DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.51

4.5 Rating 686 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

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“A quality product that is as it was described. Worth every penny. Love it!”

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Posted 3 years ago

Thank you very much you were a great customer to work with. Happy Holidays

Posted 3 years ago

“I will write a review as soon as I figured out how to use them for repotting my house plants. The watering system is a bit complicated for establishing roots or the plant already having a root system.”

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Posted 4 years ago

Best of luck with that and we hope they really work for you, and the next time you make a purchase we will add a special extra discount.

Posted 4 years ago

“Great customer service at this company. I would highly recommend them.”

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Posted 4 years ago

Thank you for the good vibes, if you have any need for a new purchase with us, please contact me at Sales@dlaguna.com so we can give you an extra discount on your purchase.

Posted 4 years ago

“Great to work with this company, there customer service is very attentive”

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Posted 4 years ago

“We are super happy with the mirror that we got!”

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Posted 4 years ago

“Outstanding customer service”

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Posted 4 years ago

Hey, it is always a pleasure to work with you Sr.

Posted 4 years ago

“we have not received the mirror as yet. Customer service was contacted last week and they were going to tell us monday when delivery was. maybe you could check on the delivery date for us and then we can review at that time.”

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Posted 4 years ago

“Very pleased with ordering a backlit bathroom mirror from the DLaguna website. Even more pleased with Customer Service when I had to make a last minute change to the order just before it left their warehouse. I was very disappointed when the mirror arrived damaged by UPS during shipment, but getting a new mirror shipped to us was easy and painless thanks to Matt in Customer Service.”

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Posted 4 years ago

Hi Daniel Thank you for the good vibes, it was great working with you, and the next time if you ever decide to purchase with us again I promise to give you a nice discount.

Posted 4 years ago

“Poor customer service. Matt is the worst customer service person. Matt promised to deliver the product in 5 days but never delivered. Canceled the order before delivery but still delivered it to my house 4 weeks later. Hassle to return the product. Will not recommend to others.”

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Posted 4 years ago

“Item I purchased wasn’t clearly described on site and when I received it, I realized the flaws in mechanism. In order to return it, I’d have to pay for shipping and a 25% restock fee. Never ordering here again!”

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Posted 4 years ago

“I purchased incorrect in-ground lights, which was my fault. I cannot comment on the quality of the lights. There is a 30% 'restocking' fee that has to be approved by the supplier to this company, which took a few days. The lights had to be unopened, which, fortunately, they were. Also, there is no return shipping. The lights are heavy, so shipping with insurance was over $100. I was out $400 on a $1200 purchase. Caveat emptor!”

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Posted 4 years ago

Hi Sheryl We are very sorry, our return policy is pretty clear on our page, look if you are ever interested in making a purchase again on our page we will give you the biggest discount possible, but please remove the negative review

Posted 4 years ago

“i did not receive the one light. Only the two (2) well lights, please let me know before i call my credit card. i am assuming that the one (1) wall wash light is on back order. Steven J. Kapetanos 646-637-4645”

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Posted 4 years ago

Hi Steve We sent you an email about this on the 18th of October about this, that the well lights were on back order, you never made a claim with us over this we can partial cancel the order for the backed items with no problem. Please remove the negative review if you would be so kind

Posted 4 years ago

“Product packed poorly. Box arrived falling apart, no way to know if parts where missing. Product is very heavy need better packaging.”

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Posted 4 years ago

Hi Look we are very sorry for what happened but your beef is with the shipping company not with us, if you item is damaged or incomplete in anyway please let us know we will take the claim and fix your problem

Posted 4 years ago

“The mirror looks very nice but is very pricy.”

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Posted 4 years ago

“When installed it was the picture I had envisioned. Then the light Turned on perfect balance Thanks for taking the time To do it right even the crate Was professional not the norm in today’s world”

DLaguna 4 star review on 16th October 2021

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Posted 4 years ago

We are thrilled that you liked the mirror and it looks killer in your bathroom.

Posted 4 years ago

“Although the shipment was delayed due to uncontrollable reasons, the quality of the product is excellent.”

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Posted 4 years ago

“I think our order got waylaid and communication dropped for a time but all worked out well.”

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Posted 4 years ago

“Liked fixture as well as service”

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Posted 4 years ago

We are really happy you like the item you purchased, and thank you very much for the positive review this really helps you are the best.

Posted 4 years ago

“I was very happy with the excellent service I received from DLaguna. The customer service rep Matt is fantastic. There was a small problem with delivery , he responded right away solved the problem and did so in a very friendly helpful way. I received the item and am very happy. I would order from them again for sure.”

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Posted 4 years ago

Hi Patricia It really make my day to hear, thank you very much for the positive vides. I hope you have a great rest of your week

Posted 4 years ago

“I was very pleased with ordering from DLaguna. I had a small issue with delivery and Matt, the customer service rep, was very helpful and extremely pleasant to help with the problem. He resolved it and the item arrived and is perfect! I would definitely order from them again. Excellent customer service!”

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Posted 4 years ago

DLaguna is rated 4.5 based on 686 reviews