DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.49

4.5 Rating 640 Reviews

87 %

of reviewers recommend DLaguna

4.5

Based on 640 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

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“Shipping for our product took longer than expected. With that being said, once we were able to get things squared away and figured out the company kept me updated.”

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Posted 4 years ago

“DLaguna's website is easy to use and customer service was responsive and concise when we made a mistake creating our account. No problems!”

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Posted 4 years ago

“Took a very long time to get respond that item was out of stock. Called couple times said it was in its way. Felt very mislead. Very disappointed. Wouldn’t purchase anything again.”

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Posted 4 years ago

“Beautiful and excellent quality!!!!!”

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Posted 4 years ago

“Great product”

DLaguna 5 star review on 7th November 2020

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Posted 4 years ago

“Thanks to Dlaguna team”

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Posted 4 years ago

“My only complaint is I ordered 30 lights and received 29.”

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Posted 4 years ago

“Quick to respond to emails. Wish they offered a military discount ; )”

DLaguna 5 star review on 5th November 2020

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Posted 4 years ago

“Our purchase was exactly as expected. The delivery process took approximately 4 weeks which was a little longer than expected but when it arrived it was packaged very well. The mirror itself was very easy to install. It looks great and provides a lot of light. Only 4 stars because we had to inquire twice about status of order. Would purchase again through DLaguna.”

DLaguna 4 star review on 1st November 2020

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Posted 4 years ago

“The website indicated shipping within 1 or 2 days, that was a reason I ordered this item. 1 week later I called customer service, they said that they were still waiting to receive the item and said they would ship it to me by Wednesday. Still did not see anything. Called customer service back on Saturday, they said same thing. I ended up waiting for 3 weeks before it shipped out. They know that they can't shipitwithin1 or 2 days, but they still do not changes their website. If I know this, I wouldn't waste my time.”

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Posted 4 years ago

“The mirror is beautiful but I had to plead and threaten to get the company to deliver it. I got a different excuse every time I called. Then they said it had shipped when it had not. I would not do business with them again.”

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Posted 4 years ago

“Great customer service by Abbey, perfect response from Houe, thank you.”

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Posted 4 years ago

“Competitive pricing, and over the top customer service has been most impressive. Abbey is one heck of a trouble shooter who goes above and beyond to make customer feel appreciated and looked after. Kudos to DLaguna!”

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Posted 4 years ago

“Good quality and service”

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Posted 4 years ago

“I got my order quick and the items are better than expected. They are so beautiful and fit my decor perfectly. I will definitely order from here again! Thank you.”

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Posted 4 years ago

“Absolutely love the mirror even though I have to rewire the area for it to fit. Wish the website had stated it needs to hardwire. All in love love the mirror.”

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Posted 4 years ago

“Not so hot. Threads on screw wouldn’t close. And no bulb included as stated on box”

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Posted 4 years ago

“I ordered my mirror July 17. Was charged the $2300 immediately and I still don’t have the mirror. It’s October 15.”

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Posted 4 years ago

“Mirror is beautiful. Shipped in a timely fashion even during COVID. My only complaint is the dimensions online didn’t match what actually came. Online they were 60x28 inches. Actual dimensions is 60x32 inches. Not a big deal. Just glad I waited to make wall adjustments until it arrived.”

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Posted 4 years ago

“Very nice product. Ordering was easy but seen to take over a week to process. I believe from order day to delivery was two weeks.”

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Posted 4 years ago

DLaguna is rated 4.5 based on 640 reviews