DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.48

4.5 Rating 635 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 635 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received the mirror I ordered in 12/2/2020. I have called and talked to them 2 times and have been told that it was taken to the shipment area for UPS. UPS said that the shipping label was created by DLaguna but they have not received the package. I have a contractor waiting in the mirror. Not sure what to do next. I want to say the company is good but I don’t have any evidence currently to support that.”

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Posted 4 years ago

“Perfect”

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Posted 4 years ago

“Perfect choice.”

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Posted 4 years ago

“Can’t review still eating for delivery which is taking longer than expected”

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Posted 4 years ago

“Lights arrived promptly even prior to Christmas. Were easy to install and all hardware necessary was included - except bulbs. Bulbs, either Halogen or LED needed to be purchased separately.”

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Posted 4 years ago

“Our mirror has not shipped yet although it was ordered several weeks ago. We would appreciate an update on the situation.”

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Posted 4 years ago

“I greatly appreciate the enthusiasm and professionalism of the sales team. They've been extremely helpful with product information and selections. DLaguna has exceptional vendors and offer the lowest prices of any sites I have researched.”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Its been terrible I have not received my ordered item and its been almost a month I called customer service and they said they would check so far no word Order no 000008916”

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Posted 4 years ago

“It’s a beautiful mirror.”

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Posted 4 years ago

“My lights are exactly as described. Excellent quality. Shipping was quick especially during the holiday season.”

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Posted 4 years ago

“The BBQ deck light I purchased was perfect. Your website made it easy for me to understand the item specifications so that I could be prepared to install the light. I received it within a couple of days after I placed my order, installation was quick and easy. I have light by my BBQ once again. Thank you!”

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Posted 4 years ago

“My mirror was installed and clock never worked. Spoke with representative at Dlaguna to advise of the issue and was given the representative Jimmy from Aquadom number to contact. That was back on August 27th and I still have no resolution. I have emailed back and forth but I still have a clock that does not work. I was told today (after me reaching out again) that they would be sending out a new clock. How am I supposed to install a new clock? I asked this to representative and this is what I got in response: You will need to; 1. Disconnect the mirror from power 2. Remove the backplate of the mirror 3. Slide the old clock out/slide the new one in (unit has special brackets) 4. Put the backpannel back 5. Establish an electiclal connection to the unit I already paid to have someone mount the mirror and hard wire it. Very disappointed with the mirror and the service for something I spent good money on. I paid almost $500 for a mirror that came faulty and the only solution I am getting is to put more money into it by "replacing" the clock myself. Purchase with caution. Not a happy customer.”

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Posted 4 years ago

“Trying to process a return as the light will not work in my application. We can not get a call back after many attempts.”

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Posted 4 years ago

“Very pleased with the STEP lights, terrific value for the $$.”

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Posted 4 years ago

“People at Laguna were super helpful”

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Posted 4 years ago

“Its made so sturdy that putting the handles on, my handy man slipped and made a scratch. Thankfully on the inside. The sink is beautiful, this is good quality not like Home Depot or Lowes kind of things.”

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Posted 4 years ago

“Great product. Nice people to deal with.”

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Posted 4 years ago

“In the future, when I am in need of a unique lighting fixture or a Halogen / LED bulb, I will always visit the DLaguna.com website to make such a purchase.”

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Posted 4 years ago

“Very satisfied with the reclyner”

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Posted 4 years ago

DLaguna is rated 4.5 based on 635 reviews