DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.49

4.5 Rating 640 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Great in my Contemporary Design Bathroom”

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Posted 5 years ago

We specialize in unique pieces for the modern, contemporary home. Give us a call today at (949) 381-5333 and let us help you elevate your spaces!

Posted 5 years ago

“Customer service was very helpful and provided spec sheets so we could have our electrical in place before installation. Would highly recommend and will be ordering from DLaguna soon.”

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Posted 5 years ago

We appreciate the feedback! Our customer service does their best to take the guesswork out of online furniture and lighting shopping, we like to make it as easy as possible for our clients!

Posted 5 years ago

“Awesome! 1 day delivery, solid quality and delivered as promised. Installed and look great!”

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Posted 5 years ago

Happy to hear it Bruno, thanks for shopping at DLaguna!!

Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Thank you Dominick, our customer service team will be excited to hear that you had a positive experience working with them.

Posted 5 years ago

“Awesome furnitures!!!”

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Posted 5 years ago

“Look good haven’t got to put them in concreat yet. A little pricey but I need to get the led insurts if I can”

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Posted 5 years ago

Hi Patrick, I hope your installation went well. If you need to place an order for the LED inserts, feel free to reach out to me directly at (949) 381-5333 or abbey@dlaguna.com. I'd be happy to help you get an order placed. Best, Abbey, Sales Team

Posted 5 years ago

“First let me say that the customer service and response time were awesome.”

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Posted 5 years ago

Yeah! Thats what we're going for here, Bob. Thanks for trusting in DLaguna!

Posted 5 years ago

“Excellent customer service! I had a question about shipping time before ordering a product and received a timely response and follow up! Rare nowadays to get such personable and individual service. I’m very happy with the transaction and the quality of the item I purchased. I will purchase from them again and highly recommend this company.”

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Posted 5 years ago

“We had previously ordered a smaller lighted mirror from another store however, we sent them back since we didn't feel they we the proper size for the area. The mirrors we received from Dlaguna were far superior in light and the size 47 x 47 inched was just right. Very happy with our choice.”

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Posted 5 years ago

“Lovely to interact wtih DLaguna. I made my transaction on the phone and online and this was seamless. They helped me followed up on shipping delays and instruction manuals which was greatly appreciated.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Good customer service.”

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Posted 5 years ago

“I bought this mirror for my wife as a gift. She was over joyed with the modern decor and functionality of this mirror. All of our house guests comment on how pretty it looks in our master bathroom.”

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Posted 5 years ago

“Sorry, but I am disappointed with this speaker. For the price, the quality of sound isn’t great. It does look nice. The best part is the German guy voice that says “your device is connected”.”

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Posted 5 years ago

Hi there Robert, Thank you for your review. I am glad to hear that you like the look of the speaker, however I regret that you are disappointed in the quality of sound. We have passed your review onto the manufacturer to see how we can improve the product in the future. If there is anything we can do for you at this point, please don't hesitate to reach out to me directly. Kindly, Abbey King, Director of Sales abbey@dlaguna.com

Posted 5 years ago

“Was not the way as described in the description. The one corner was broken and unable to return it once I finally opened it. Customer service is horrible they dont respond when they say they will. I have been waiting a month for a call back about ordering a 2nd mirror.”

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Posted 5 years ago

Hi there! Thank you for providing feedback and letting us know about this issue. I have reviewed our internal system and we don't have any records regarding your request for a replacement. It is possible that you had contacted the manufacturer directly as opposed to our in-house customer service team, but regardless, I apologize for the lack of attention to this matter. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business and our partners. Please contact me directly by email or phone and I will personally see to it that we get this resolved for you as quickly as possible. Abbey King, Director of Sales abbey@dlaguna.com (949) 381-5333

Posted 5 years ago

“I use these lights on our property. Great doing business.”

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Posted 5 years ago

“BEWARE!!! if you order from this company, 15 day return policy!!! I ordered the grill light for my brother to give his wife for her birthday, the light is quite expensive for a grill light. I ordered over 19 days before her birthday, he gave it to her, and they left on a birthday trip, and by the time they got home, looked at the light and decided it was not what they wanted, and got the light to me to return, it was over 20 days since arrival. Little did I know there is a freaking 15 day return policy, with no exceptions, apparently, so I am so angry. I spent $30 to return it to the company and then found out they would not accept. Needless to say, I am angry!!!”

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Posted 5 years ago

Hi Leigh, I am so sorry to hear that your sister-in-law didn't like the grill light you purchased for her. As you'll find published on our website, we do have a rather strict Return Policy because we must adhere to the industry standards set by the manufacturers and brands that we represent. However, we value your feedback and are developing a way to help better inform our customers of our Return Policy so that they are able to make an informed decision at the time of purchase. If you have any additional questions regarding our Return Policy, please reach me personally via email or phone, and I would be happy to discuss the issue at your earliest convenience. Carolina Amuchastegui, COO carolina@dlaguna.com (949) 860-7629

Posted 5 years ago

“Good company to work with, calls returned and mirror was received weeks ahead of schedule.”

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Posted 5 years ago

“Original order placed 9/26/19 today 12/17/19order not complete. Customer Service Abbey King is excellent in trying to get the situation resolved. Almost there 1) received incorrect item—returned 2) received correct item damaged. Replaced some of damaged parts 3) door also damaged that was not initially noticed —-awaiting replacement door now going on 5 weeks. Been in contact with Abbey throughout. Should get new door at anytime. Medicine cabinet is installed with chipped door. Was NOT DLaguna’s fault that the items were broken in shipment. Packages were not handled properly by shipper. Would like to get that replacement door soon. Thank you”

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Posted 5 years ago

Hi there Daniel, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I will pass the positive feedback about your experience working with Abbey along to her, she will be glad to hear it. Regarding the number of mistakes and broken parts, I truthfully am mortified on behalf of all of us. We are taking action with our manufacturing partner to ensure that these miscommunications and damages do not continue to occur. Most importantly, I am working on getting the replacement door to you here as quickly as possible. I will follow up with you directly by email, but feel free to give me a call to discuss further (949) 860-7629. Carolina Amuchastegui, COO

Posted 5 years ago

“Awesome clock, a bit pricey, should come with free shipping”

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Posted 5 years ago

DLaguna is rated 4.5 based on 640 reviews