DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.51

4.5 Rating 687 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

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“Sorry, but I am disappointed with this speaker. For the price, the quality of sound isn’t great. It does look nice. The best part is the German guy voice that says “your device is connected”.”

Helpful Report

Posted 6 years ago

Hi there Robert, Thank you for your review. I am glad to hear that you like the look of the speaker, however I regret that you are disappointed in the quality of sound. We have passed your review onto the manufacturer to see how we can improve the product in the future. If there is anything we can do for you at this point, please don't hesitate to reach out to me directly. Kindly, Abbey King, Director of Sales abbey@dlaguna.com

Posted 5 years ago

“Was not the way as described in the description. The one corner was broken and unable to return it once I finally opened it. Customer service is horrible they dont respond when they say they will. I have been waiting a month for a call back about ordering a 2nd mirror.”

Helpful Report

Posted 6 years ago

Hi there! Thank you for providing feedback and letting us know about this issue. I have reviewed our internal system and we don't have any records regarding your request for a replacement. It is possible that you had contacted the manufacturer directly as opposed to our in-house customer service team, but regardless, I apologize for the lack of attention to this matter. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business and our partners. Please contact me directly by email or phone and I will personally see to it that we get this resolved for you as quickly as possible. Abbey King, Director of Sales abbey@dlaguna.com (949) 381-5333

Posted 6 years ago

“I use these lights on our property. Great doing business.”

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Posted 6 years ago

“BEWARE!!! if you order from this company, 15 day return policy!!! I ordered the grill light for my brother to give his wife for her birthday, the light is quite expensive for a grill light. I ordered over 19 days before her birthday, he gave it to her, and they left on a birthday trip, and by the time they got home, looked at the light and decided it was not what they wanted, and got the light to me to return, it was over 20 days since arrival. Little did I know there is a freaking 15 day return policy, with no exceptions, apparently, so I am so angry. I spent $30 to return it to the company and then found out they would not accept. Needless to say, I am angry!!!”

Helpful Report

Posted 6 years ago

Hi Leigh, I am so sorry to hear that your sister-in-law didn't like the grill light you purchased for her. As you'll find published on our website, we do have a rather strict Return Policy because we must adhere to the industry standards set by the manufacturers and brands that we represent. However, we value your feedback and are developing a way to help better inform our customers of our Return Policy so that they are able to make an informed decision at the time of purchase. If you have any additional questions regarding our Return Policy, please reach me personally via email or phone, and I would be happy to discuss the issue at your earliest convenience. Carolina Amuchastegui, COO carolina@dlaguna.com (949) 860-7629

Posted 6 years ago

“Good company to work with, calls returned and mirror was received weeks ahead of schedule.”

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Posted 6 years ago

“Original order placed 9/26/19 today 12/17/19order not complete. Customer Service Abbey King is excellent in trying to get the situation resolved. Almost there 1) received incorrect item—returned 2) received correct item damaged. Replaced some of damaged parts 3) door also damaged that was not initially noticed —-awaiting replacement door now going on 5 weeks. Been in contact with Abbey throughout. Should get new door at anytime. Medicine cabinet is installed with chipped door. Was NOT DLaguna’s fault that the items were broken in shipment. Packages were not handled properly by shipper. Would like to get that replacement door soon. Thank you”

Helpful Report

Posted 6 years ago

Hi there Daniel, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I will pass the positive feedback about your experience working with Abbey along to her, she will be glad to hear it. Regarding the number of mistakes and broken parts, I truthfully am mortified on behalf of all of us. We are taking action with our manufacturing partner to ensure that these miscommunications and damages do not continue to occur. Most importantly, I am working on getting the replacement door to you here as quickly as possible. I will follow up with you directly by email, but feel free to give me a call to discuss further (949) 860-7629. Carolina Amuchastegui, COO

Posted 6 years ago

“Awesome clock, a bit pricey, should come with free shipping”

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Posted 6 years ago

“This mirror is awesome! It was shipped quickly and came well packaged.”

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Posted 6 years ago

“We love the light especially on the inside. We did need to add overhead spots to get full coverage at the sink.”

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Posted 6 years ago

“Very helpful to work with, am pleased with my new Chandelier.”

Helpful Report

Posted 6 years ago

“This mirror was not packaged properly and it was in a box with no bubble wrap. As a result, it came in broken pieces.”

Helpful Report

Posted 6 years ago

Hi Mahyad, Thank you for letting us know about this issue. I apologize that your mirror arrived damaged, I know how frustrating that is. I will pass your feedback about the way the mirror was packaged on to our shipping department to avoid this problem in the future. A replacement will be shipped to you as soon as your claim has been processed and we will ensure that it is well packaged. Please feel free to contact me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 6 years ago

“We often show friends our beautiful mirrors (2). They are always impressed.”

Helpful Report

Posted 6 years ago

“I recently was involved in trying to find new counter stools as part of a kitchen re-model. As I soon learned, it almost certainly needs to be done on-line, and trying to find new chairs on line that you can feel comfortable committing to is no easy task. Abbey, the Dlaguna sales rep, made that entire experience as easy as possible. She was informative, accommodating and, just as importantly, responsive. We got the chairs, as promised, a couple of weeks ago, and they are just what we were looking for. I cannot rate Dlaguna any higher based on my experience with Abbey.”

Helpful Report

Posted 6 years ago

“There were significant shipping delays with my item, which is understandable. It does happen. However the customer service was not great. It was impossible to get a hold of someone, and when I did no one responded when they said they would. They would say will get back to you by the end of the day and wouldn’t. Even if you haven’t heard back from the manufacturer, it seems like you could respond and say we don’t know yet. Just not a great first experience.”

Helpful Report

Posted 6 years ago

Hi Sally, Thank you for letting us know know about this. We set a high standard for ourselves, and I'm so sorry to hear this was not met in your interaction with our customer service team. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. We are looking into this issue and hope to resolve it promptly. Please reach me personally via email or phone, and I would be happy to continue to discuss the issue at your earliest convenience. Carolina Amuchasetgui, COO carolina@dlaguna.com (949) 381-5333

Posted 6 years ago

Hi Sally, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We will use your feedback to make us better and to ensure this doesn’t happen again. If you would like to discuss the issue further, please don't hesitate to contact me directly. Best regards, Carolina Amuchastegui, COO carolina@dlaguna.com

Posted 5 years ago

“Thank you for helping me with my purchase of the beautiful recliner chairs.”

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Posted 6 years ago

We are here to help! Our Sales team is at the ready to assist you in finding your forever pieces here at DLaguna!

Posted 5 years ago

“great mirror very stylish”

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Posted 6 years ago

“extremely helpful”

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Posted 6 years ago

“Outstanding experience”

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Posted 6 years ago

“With the addition of the large mirror to our master bath my wife says "our bathroom is better than the one at the Grand Hyatt in Bangkok" so happy about the useful ambient light the mirror gives off.”

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Posted 6 years ago

What a great compliment for us, Michael, thank you! We're glad to hear that you and your wife are feeling a little extra luxurious these days and that the ambient lighting feature has been useful for you. Enjoy!

Posted 5 years ago

“Excellent. Love it!”

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Posted 6 years ago

DLaguna is rated 4.5 based on 687 reviews