think Victoria sponges travel well! They just become hard.”

Helpful Report

Posted 4 years ago

“the products were amazing but delivery was terrible. I made a point to pay for extra shipping so the package would be delivered on my friend's birthday and the deliveryman made little effort to deliver it.”

Helpful Report

Posted 4 years ago

Hi Sara, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 4 years ago

“Very tasty, especially the strawberry one, but big minus for the sizes of the cupcakes. I was honestly shocked when they arrived and to be honest, my guests were making jokes how big they are,all birthday party. Never again!”

Helpful Report

Posted 4 years ago

“Definitely didn't taste as good as it looked unfortunately. It was far too sweet. The mouse tasted like sweet butter. Also, I didn't want to spend even more on getting an early slot so it arrived at 5pm.I won't be returning to Cutter and Squidge.”

Helpful Report

Posted 4 years ago

Hi Petru, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“The cake was a little bit dried on the outside, it was a cake probably made 2 days before, not freshly baked. I felt a little bit disappointed.”

Helpful Report

Posted 4 years ago

Hi Ana, Thank you for your review. We are sorry your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, C&S

Posted 4 years ago

“No one who ate the cake liked it. It very over priced and I will not order from here again.”

Helpful Report

Posted 4 years ago

Hi Ali, Thank you for your review. We are sorry to hear you feel this way. Our cakes are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“The cake, my daughter said, was delicious, after it arrived a week later than I had originally wanted. It was so important to me to have it delivered on June 11th. I even paid extra to have it delivered that morning. 1 .It was my daughter’s birthday . 2 . Her son was having an operation that afternoon and she was understandingly very worried. I had had a recommendation for your cakes so decided that it would be a nice cheer up gift. I did not think that your response to my complaint when the cake was not delivered because it was lost by DFD was adequate or sympathetic , in the circumstances. My lovely surprise was spoilt. I arranged to have it delivered a week later, and although my daughter said it was delicious,I was still disappointed.”

Helpful Report

Posted 4 years ago

Hi Anne, Thanks for your review. My sincerest apologies for the disappointment caused. As mentioned, we are reliant on third party couriers delivering our parcels as scheduled and we are very disappointed your order wasn't delivered when requested. I can see we did send out a replacement as soon as this was brought to our attention and fortunately this did arrive. Once again, apologies for the trouble caused with your order. If you have any questions, please don't hesitate to contact me at hello@cutterandsquidge.com Kind regards, C&S

Posted 4 years ago

“The cake was really fresh but too sweet. Also, we expected it to be a little bigger based on the price. It wasn’t bad, but I wouldn’t be buying again, too expensive for what you actually get”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry to hear that you found your order too sweet. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. We do include details about the sizes of our products in the “Let’s Talk Flavours” section of the product description. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“I originally ordered an afternoon tea hamper for a friends virtual baby shower, despite using the specified day delivery service it arrived two days late. Customer service were very good and having refunded the delivery fee they also sent me a goodwill gift voucher. I ordered an afternoon tea for Father’s Day. The delivery this time was smooth, the contents however were disappointing. The scones, jam and cream were well received. The cakes sadly were inedible. “Bricks” was the adjective used. This is such a shame as the idea of being able to send and receive afternoon tea in the post is great. The produce however needs to be edible on receipt.”

Helpful Report

Posted 4 years ago

Hi Clare, Thank you for your review. We are sorry to hear that you were unhappy with your order. We bake our products fresh daily, use all natural ingredients and make product quality a priority. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Good service but the cake was far too expensive for a tiny 6 inch that wasn't any different tasting than a supermarket cake, if anything the lemon was way too sharp and rich. Tin doesn't seal properly its loose so you can't keep it fresh afterwards. Expensive delivery. Just not good value for money, sorry.”

Helpful Report

Posted 4 years ago

Hi Marisa , Thank you for your review. We are sorry to hear you feel this way. Our cakes are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“Although the cakes tasted great, I am very disappointed by the service. I was able to place delivery for a day that I was later told was unavailable. When I responded to confirm the earliest date available, I was again given a day later. The birthday was on Sunday and the cakes arrived on Thursday.”

Helpful Report

Posted 4 years ago

Hi Shruthi, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. Please feel free to email us at hello@cutterandsquidge.com if you would like to discuss this further. Kindest, Team C&S.

Posted 4 years ago

“The parcel was not delivered - address was confirmed via website and a follow up email. It may be due the parcel being sent to a Uni. Recipient was looking out for it .”

Helpful Report

Posted 4 years ago

Hi Joanne, Thank you for your review. We are sorry to hear that you had an issue with your delivery. We rely on third party couriers such as Parcel Force and DPD and this is not the type of service we wish to deliver to our customers. We have followed up with them on this matter. If you would kindly email us at hello@cutterandsquidge.com we hope we can rectify any inconvenience caused. Kindest, Team C&S.

Posted 4 years ago

“Sorry but wouldn’t use you again as not very flexible on changes.”

Helpful Report

Posted 4 years ago

Hi Katrina, Thanks for your review. We are sorry to hear you were disappointed with the service you received. I can see you spoke to my colleague about arranging a delivery date change at 10:00am on the day of your order. As your cake had already been dispatched and due to arrive at 3pm we were unfortunately unable to reschedule this for you as mentioned by my colleague. However with reasonable notice we certainly can accommodate these types of requests. Kind regards, Matt

Posted 4 years ago

“in my honest opinion, the cake was dry. it came on a friday night, kept in fridge and had it saturday noon time so the dryness has nothing to do with that”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. The cake should be served at room temperature at which point the sponge should become light and fluffy and not be dry. We are not sure if you had stored it in the fridge, but this might explain the dry cake layers. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Very rich and not very interesting packaging.”

Helpful Report

Posted 4 years ago

Hi Anisha, Thank you for your review. We are sorry to hear that you found your product too rich. We use all natural ingredients and we always keep our fat and sugar content to "just as much as needed to make something delicious”. In regards to your packaging feedback, it is of the upmost priority that your order arrives to you undamaged and in the condition we would expect of our products during the delivery journey. This is why for our longer journeys we place our cakes in a bespoke cake tin to achieve this. Please could you kindly email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“Sadly cake was stale”

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Posted 4 years ago

“The cake looks so lovely, but it is too sweet for me. Too sweet!”

Helpful Report

Posted 4 years ago

“Firstly, I would like to say that the cake was delicious, this review is no reflection on the quality of the cake. We recently purchased our wedding cake, a lovely 3 tier naked cake. It was perfect. My issue is relating purely to shipping and what I would consider to be misleading/hidden charges. Upon ordering the cake, you are given an estimate for the shipping costs, in my case, it was £9.90 (£6 in my attached example). About a week before the wedding, I received an email saying that an additional £55 was required to ship the cake - as it's 3-tier, a special delivery service is required. I questioned this additional cost and was directed to a tiny caveat buried at the bottom of the 'Delivery Options' drop down. Having already been given an estimate of £9.90 to ship the cake at the time of ordering, why would I think to then dig through the delivery T&Cs to look for these additional charges. On top of that, the small clause doesn't give any indication of how large this charge would be. As it turned out, the charge of £55 accounted for over 20% of the entire order cost. This is a simple fix, and should be updated immediately. When someone orders a cake with 3 or more tiers, the shipping costs should reflect the true cost at the time of ordering, and not a week before the delivery date. I had no choice but to pay as it was a week before my wedding and already had 101 other things to arrange and get stressed about!!! Sadly, this has really put right me off Cutter & Squidge and all those who I have mentioned this to agreed that it's not right.”

Cutter and Squidge 2 star review on 4th June 2021

Helpful Report

Posted 4 years ago

Hi Jack, Thanks for your review. We are glad you enjoyed the cake and I understand the point you are making. Although it does indeed state we will be in touch regarding cost of delivery for our 3 and 4 tier cakes, we take onboard your feedback. I have passed your comments on to our tech team and appreciate you taking the time to share your thoughts. Kind regards, Matt

Posted 4 years ago

“Actually, it was disappointing. The flavour & texture both fell flat. We’ve had vegan cakes from other sources but was excited for this one as it was a special occasion- sadly it was not up there with the others. The delivery worked well though.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your review. We are sorry for your experience with us didn’t match your expectations this time. We bake our products fresh daily, use all natural ingredients and make product quality a priority. If you want to email us at hello@cutterandsquidge.com we would be happy to help you find a product you will like. Kindest, Team C&S

Posted 4 years ago

“We didn't find the cake very special for the price I paid.”

Helpful Report

Posted 4 years ago

Hi , Thank you for your review. We are sorry to hear you feel this way. Our products are handmade by our highly skilled professional bakers who undertake a great deal of training to provide high quality delicious treats. We bake our products fresh daily, use all natural ingredients, don’t use any artificial colours or flavours and make product quality a priority. We believe this is reflected in the price of our products. We value your opinion and have passed your feedback on to our operations team. Please feel free to email hello@cutterandsquidge.com if you wish to discuss this further. Kindest, Team C&S.

Posted 4 years ago

Cutter and Squidge is rated 4.6 based on 18,107 reviews