DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.53

4.5 Rating 720 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 720 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered these lights on 2 different occasions. Both times the packaging was horrible. The lights were bouncing around in box without protection and the first shipment had a hole in the UPS box. Luckily nothing fell out during shipping. I think better packaging could be used.”

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Posted 5 years ago

“I ordered a mirror from them back in December 7th. The estimated delivery was December 12th. Past December 12th I called to find out what happened to my order. It hadn't shipped yet because they weren't in possession of it. They said it would come in the next shipment and should ship out around Christmas. Chrstimas comes and still no tracking number. They blamed shipping delays and UPS. Yes there were delays with many companies, but they still delivered! My order didn't ship until January 18th. A month late the order is finally shipping. My mirror arrived completely destroyed. I read the reviews of the shipping company they used and this was a common problem. Getting close to 2 months into order and now I only had a broken mirror to show for it. We asked how quickly they could get a replacement and they could not give us an estimated date. They only said they would get new mirrors in 1 week and it would take 'more than 5 days' to get to me. During this entire process, they never informed me of any problems or delays. My husband and I had to keep calling everytime they missed delivery. They have no call waiting and seem to have very few people working for them because you're often talking to the same person. They also wouldn't always be available during the customer service hours stated and frequently didn't pick up even when called. I would suggest spending your money elsewhere. Ordered another mirror from somewhere else and got a tracking number next business day. Clearly DLaguna has huge issues with logistics and not someone you want to order from when you have timelines and major rennovations happening.”

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Posted 5 years ago

We are very sorry for what happened logistically during the pandemic has been very complicated, the shipping company is the one responsible for this mess, but we did our best trying to fix the situation and answer every one of your questions.

Posted 5 years ago

“Worst customer service i had to go directly to the manufacturer where he said he has nothing but problems with you. Rose was useless. After going to another distributor per the manufacturer i was finally able to get what i need to get my bbq light working. You people are the worst.”

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Posted 5 years ago

“Ordered Dec 14, 2020 & our cc was charged. Received tracking number Dec 15, 2020. It is now Jan 22, 2021 & we have no mirror & just get the run around from everyone at DLaguna. HORRIFIC customer service from Matt, Rose & Toby who say they are handling this & will call us back. Still no call back and no mirror!”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“I still have not received the mirror I ordered in 12/2/2020. I have called and talked to them 2 times and have been told that it was taken to the shipment area for UPS. UPS said that the shipping label was created by DLaguna but they have not received the package. I have a contractor waiting in the mirror. Not sure what to do next. I want to say the company is good but I don’t have any evidence currently to support that.”

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Posted 5 years ago

“Perfect”

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Posted 5 years ago

“Perfect choice.”

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Posted 5 years ago

“Can’t review still eating for delivery which is taking longer than expected”

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Posted 5 years ago

“Lights arrived promptly even prior to Christmas. Were easy to install and all hardware necessary was included - except bulbs. Bulbs, either Halogen or LED needed to be purchased separately.”

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Posted 5 years ago

“Our mirror has not shipped yet although it was ordered several weeks ago. We would appreciate an update on the situation.”

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Posted 5 years ago

“I greatly appreciate the enthusiasm and professionalism of the sales team. They've been extremely helpful with product information and selections. DLaguna has exceptional vendors and offer the lowest prices of any sites I have researched.”

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Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Its been terrible I have not received my ordered item and its been almost a month I called customer service and they said they would check so far no word Order no 000008916”

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Posted 5 years ago

“It’s a beautiful mirror.”

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Posted 5 years ago

“My lights are exactly as described. Excellent quality. Shipping was quick especially during the holiday season.”

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Posted 5 years ago

“The BBQ deck light I purchased was perfect. Your website made it easy for me to understand the item specifications so that I could be prepared to install the light. I received it within a couple of days after I placed my order, installation was quick and easy. I have light by my BBQ once again. Thank you!”

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Posted 5 years ago

“My mirror was installed and clock never worked. Spoke with representative at Dlaguna to advise of the issue and was given the representative Jimmy from Aquadom number to contact. That was back on August 27th and I still have no resolution. I have emailed back and forth but I still have a clock that does not work. I was told today (after me reaching out again) that they would be sending out a new clock. How am I supposed to install a new clock? I asked this to representative and this is what I got in response: You will need to; 1. Disconnect the mirror from power 2. Remove the backplate of the mirror 3. Slide the old clock out/slide the new one in (unit has special brackets) 4. Put the backpannel back 5. Establish an electiclal connection to the unit I already paid to have someone mount the mirror and hard wire it. Very disappointed with the mirror and the service for something I spent good money on. I paid almost $500 for a mirror that came faulty and the only solution I am getting is to put more money into it by "replacing" the clock myself. Purchase with caution. Not a happy customer.”

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Posted 5 years ago

“Trying to process a return as the light will not work in my application. We can not get a call back after many attempts.”

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Posted 5 years ago

“Very pleased with the STEP lights, terrific value for the $$.”

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Posted 5 years ago

DLaguna is rated 4.5 based on 720 reviews