DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Outstanding customer service”

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Posted 3 years ago

“Good quality and price affordable”

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Posted 3 years ago

“Very good service thank you!!”

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Posted 3 years ago

We are so happy to hear that, thank you very much. Have a great week.

Posted 3 years ago

“My order was a little complicated but Matt went above and beyond to get it sorted for me. Most grateful Matt and my new light fixture over my dining table looks awesome!”

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Posted 3 years ago

Thank you very much for the good vibes, and yes it really looks awesome.

Posted 3 years ago

“Super happy with my purchase”

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Posted 3 years ago

“These lights are the best, I'm thinking in purchasing more in the near future.”

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Posted 3 years ago

“Excellent service Very efficient Quick to respond to emails I had a request to cancel one of my orders One email and it was done Quick delivery”

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Posted 3 years ago

The next time you need something please contact me at sales@dlaguna.com I will get you a special discount on your order

Posted 3 years ago

“They are great!”

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Posted 3 years ago

“Quick delivery.”

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Posted 3 years ago

Thanks, Freddy for the good vibes. Happy Holidays

Posted 3 years ago

“A quality product that is as it was described. Worth every penny. Love it!”

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Posted 3 years ago

Thank you very much you were a great customer to work with. Happy Holidays

Posted 3 years ago

“I will write a review as soon as I figured out how to use them for repotting my house plants. The watering system is a bit complicated for establishing roots or the plant already having a root system.”

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Posted 3 years ago

Best of luck with that and we hope they really work for you, and the next time you make a purchase we will add a special extra discount.

Posted 3 years ago

“Great customer service at this company. I would highly recommend them.”

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Posted 3 years ago

Thank you for the good vibes, if you have any need for a new purchase with us, please contact me at Sales@dlaguna.com so we can give you an extra discount on your purchase.

Posted 3 years ago

“Great to work with this company, there customer service is very attentive”

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Posted 3 years ago

“We are super happy with the mirror that we got!”

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Posted 3 years ago

“Outstanding customer service”

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Posted 3 years ago

Hey, it is always a pleasure to work with you Sr.

Posted 3 years ago

“we have not received the mirror as yet. Customer service was contacted last week and they were going to tell us monday when delivery was. maybe you could check on the delivery date for us and then we can review at that time.”

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Posted 3 years ago

“Very pleased with ordering a backlit bathroom mirror from the DLaguna website. Even more pleased with Customer Service when I had to make a last minute change to the order just before it left their warehouse. I was very disappointed when the mirror arrived damaged by UPS during shipment, but getting a new mirror shipped to us was easy and painless thanks to Matt in Customer Service.”

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Posted 3 years ago

Hi Daniel Thank you for the good vibes, it was great working with you, and the next time if you ever decide to purchase with us again I promise to give you a nice discount.

Posted 3 years ago

“Poor customer service. Matt is the worst customer service person. Matt promised to deliver the product in 5 days but never delivered. Canceled the order before delivery but still delivered it to my house 4 weeks later. Hassle to return the product. Will not recommend to others.”

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Posted 3 years ago

“Item I purchased wasn’t clearly described on site and when I received it, I realized the flaws in mechanism. In order to return it, I’d have to pay for shipping and a 25% restock fee. Never ordering here again!”

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Posted 3 years ago

“I purchased incorrect in-ground lights, which was my fault. I cannot comment on the quality of the lights. There is a 30% 'restocking' fee that has to be approved by the supplier to this company, which took a few days. The lights had to be unopened, which, fortunately, they were. Also, there is no return shipping. The lights are heavy, so shipping with insurance was over $100. I was out $400 on a $1200 purchase. Caveat emptor!”

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Posted 3 years ago

Hi Sheryl We are very sorry, our return policy is pretty clear on our page, look if you are ever interested in making a purchase again on our page we will give you the biggest discount possible, but please remove the negative review

Posted 3 years ago

DLaguna is rated 4.5 based on 635 reviews