Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst store ever. Purchased shoes for my girlfriend to wear at a wedding last weekend. Opted for 48hr delivery. They came in 72 hours. The shoe box was heavily damaged and inside was a pair of 2nd hand shoes. We contacted you straight away via email with photos of the shoes. We heard nothing back until the Monday so my Girlfriend had no time /options but to wear the shoes. We have since been told to return the shoes but that would leave us with the same problem, no shoes to match the outfit for another function we have to attend next weekend. I have since been offered a 10% refund. So in effect I tried to purchase a pair of brand new shoes for £X. Instead I've ended up with a pair of 2nd hand shoes( clearly no good to you) for £X minus 10%. Very disgruntled customer and I will never use your store again. Mr Johnny Howden”

Helpful Report

Posted 10 years ago

Dear Johnny, Thank you for your review. All our orders should be quality checked before they are sent out to a customer so I apologise if this had not been done, this has been taken up with the relevant staff. Our Customer Services Team are available Monday to Friday 9am-6pm, so unfortunately your email was not answered until Monday. We asked you to return the shoes to us for a full refund or exchange, however the shoes had already been worn so we offered a discount of 10% based on the photos that had been sent to us. As you were not happy with this discount we offered 15% which you accepted. If you would like to discuss this matter further please do contact us via email or by calling 0113 2426555. I sincerely apologise for any inconvenience caused. Kind Regards Laura

Posted 10 years ago

“unfortunately I can not say I've had pleasant experiences with you. Twice I tried to order a product, and I twice and the order was canceled. and certainly not for lack of money to the credit card but I have not yet figured out why.”

Helpful Report

Posted 10 years ago

“I order you not sent me, please give me back my money”

Helpful Report

Posted 10 years ago

Dear Nevenka, Thank you for your review. We contacted you via email on the 16th June requesting a proof of address as the billing address on the order did not match the card you were using. Unfortunately we did not receive a proof of address from you so we regrettably had to cancel and refund your order. You were sent an email confirmation of this too. I sincerely apologise for any inconvenience caused, and if you wish to discuss this matter further please reply to this email or contact our customer services team who will be happy to help. Kind Regards Laura Lim

Posted 10 years ago

“Daniel Footwear was very quick to take my money. It's been well over a week and I am still without the shoes I purchased. So they have my money and I have nothing. No phone call, no apology. I will be quick to go now to the ombudsman to explore how I can expose this poor service and make sure no one else is ripped off by these charlatans and incompetents.”

Helpful Report

Posted 10 years ago

Dear Christine, Thank you for your feedback. Firstly, apologies that you have had such a problem with your order, I believe your husband was in contact with my colleague Laura until recently regarding this parcel. There was a specific issue with your order, that did our utmost to resolve as quickly as we could, but delays meant that we could not resolve the issue as swiftly as we would have liked. Your order was dispatched on the same day that it was placed, but unfortunately through no fault of our own a courier error meant that this was cross labelled and received by another customer. As soon as we became aware of this, an email was sent explaining the situation. Usually, in this scenario, a replacement pair would have been dispatched to you the following day, but unfortunately the one that had been sent was the last pair in the company, which meant we had to wait to receive it back before we could send it on to you, which was unfortunately the cause of the major delay. I am aware that this will have tested your patience and shaken your confidence in using our company in the future, but i can assure you that every step was taken to try to ensure that you received the item as quickly as possible. A partial refund had already been agreed during the time your husband was in contact, and now a full refund for the remaining amount has been actioned for you. Again, sincerest apologies for all the problems you experienced with your order. Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“Have not received my order. I was out when the delivery arrived. Rang the delivery company and they put me on hold, put the phone down twice, then told me the address on the computer was different from mine and would not discuss the outstanding delivery with me even though they had already tryed to deliver!”

Helpful Report

Posted 10 years ago

Dear Mrs Briss, Thank you for your feedback, I am sorry to hear that you have had such a poor shopping experience with us, and that this was mostly caused by our courier service. We do not usually have any problems with getting in touch with our couriers regarding particular parcels, arranging re-delivery or delivery instructions, so apologies that you have been one of the few that have experienced problems. If you would like to order with us again in the future, if you give us a call we can arrange any necessary delivery instructions when placing the order, so that we can pass these to the courier when the job is booked. The number for our customer service line is 0113 242 6555, and any of our team will be happy to help you. Once again, apologies that have found your shopping experience so troubling, Kind regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“These didn't fit me very well at all so I have returned them. However I am STILL waiting for a refund from Daniels. Not very happy with this service at all!”

Helpful Report

Posted 10 years ago

Dear Kate, Thank you for your review. If you have sent your order back using our free returns label, this is a 2nd class service and can take up to a week to be delivered to us. Once received we aim to process it within 48 hours. If you are worried please send me the tracking barcode from your post office receipt and I may be able to process it earlier for you. I look forward to hearing from you. Kind Regards Laura Lim

Posted 10 years ago

“Terrible service, online the shoes were available, you took my money then realised you didn't have them and took 4 days to return my money. Contacted your customer service on the phone and email and again got very poor service, cheers for wasting my time”

Helpful Report

Posted 11 years ago

Dear Gareth, Thank you for your review. I'm sorry to hear that you are not happy with the service provided. Unfortunately our stock is pulled from store and is subject to availability as per our terms and conditions. We do have a stock buffer on the website so that we can avoid these situations, this is a rare occurrence. Your order was placed and refunded with 3 hours so your payment was voided rather than refunded. This means that the payment should have never left your bank and should have cleared instantly. I apologise if this has not happened, the payment left our bank and unfortunately took longer to clear with yours. If there is anything else we can do for you please do not hesitate to contact us and I sincerely apologise for any inconvenience caused. Kind Regards Laura Lim

Posted 10 years ago

“I have not received my order yet!!!!!”

Helpful Report

Posted 11 years ago

“I ordered a pair of shoe and paid for next day delivery so that I had them in time for my nieces communion. After placing the order and changing the delivery address to my work address as I wouldn’t be home to wait for the parcel I got an email a few hours later telling me my order could not be processed because my billing address wasn’t the same as my delivery address. I don’t know why it gives the option to change the delivery address if it is then going to be denied. After several emails back and forth trying to resolve the issue and asking for them to go head and deliver for my billing address I was told that this could not be processed and I had to cancel the order and try again. This meant having to wait several days for my payment to be returned which in turn meant that I could not purchase the shoes in time for the event required.”

Helpful Report

Posted 11 years ago

Dear Paula, Thank you for your review. I am so sorry to hear that this has happened and that you have been inconvenienced by this situation. Our payment system runs a series of fraud checks to enable us to send our orders out securely. When ordering through PayPal, the addresses that you use need to be verified with PayPal. If they are not able to verify the address then we are required to contact you and ask for proof of address before we proceed with your order. These measures are taken in line with our payment processor’s guidelines and for the protection of our customers as well as our own. In this instance your order came through with your delivery address as your billing address. This address had not been verified with PayPal so we contacted you requesting proof of address. Unfortunately we are not able to change the address on PayPal orders as the new address has not been processed through the system. Our only option is to cancel the order as it stands and re-place it with the correct information. I am aware that your billing address changed to your delivery address whilst using PayPal at check out, so I will look into this matter so that it does not happen again. I am not aware of this happening before so I sincerely apologise for this technical difficulty. I apologise for any inconvenience caused and if you would like to discuss this any further please do not hesitate to contact me on 0113 2426555. Kind Regards Laura Lim

Posted 11 years ago

“1st time i have used the site and it turns out my size is not in stock, not what your site says ! So, unfortunately not a good 1st experience for me, sorry”

Helpful Report

Posted 11 years ago

Dear Sean, Thank you for your review. I apologise for my late reply, we have had some technical issues with our review system. I'm sorry to hear that your order was out of stock. Most of our stock is pulled from store, so we rely on their stock count being correct. We are required to have a minimum amount of stock available for the website so that any discrepancies do not affect our online customers. Please be assured that out of stock issues are rare and I apologise for any inconvenience caused by this situation. If you are interested in any other styles or would like to discuss this matter further, please do not hesitate to contact me on 0113 2426555 or via email. Kind Regards Laura Lim

Posted 11 years ago

“I've not received it although I paid £6.95 next day delivery this was for my 30th birthday party tonight and so now have to go get another one”

Helpful Report

Posted 11 years ago

Dear Joanne, Thank you for your review. I apologise for my late reply, we have been experiencing technical issues with our review system. I'm sorry to hear that your order did not arrive on time, this matter will be taken up our couriers. I can see that it has now been received, I hope everything was ok for you. I have now refunded your postage through your original method of payment. I can confirm that the postage cost was £4.99. I hope this ok for you and I apologise for any inconvenience caused. If you require any further assistance or if your would like to discuss this matter further, please do not hesitate to contact me on 0113 2426555 or via email. Kind Regards Laura Lim

Posted 11 years ago

“Great collection, limited sale products. Daniel footwear collection a bit pricy.”

Helpful Report

Posted 11 years ago

“My shoes were ordered online n arrived via Hermes 2 weeks later so not good on this instance”

Helpful Report

Posted 11 years ago

Dear Philippa, Thank you for your review. I apologise for the late reply, we have experienced some technical issues with our review system. I'm very sorry to hear that you have experienced this poor service from our courier. If you place your order with standard delivery then it should be with you within 4 working days. On the rare occasion that this delivery time is not met we contact the courier for you and your postage will be refunded. I can see that your postage was refunded on your order, so I sincerely apologise for any inconvenience caused. I do hope that you will give us the chance to restore your faith in our company in the future. Kind Regards Laura Lim

Posted 11 years ago

“Checked the returns policy before ordering and was assured that returns were free. Went to return the shoes I bought and had to pay £8.90 because they were in the sale and not covered by free returns. Will not be shopping with Daniel again.”

Helpful Report

Posted 11 years ago

“Disappointed to find the item I had ordered (discounted) conveniently went out of stock, however when I spoke to the supplier they had plenty”

Helpful Report

Posted 11 years ago

“I returned the flip flops as they where not the colour I thought they would be, tired to call there customer services, it went to answer machine left message that was a week ago, still waiting for them to call me back, also haven't received refund, so not impressed with Daniel footwear, quick to take your money but no after sales customer services.”

Helpful Report

Posted 11 years ago

“Sent the wrong size.. 5 days after returning the item still refused to refund me, in the end I had to open a case with paypal.. Love them in the shop awful online experience will never shop there again”

Helpful Report

Posted 11 years ago

“I purchased a pair of uggs and had to follow up with your company myself a week later as I had heard nothing. I was then told I was supposed to receive an email from you asking for proof of address. After a number of emails back and forth I was told my order would be dispatched only to receive an email the following day telling me the product was now out of stock! Not a good example of customer service for a first time user of your site.”

Helpful Report

Posted 11 years ago

“I ordered the tan classic short boots with chocolate logo and received them with the light logo,not accepeptable when ur paying £150 pound for them.”

Helpful Report

Posted 11 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews