DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.49

4.5 Rating 640 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This mirror is awesome! It was shipped quickly and came well packaged.”

Helpful Report

Posted 5 years ago

“We love the light especially on the inside. We did need to add overhead spots to get full coverage at the sink.”

Helpful Report

Posted 5 years ago

“Very helpful to work with, am pleased with my new Chandelier.”

Helpful Report

Posted 5 years ago

“This mirror was not packaged properly and it was in a box with no bubble wrap. As a result, it came in broken pieces.”

Helpful Report

Posted 5 years ago

Hi Mahyad, Thank you for letting us know about this issue. I apologize that your mirror arrived damaged, I know how frustrating that is. I will pass your feedback about the way the mirror was packaged on to our shipping department to avoid this problem in the future. A replacement will be shipped to you as soon as your claim has been processed and we will ensure that it is well packaged. Please feel free to contact me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 5 years ago

“We often show friends our beautiful mirrors (2). They are always impressed.”

Helpful Report

Posted 5 years ago

“I recently was involved in trying to find new counter stools as part of a kitchen re-model. As I soon learned, it almost certainly needs to be done on-line, and trying to find new chairs on line that you can feel comfortable committing to is no easy task. Abbey, the Dlaguna sales rep, made that entire experience as easy as possible. She was informative, accommodating and, just as importantly, responsive. We got the chairs, as promised, a couple of weeks ago, and they are just what we were looking for. I cannot rate Dlaguna any higher based on my experience with Abbey.”

Helpful Report

Posted 5 years ago

“There were significant shipping delays with my item, which is understandable. It does happen. However the customer service was not great. It was impossible to get a hold of someone, and when I did no one responded when they said they would. They would say will get back to you by the end of the day and wouldn’t. Even if you haven’t heard back from the manufacturer, it seems like you could respond and say we don’t know yet. Just not a great first experience.”

Helpful Report

Posted 5 years ago

Hi Sally, Thank you for letting us know know about this. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your interaction with our customer service team. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are looking into this issue and hope to resolve it promptly. Please reach me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 5 years ago

Hi Sally, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will use your feedback to make us better and to ensure this doesn’t happen again. If you would like to discuss the issue further, please don't hesitate to contact me directly. Best regards, Carolina Amuchastegui, COO carolina@dlaguna.com

Posted 5 years ago

“Thank you for helping me with my purchase of the beautiful recliner chairs.”

Helpful Report

Posted 5 years ago

We are here to help! Our Sales team is at the ready to assist you in finding your forever pieces here at DLaguna!

Posted 5 years ago

“great mirror very stylish”

Helpful Report

Posted 5 years ago

“extremely helpful”

Helpful Report

Posted 5 years ago

“Outstanding experience”

Helpful Report

Posted 5 years ago

“With the addition of the large mirror to our master bath my wife says "our bathroom is better than the one at the Grand Hyatt in Bangkok" so happy about the useful ambient light the mirror gives off.”

Helpful Report

Posted 5 years ago

What a great compliment for us, Michael, thank you! We're glad to hear that you and your wife are feeling a little extra luxurious these days and that the ambient lighting feature has been useful for you. Enjoy!

Posted 5 years ago

“Excellent. Love it!”

Helpful Report

Posted 5 years ago

“I love my mirror. It took a long time to receive but well worth it.”

Helpful Report

Posted 5 years ago

We are so lucky to have patient customers like you, Elnetha! Enjoy your mirror!

Posted 5 years ago

“Truly enjoy the uniqueness and aesthetics of my mirror. However I truly wish the lighting was a lot more brighter. Putting that aside, this mirror has adds a great uniqueness to my bathroom and have a good number of my guess asking, where did I get it.”

Helpful Report

Posted 5 years ago

Hi Finch, I am glad to hear that you are enjoying your mirror! The brightness on the mirror can be adjusted up and down by pressing and holding on the touch button that looks like a small sun. Feel free to give us a call if you need additional support!

Posted 5 years ago

“5 months no replacement 🤨”

Helpful Report

Posted 5 years ago

Hi Leslie, Thank you for letting us know about this issue. I apologize that your mirror arrived damaged, I know how frustrating that is. We have been out of stock of this product since mid-August, but please know that you are at the top of our list to receive a replacement as soon as they come in. It will be shipped to you expedited to hopefully make up for some of the lost time. Please reach me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 5 years ago

“Absolutely love the mirror! Only wish that the bright setting was a little brighter.”

Helpful Report

Posted 5 years ago

Hi Kathy, I'm happy to hear that you love your mirror! The brightness on the mirror can be adjusted up and down by pressing and holding on the touch button that looks like a small sun. Feel free to give us a call if you need additional support!

Posted 5 years ago

“D Laguna, easy to work with, shipped exactly what I wanted quickly, efficiently, at a great price”

Helpful Report

Posted 5 years ago

Thanks for being a loyal DLaguna customer, Joe! We're glad to be doing business with you!

Posted 5 years ago

“Amazing customer service best mirrors and much more”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review, Irina. We're glad to have such great clients!

Posted 5 years ago

“I love this company!”

Helpful Report

Posted 5 years ago

DLaguna is rated 4.5 based on 640 reviews