Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 18,117 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 18,117 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Cutter and Squidge 5 star review on 6th July 2025

1882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tasty icing, cake was really dry”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I have received my cake and unfortunately I am not satisfied with a quality. Inside the cake in multiple places there were dry raw lumps, which was not appealing at all. I am disappointed as this was a birthday cake and not a cheap one. I tried to contact someone to report this, but never received a response.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“It was a present for a best mate after a hospital stay. She was being very diplomatic about her opinions, but the experience was negative. No flavour in the lemon cake and wouldn't say anything about the rest, and said don't use them again. The delivery and the up dates were good.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Service was good but the taste of cakes was really not great - could have made a better tasting cake at home”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Awful, as they use a courier company that cannot deliver on time and it spoiled the whole process for me.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Expensive for what they are. Also packaging is hugely wasteful.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Lovely presentation. Couple of the biskies were dry and not very nice. The rest were nice. Delivery fee is alot.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Honestly, I didn't know what to expect but, while these were nice enough they weren't particularly special. They were alos a bit shaken up and a bit dry which could be forgiven if they were unique tasting. All in all, the sort of cakes you'd like if they were at a company event but would be a bit disappointed at if you bought them for a special occassion.”

Helpful Report

Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“We usually love our Cutter & Squidge afternoon tea boxes as they are a real treat to spoil ourselves with, which is why I choose the Valentines Day gift for my boyfriend. However, it saddens me to say that we were disappointed with this latest purchase:( Both pots of cream were out of date (one was dated 10/2 and the other 14/2 when it was delivered on 17/02), and one of pots was open so I had to go out and buy cream. Also, my boyfriend was very disappointed that the pouch of loose leaf tea he loves that usually comes with the afternoon tea boxes has been replaced by 2 teabags.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The birthday message was missing on the cake :(”

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Posted 2 years ago

“I was expecting a cake less sweet.It arrived in a good condition.Thanks”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“Cake was very overpriced for what it was, espc the size”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in the hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“The cake was very nice. However it was delivered without my note. So the recipient did not know who it was from.”

Helpful Report

Posted 2 years ago

Can you please contact me directly at radu@cutterandsquidge.com so I can see where we missed the mark and hope to rectify the situation? Many thanks, Team C&S

Posted 2 years ago

“Didn’t think you could go wrong with such a simple sponge cake but it was too dense to eat and the buttercream was too thick and mostly ended up in the bin. Needless to say, no one had seconds. *Update* I received a full-value voucher following this review and ordered a small pistachio and passionfruit cake and box of vegan cookies. I purposely ordered a cake without any buttercream on the outside and it was a good shout. The sponge was also less dense so overall a pretty good cake. The taste cookies weren't amazing, but I guess for vegan cookies, not bad.”

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Posted 2 years ago

I am sorry to see you were disappointed with our service, I have reached out to you directly in hope to rectify the issue as part of our happiness guarantee

Posted 2 years ago

“I ordered the Valentines Red Velvet cake but was disappointed compared to previous cakes we have had from Cutter & Squidge. It felt drier and less fresh”

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Posted 2 years ago

“Order was processed very quickly and very happy with the ordering and delivery process. However, gbe cookies themselves were very average for the price. I have bought other mail order coolers which were MUCH nicer. These seemed a bit dry and not flavourful. Disappointed really.”

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Posted 2 years ago

“Service great as usual but I was disappointed by the recipe change. See below for review on cake”

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Posted 2 years ago

“Easy to order and delivery was on time. Cake tasted good. All I’d say is the cake is very small and it’s a very simple decoration for the price!”

Helpful Report

Posted 2 years ago

“Not a great experience attempting to arrange delivery through the website. Nor was it easy to get hold of a human being to help rectify the problem. Of the three cakes I ordered for my event, this one was just as good as the others taste-wise but the higher price and stress means the competition kept me for the next event.”

Helpful Report

Posted 2 years ago

“it was okay flavour wise, the packaging was good but the size and taste didn't reflect the price of the cake”

Helpful Report

Posted 2 years ago

Cutter and Squidge is rated 4.6 based on 18,117 reviews