DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i did not receive the one light. Only the two (2) well lights, please let me know before i call my credit card. i am assuming that the one (1) wall wash light is on back order. Steven J. Kapetanos 646-637-4645”

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Posted 3 years ago

Hi Steve We sent you an email about this on the 18th of October about this, that the well lights were on back order, you never made a claim with us over this we can partial cancel the order for the backed items with no problem. Please remove the negative review if you would be so kind

Posted 3 years ago

“Product packed poorly. Box arrived falling apart, no way to know if parts where missing. Product is very heavy need better packaging.”

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Posted 3 years ago

Hi Look we are very sorry for what happened but your beef is with the shipping company not with us, if you item is damaged or incomplete in anyway please let us know we will take the claim and fix your problem

Posted 3 years ago

“The mirror looks very nice but is very pricy.”

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Posted 3 years ago

“When installed it was the picture I had envisioned. Then the light Turned on perfect balance Thanks for taking the time To do it right even the crate Was professional not the norm in today’s world”

DLaguna 4 star review on 16th October 2021

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Posted 3 years ago

We are thrilled that you liked the mirror and it looks killer in your bathroom.

Posted 3 years ago

“Although the shipment was delayed due to uncontrollable reasons, the quality of the product is excellent.”

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Posted 3 years ago

“I think our order got waylaid and communication dropped for a time but all worked out well.”

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Posted 3 years ago

“Liked fixture as well as service”

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Posted 3 years ago

We are really happy you like the item you purchased, and thank you very much for the positive review this really helps you are the best.

Posted 3 years ago

“I was very happy with the excellent service I received from DLaguna. The customer service rep Matt is fantastic. There was a small problem with delivery , he responded right away solved the problem and did so in a very friendly helpful way. I received the item and am very happy. I would order from them again for sure.”

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Posted 3 years ago

Hi Patricia It really make my day to hear, thank you very much for the positive vides. I hope you have a great rest of your week

Posted 3 years ago

“I was very pleased with ordering from DLaguna. I had a small issue with delivery and Matt, the customer service rep, was very helpful and extremely pleasant to help with the problem. He resolved it and the item arrived and is perfect! I would definitely order from them again. Excellent customer service!”

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Posted 3 years ago

“Ordered item was shipped with 2 months delay. When delivered on heavy rain day, no notification was sent, delivery person never even ring the bell. Item was soaked through. Dlaguna referred us to manufacturer. Were not involved in solving an issue”

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Posted 3 years ago

Hi Igor look it is not in our power how Federal Express delivers its packages, and yes you were notified that the item was going to be shipped and we did help you to make sure your item were funtional and good condition and we have the correspondence to back this up. This really hurts our company we people make on founded negative reviews.

Posted 3 years ago

“We noticed the fixture would not work for our BBQ and you wanted us to pay for the return and a restocking fee. The item is under 50.00 and instead of providing good customer service we are now never making a purchase with your company again!.”

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Posted 3 years ago

Hi Jennifer You should have read what is our policy for returning items, it is a shame that things turned out the way they did.

Posted 3 years ago

“Wanted to exchange for a bigger planter but the manufacturer refused.”

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Posted 3 years ago

“I would love to review this product BUT I have not received it yet. Still waiting patiently.”

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Posted 3 years ago

Hi I will send you the tracking number of your to your email, I checked with UPS and they tell me that it was delivered, if this is the case would you be so kind in removing this bad review?

Posted 3 years ago

“Shipping was fast and packaged very good. Very nice product! Thank you!”

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Posted 3 years ago

“Although I can't rate the item I purchased because we have not yet installed it, I can say that it arrived perfectly packed and in seemingly excellent condition. The communication was excellent, and I was aware of the status of my order at all times. Great experience.”

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Posted 3 years ago

“Customer Service is really poor, no proactive communication on shipment delay . When I call in and ask for updates, same excuse every time and loose shipment updates without asking for order number for two months. There are lots room for improvements.”

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Posted 3 years ago

Hi Shao we are very sorry about the delay of your order, it was part of the shipping crisis that hit the manufacturer but we did keep you posted and had given you a heads up when the item was ready to ship, we did the best we could in a complicated situation. Have a great week

Posted 3 years ago

“Thank by the prompt delivery”

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Posted 3 years ago

“Stool came just as pictured, well-packed and just what I wanted.”

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Posted 3 years ago

“Very quick and immediate shipping. Would definitely buy from again. Thank you!”

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Posted 3 years ago

“We still haven’t received the shipment or received updates after I was given a tracking number. Matt in sales says there was a problem at the warehouse and that it would be shipped out 2 weeks ago but I still don’t have a tracking. Haven’t heard back the last 2 times I’ve asked. Please HELP as my project has a sensitive time line.”

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Posted 3 years ago

DLaguna is rated 4.5 based on 635 reviews