DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“So the ball just falls onto the light? What about a flag? this is not what i expected! NOT HAPPY!!”

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Posted 3 years ago

Hi Kevin Not really sure what problem you had, maybe we can give you a hand? please write to us a sales@dlaguna.com, maybe we can make a claim with the manufacturer

Posted 3 years ago

“Great experience! Knowledgeable and very professional: thank you!”

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Posted 3 years ago

“Fantastic customer service. Since my order was delayed due to being out of stock I called customer service and the gentleman that I spoke to was honest. I decided to wait on the order and I got a small discount on the merchandise. I was impressed on how quickly the discount was placed on my payment. Great customer service”

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Posted 3 years ago

“Tks Matt for all your great help and patience . The lights look great”

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Posted 3 years ago

“The pathway lights are perfect...only needed every 10'...really like the adjustable light angle...and very very fast mailing from the west coast to the midwest”

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Posted 3 years ago

“Stunning. Price tag is tough but this is a show stopper - this medicine cabinet is beautiful. It is THE focal point of my bathroom redesign. Everyone that sees it loves it ~ you may see more orders! Well worth every penny!”

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Posted 3 years ago

Thank you so much for your kind words, Jillaine. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Posted 3 years ago

“We ordered a large light fixture. We received the light fixture badly damaged and to add insult to injury it was the wrong fixture. We had to ship it back. Matt with Sales team refused to give us credit. He wants to repair the light--unacceptable when you are paying almost 3k for a light. Even though he knows it is the wrong fixture, he will not go ahead and ship the correct one. I do not recommend DLaguna.”

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Posted 3 years ago

“Excellent customer service, Matt in sales has been consistently keeping me updated about the back ordered item in my order.”

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Posted 3 years ago

I'm super happy you liked your shelves! and thank you for your patience.

Posted 3 years ago

“Amazing led mirror. We love it”

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Posted 3 years ago

“My 7 foot bathroom mirror is gorgeous. It’s far exceeded my expectations and I would have no hesitation in recommending this particular mirror to anyone who wants to add some pizzazz to their bed bathroom.”

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Posted 3 years ago

“Service was very helpful till I received the light. Impossible to get bulb in. Felt like it was cracking if I pushed any further. Sent email. Never had a response. Had an electrician doing work at my house, he tried and could not insert. Said if pushed any harder bulb is cracking. Told him to try and it cracked. Unless I get a response will tell credit card company will not pay. thanks”

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Posted 3 years ago

“I ordered a beautiful towel warmer. It took some time to make it right since it was the wrong finish. I notified the company and they apparently sent out a beautiful mirror instead. I contacted them again and they made it right, quickly shipped me the correct warmer and also the necessary return shipping labels so Fed Ex could ship both incorrect items back to the manufacturer. All in all, they were very helpful and responded very quickly to correct the mistakes.”

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Posted 3 years ago

“I asked you guys to cancel my order because it took you guys over a month to ship my order. Though you confirmed that you would cancel the order you didn't and allowed the order to finally fulfill - weeks later. How can loyal customers trust your brand with such bad business practices?”

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Posted 3 years ago

“High quality lights and delivered faster than advertised.”

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Posted 3 years ago

“Thanks for fast delivery.”

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Posted 3 years ago

“Love the item but it shipped later than the website stated”

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Posted 3 years ago

“Vary pleased with the item. Excellent service!!”

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Posted 3 years ago

“Love this product and thank you for the discount coupon, it is why I decided to buy from you. Shipping was great it was so fast , I have no complaints. Thank You again, I will be a return customer😃”

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Posted 3 years ago

“Great source. Easy process and smooth delivery.”

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Posted 3 years ago

“Mirror is beautiful and luxurious. Arrived quickly and packed very well. Easy to operate too!”

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Posted 3 years ago

DLaguna is rated 4.5 based on 635 reviews