Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,839 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,839 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great shoes, great delivery too.”

Helpful Report

Posted 11 years ago

“I was happy with the items ultimately and like the stock. I shop in Rojo often in Radlett. However, it was a shame to have been sent the wrong item and then a pain to have to get to a post office to send it back, especially when Daniel's had sent me the wrong item. To be honest, I am getting used to companies that pick up returns from your home address and found it annoying that I could not sort out a return without having to go to the Post Office, especially when the issue was no fault of my own but Daniels sending me the wrong thing.”

Helpful Report

Posted 11 years ago

Dear Natasha, Thank you for your positive rating, Apologies that you were sent the wrong scarf, i believe my colleague organised an exchange for you, which you should have now received, Occasionally, there are errors made in store when dispatching items, but we do work to rectify this as quickly as possible when it does happen, so as to try not to further the inconvenience to the customer. We used to use courier collections for customer returns, but we found that this inconvenienced customers as we were not able to book collection time slots, meaning the customer would have to wait in all day on occasions. This is why we moved away to the Royal Mail prepaid label. I will pass on your feedback about the returns procedure in the event of an error, and hopefully we will be able to develop a more customer-friendly method for the future, Kind Regards, Andrew Walker, Customer Service Team

Posted 11 years ago

“Hallo. Het is prettig om zaken met jullie te doen. De bestelling en de levering zijn goed en snel in behandeling genomen. Ik zal zeker in de toekomst nog eens meer bestellingen plaatsen, is mij zeer goed bevallen. Met vriendelijke groet: H.Beekhuizen.”

Helpful Report

Posted 11 years ago

“As my order has not been received and I am getting no response to my queries to trace the delivery (on 3rd attempt) I have no choice but to give Daniel Footwear a poor rating. I will definitely not be recommending their customer service.”

Helpful Report

Posted 11 years ago

Dear Chellie, Thank you for your review. I apologise we have not had any other communication from you apart from the conversation starting on Friday evening. We will take this up with the courier but so that we do not delay your delivery any further I have sent another pair out for you and this will be delivered on Wednesday. I hope this is ok for you. I apologise for the delay in receiving your item and if you require any further assistance please do not hesitate to contact me. Kind Regards Laura Lim

Posted 11 years ago

“excellent website, quick delivery, gorgeous shoes. very pleased”

Helpful Report

Posted 11 years ago

“Good service”

Helpful Report

Posted 11 years ago

“It arrived earlier than I expected. Thank you”

Helpful Report

Posted 11 years ago

“Just fabulous ! Arrived the following day, beautifully wrapped, fabulous shoes. bought as they where the cheapeast compared to other stores. will definitely shop here again”

Helpful Report

Posted 11 years ago

“I ordered some gel sandals twice showing they were in stock, and twice you refunded my money saying they were out of stock not a happy bunny.”

Helpful Report

Posted 11 years ago

Dear Olivia, Thank you or your review. I am sorry to hear that this has happened. Sometimes if more than 2 of an item come back into stock they will show up on the website. However for example, if 3 people order it around the same time we can end up with an out of stock issue. It seems the size you requested was out of stock, then came back in, to go out of stock again. This is an unfortunate and rare situation so I sincerely apologise for any inconvenience caused. If you are ever worried about an out of stock issue please do not hesitate to contact us before placing an order and we will be able to check any style and size across the business. Again, apologies for any inconvenience caused. Kind Regards Laura Lim

Posted 11 years ago

“all great, very happy with my purchase, quick delivery. Highly recommend!”

Helpful Report

Posted 11 years ago

“The shoes I ordered arrived promptly but I had to return them as they were too small. Returns procedure was very efficient and the money was refunded without any issues.”

Helpful Report

Posted 11 years ago

“Lovely shoes, fits perfectly, and made of good quality leather”

Helpful Report

Posted 11 years ago

“1st time of using this website and would definately recommend ! Quick delivery ! Well packaged , and was delighted with my purchase ! Highly recommended Thanks !”

Helpful Report

Posted 11 years ago

“Product arrived very promptly. I wanted to return as not for me. Was able to quickly speak to someone and sorted it and then the return was processed very quickly. Very good customer service- would definitely use again”

Helpful Report

Posted 11 years ago

“Excellent. Very fast dispatch and delivery of item. Very well presented and packaged. I like the subtle touch of the Daniel footwear wrappinh on the shoe box. Overall experience was excellent. Highly recommended.”

Helpful Report

Posted 11 years ago

“Lovely quality”

Helpful Report

Posted 11 years ago

“Gorgeous shoes complete with amazing customer service and fantastic service!! Will certainly be using again!”

Helpful Report

Posted 11 years ago

“Dealing with the staff at Daniel Footwear was very pleasant and hassle free. They made ordering easy and the delivery service was excellent. Unfortunately the shoes I ordered are not a suitable shoe for so regrettably I've returned them. I would fully recommend placing orders with Daniel Footwear.”

Helpful Report

Posted 11 years ago

“The delivery company used; "City Link" was not at all efficient. My package was left with the neighbour without any notification. I wasted the whole day chasing this company and my neighbour. I was unable to wear the shoes when I wanted to.”

Helpful Report

Posted 11 years ago

“Easy to order, super fast delivery. Most defenitly use this service again”

Helpful Report

Posted 11 years ago

Daniel Footwear is rated 4.5 based on 5,839 reviews