DLaguna Reviews

Name: DLaguna
Address: 28202 Cabot Road, Suite 300, Laguna Niguel
Rating: 4.51

4.5 Rating 686 Reviews

88 %

of reviewers recommend DLaguna

4.5

Based on 686 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

DLaguna 5 star review on 17th September 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered item was shipped with 2 months delay. When delivered on heavy rain day, no notification was sent, delivery person never even ring the bell. Item was soaked through. Dlaguna referred us to manufacturer. Were not involved in solving an issue”

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Posted 4 years ago

Hi Igor look it is not in our power how Federal Express delivers its packages, and yes you were notified that the item was going to be shipped and we did help you to make sure your item were funtional and good condition and we have the correspondence to back this up. This really hurts our company we people make on founded negative reviews.

Posted 4 years ago

“We noticed the fixture would not work for our BBQ and you wanted us to pay for the return and a restocking fee. The item is under 50.00 and instead of providing good customer service we are now never making a purchase with your company again!.”

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Posted 4 years ago

Hi Jennifer You should have read what is our policy for returning items, it is a shame that things turned out the way they did.

Posted 4 years ago

“Wanted to exchange for a bigger planter but the manufacturer refused.”

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Posted 4 years ago

“I would love to review this product BUT I have not received it yet. Still waiting patiently.”

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Posted 4 years ago

Hi I will send you the tracking number of your to your email, I checked with UPS and they tell me that it was delivered, if this is the case would you be so kind in removing this bad review?

Posted 4 years ago

“Shipping was fast and packaged very good. Very nice product! Thank you!”

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Posted 4 years ago

“Although I can't rate the item I purchased because we have not yet installed it, I can say that it arrived perfectly packed and in seemingly excellent condition. The communication was excellent, and I was aware of the status of my order at all times. Great experience.”

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Posted 4 years ago

“Customer Service is really poor, no proactive communication on shipment delay . When I call in and ask for updates, same excuse every time and loose shipment updates without asking for order number for two months. There are lots room for improvements.”

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Posted 4 years ago

Hi Shao we are very sorry about the delay of your order, it was part of the shipping crisis that hit the manufacturer but we did keep you posted and had given you a heads up when the item was ready to ship, we did the best we could in a complicated situation. Have a great week

Posted 4 years ago

“Thank by the prompt delivery”

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Posted 4 years ago

“Stool came just as pictured, well-packed and just what I wanted.”

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Posted 4 years ago

“Very quick and immediate shipping. Would definitely buy from again. Thank you!”

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Posted 4 years ago

“We still haven’t received the shipment or received updates after I was given a tracking number. Matt in sales says there was a problem at the warehouse and that it would be shipped out 2 weeks ago but I still don’t have a tracking. Haven’t heard back the last 2 times I’ve asked. Please HELP as my project has a sensitive time line.”

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Posted 4 years ago

“So the ball just falls onto the light? What about a flag? this is not what i expected! NOT HAPPY!!”

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Posted 4 years ago

Hi Kevin Not really sure what problem you had, maybe we can give you a hand? please write to us a sales@dlaguna.com, maybe we can make a claim with the manufacturer

Posted 4 years ago

“Great experience! Knowledgeable and very professional: thank you!”

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Posted 4 years ago

“Fantastic customer service. Since my order was delayed due to being out of stock I called customer service and the gentleman that I spoke to was honest. I decided to wait on the order and I got a small discount on the merchandise. I was impressed on how quickly the discount was placed on my payment. Great customer service”

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Posted 4 years ago

“Tks Matt for all your great help and patience . The lights look great”

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Posted 4 years ago

“The pathway lights are perfect...only needed every 10'...really like the adjustable light angle...and very very fast mailing from the west coast to the midwest”

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Posted 4 years ago

“Stunning. Price tag is tough but this is a show stopper - this medicine cabinet is beautiful. It is THE focal point of my bathroom redesign. Everyone that sees it loves it ~ you may see more orders! Well worth every penny!”

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Posted 4 years ago

Thank you so much for your kind words, Jillaine. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!

Posted 4 years ago

“We ordered a large light fixture. We received the light fixture badly damaged and to add insult to injury it was the wrong fixture. We had to ship it back. Matt with Sales team refused to give us credit. He wants to repair the light--unacceptable when you are paying almost 3k for a light. Even though he knows it is the wrong fixture, he will not go ahead and ship the correct one. I do not recommend DLaguna.”

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Posted 4 years ago

“Excellent customer service, Matt in sales has been consistently keeping me updated about the back ordered item in my order.”

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Posted 4 years ago

I'm super happy you liked your shelves! and thank you for your patience.

Posted 4 years ago

“Amazing led mirror. We love it”

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Posted 4 years ago

DLaguna is rated 4.5 based on 686 reviews