DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.51

4.5 Rating 686 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a lot of bad luck with this order. UPS lost the first package, so Dlaguna sent a new one, and then it arrived broken up in pieces.... I worked everything out with their sales manager Toby. He was great at solving the issue and making up for all UPS's mistakes. I got a free mirror + a 30% discount on my next purchase. Thank you, Toby!”

Helpful Report

Posted 4 years ago

“Unfortunately it came damaged and never worked and we had to rewire it ourselves”

Helpful Report

Posted 4 years ago

“t took over a month the receive the light, The customer service of DLaguna was very good in advise me about the shipment, but she, was unable to receive a lot of info from the manufacture.”

Helpful Report

Posted 4 years ago

“Thank you so much! Wonderful company! Great customer service! Absolutely love my product! Thank you thank you thank you! Would highly recommend”

Helpful Report

Posted 4 years ago

“Heavy duty beautiful”

Helpful Report

Posted 4 years ago

“amazing! great company to work with, customer service was exceptional”

Helpful Report

Posted 4 years ago

“I ordered these lights on 2 different occasions. Both times the packaging was horrible. The lights were bouncing around in box without protection and the first shipment had a hole in the UPS box. Luckily nothing fell out during shipping. I think better packaging could be used.”

Helpful Report

Posted 4 years ago

“I ordered a mirror from them back in December 7th. The estimated delivery was December 12th. Past December 12th I called to find out what happened to my order. It hadn't shipped yet because they weren't in possession of it. They said it would come in the next shipment and should ship out around Christmas. Chrstimas comes and still no tracking number. They blamed shipping delays and UPS. Yes there were delays with many companies, but they still delivered! My order didn't ship until January 18th. A month late the order is finally shipping. My mirror arrived completely destroyed. I read the reviews of the shipping company they used and this was a common problem. Getting close to 2 months into order and now I only had a broken mirror to show for it. We asked how quickly they could get a replacement and they could not give us an estimated date. They only said they would get new mirrors in 1 week and it would take 'more than 5 days' to get to me. During this entire process, they never informed me of any problems or delays. My husband and I had to keep calling everytime they missed delivery. They have no call waiting and seem to have very few people working for them because you're often talking to the same person. They also wouldn't always be available during the customer service hours stated and frequently didn't pick up even when called. I would suggest spending your money elsewhere. Ordered another mirror from somewhere else and got a tracking number next business day. Clearly DLaguna has huge issues with logistics and not someone you want to order from when you have timelines and major rennovations happening.”

Helpful Report

Posted 4 years ago

We are very sorry for what happened logistically during the pandemic has been very complicated, the shipping company is the one responsible for this mess, but we did our best trying to fix the situation and answer every one of your questions.

Posted 4 years ago

“Worst customer service i had to go directly to the manufacturer where he said he has nothing but problems with you. Rose was useless. After going to another distributor per the manufacturer i was finally able to get what i need to get my bbq light working. You people are the worst.”

Helpful Report

Posted 4 years ago

“Ordered Dec 14, 2020 & our cc was charged. Received tracking number Dec 15, 2020. It is now Jan 22, 2021 & we have no mirror & just get the run around from everyone at DLaguna. HORRIFIC customer service from Matt, Rose & Toby who say they are handling this & will call us back. Still no call back and no mirror!”

Helpful Report

Posted 4 years ago

“Great customer service”

Helpful Report

Posted 4 years ago

“I still have not received the mirror I ordered in 12/2/2020. I have called and talked to them 2 times and have been told that it was taken to the shipment area for UPS. UPS said that the shipping label was created by DLaguna but they have not received the package. I have a contractor waiting in the mirror. Not sure what to do next. I want to say the company is good but I don’t have any evidence currently to support that.”

Helpful Report

Posted 4 years ago

“Perfect”

Helpful Report

Posted 4 years ago

“Perfect choice.”

Helpful Report

Posted 4 years ago

“Can’t review still eating for delivery which is taking longer than expected”

Helpful Report

Posted 4 years ago

“Lights arrived promptly even prior to Christmas. Were easy to install and all hardware necessary was included - except bulbs. Bulbs, either Halogen or LED needed to be purchased separately.”

Helpful Report

Posted 4 years ago

“Our mirror has not shipped yet although it was ordered several weeks ago. We would appreciate an update on the situation.”

Helpful Report

Posted 4 years ago

“I greatly appreciate the enthusiasm and professionalism of the sales team. They've been extremely helpful with product information and selections. DLaguna has exceptional vendors and offer the lowest prices of any sites I have researched.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

Posted 4 years ago

“Its been terrible I have not received my ordered item and its been almost a month I called customer service and they said they would check so far no word Order no 000008916”

Helpful Report

Posted 4 years ago

DLaguna is rated 4.5 based on 686 reviews