Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Michael Kors heels and paid etc then later than night got a call from a girl saying they were out of stock and would never be back in stock.”

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Posted 9 years ago

“Will never use again. Informed me 5 days after my order the item was out of stock. Contacted 3 times to get a refund. Awful customer service.”

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Posted 9 years ago

“Bought a bag from Daniel footwear last Friday morning at £247.50. The money was taken from the account. On the Saturday evening I got a vague email saying that the bag was out of stock. Money still isn't back in the account. Awful customer service skills. Barely an apology! Now I can't get the bag anywere else!”

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Posted 9 years ago

“Terrible service, never buy again, 4 days to advise product sold out, and no refund into my account, shocking service”

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Posted 9 years ago

“Placed an order and paid for some shoes to receive and email 3 days later to say they were out of stock....... Logged back in to see that they were still available for order”

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Posted 9 years ago

Dear Aimee, Thank you for your email. I am sorry to hear that this has happened we are currently working on the website so this problem doesn't happen as much as it does. Kind regards, Chloe

Posted 9 years ago

“After paying received an email.2 days later my goods were out of stock.”

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Posted 9 years ago

Dear Linda, Thank you for your email. I am sorry to hear that this has happened we are currently working on the website so this problem doesn't happen as much as it does. Kind regards, Chloe

Posted 9 years ago

“I was pleased with my Black Friday bargain and the service was first class, i received an international delivery within 4 days. Unfortunately, the excitement did not last too long, the item was faulty. I'm not one for returning items, especially internationally. Though, the returns policy was straight forward and i hope to receive a swift refund transaction process, i much rather have a perfect pair of boots. My only suggestion will be that items are checked thoroughly prior to posting them to avoid such situations. I will look forward to future bargain buys in perfect condition. Service: *****Very Good”

Helpful Report

Posted 9 years ago

Dear Smita, Thank you for your review. I apologise for you receiving faulty boots. I can ensure you that this does not happen often as we ensure that all of our orders are in perfect condition before sending them with the couriers to be delivered. We hope to hear form you soon. Kind regards, Chloe

Posted 9 years ago

“Had to return my boots because too small and incurred a cost of over £11 for postage- will never order from you again as no free postage”

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Posted 9 years ago

Dear Denise, Thank you for your review. I am sorry that you had to pay £11.00 to return. If your order was a sale item you do have to pay the return costs. Kind regards, Chloe

Posted 9 years ago

“When ordering my goods it took nearly a week to say they couldn't get hold of my items why would it say it was in stock not very good”

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Posted 9 years ago

Dear Kay, Thank you for your review. I am sorry to hear about the time it took to get an answer. I hope that the matter was solved quickly and efficiently for you. Kind regards, Chloe.

Posted 9 years ago

“Made a purchase from yourselves , 2 days later I got a refund from pay pal . No explanation .”

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Posted 9 years ago

Hi Elaine, really sorry to hear about this. If you email me at help@danielfootwear.co.uk with the item that you wished to purchase (or an alternative item), I will honour the 25% off black friday discount. Thanks, Georgia

Posted 9 years ago

“Took them 5 days to tell me it they had sold out!”

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Posted 9 years ago

Hi Helen, really sorry you experienced this. Our Black Friday sale meant we were extremely busy, but I do apologise for the delay in this matter. If you send me an email at help@danielfootwear.co.uk I will still honour the 25% discount for you. Thanks, Georgia

Posted 9 years ago

“Made a purchase in Black Friday to then be told two days later the item is not in stock nor would they be restocking!!! Website is faulty as correct stock levels are not shown!!! Waste of my time! Still awaiting refund.”

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Posted 9 years ago

Dear Emma, Thank you for your email. I am sorry to hear that this happened. We are currently working on our website to make sure that stock cant be purchased when its not available. As a good will gesture i would like to offer you 10% off your next order with us, if you use the discount code DF10 if should automatically be taken off at the checkout. Kind regards, Chloe

Posted 9 years ago

“Ordered a pair of Ugg gloves during the Black Friday offer. Received an email to tell me they were out of stock. I phoned twice to suggested an alternative and was told someone would call me back. The phone calls were never returned. I received an email after the Black Friday deal expired to tell me they were issuing a refund. Had they have return the call I could have had my alternative choice. Now I will go to an alternative supplier. I will not be using again.”

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Posted 9 years ago

Dear Ken, Thank you for your review. I am sorry to hear that this has happened and you were not called back. As an apology from us we would like to offer 155 off your next order with, the discount code you will need it DF15. Kind regards, Chloe

Posted 9 years ago

“I ORDERED BOOTS AND THEY TOOK THE MONEY FOR THEM THEN I AWAITED DELIVERY ONLY TO FIND OUT THEY WERE NEVER IN STOCK AND SHOULDNT OF LET ME PAY FOR THEM. NOW I HAVE TO WAIT FOR MORE STOCK AND THE PRICE WILL PROBABLY SHOOT UP ONCE THESE SALES ARE OVER”

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Posted 9 years ago

“I cant beleive that an order has been mixed up and as one of the customers, I was not updated. I had to call the company to find out what was going on with my order! This was a next day delviery request, paid for, and to date have not received my order, or a refund! Very dissapointed and would not use this company again!”

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Posted 9 years ago

“After ordering I asked salesman to be discreet with packaging he said he would notify said shop. After receiving goods through courier my partner took them in and she knew what they were with Danial footwear all over packaging and even what was in side .no more Christmas surprise for her ,I'm really upset about it as they were meant to be a suprise”

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Posted 9 years ago

dear Michael, Thank you for your review. I apologise for this happening. I hope that everything was ok with your order. As an apology i hope you accepted 15% off any future purchase you want to make online with us. If you use the discount code DF15 it should automatically be taken off at the checkout. Kind regards, Chloe

Posted 9 years ago

“Having enquires which size to order being 391/2. Was advised to order size 7. The boots were too big and large on legs. Returned at great expense over £11.00. This is the only company I know which does not offer free returns. Will not be reordering again. Other reputable shoe company's charge delivery. Then on returns reimburse the cost. I find Daniels way of dealings are avoiding this.”

Helpful Report

Posted 9 years ago

Dear Jenniefer, I am sorry to hear this. I hope you accept 15% off your next order with us as an apology for the inconvenience caused by this matter if you use the code DF15 it will automatically take the percentage off at the check out. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“I was sent the wrong size that I had ordered I wanted to wear them for a special occasion so felt let down. The service is usually very good Ialthough I am still awaiting a refund”

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Posted 9 years ago

“Ordered my item 4th October a week later still not received it. Poor delivery service, bad customer service and paid for item I haven't got and no one can help locate it!”

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Posted 9 years ago

Dear Dionne, I apologise for any inconvenience caused by this matter. If you still have not received your order please email me with the email address stated at the bottom and i shall look into it for you immediately. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“I ordered a pair of Jack Jones suede deck shoes in a size 12 but was sent one size 12 and one size 7! I called to arrange a return and was told that I would have to first send back the faulty order and provide evidence of the recorded delivery before I would be sent a replacement! I was not able to do this during my week of 12hr shifts before the weekend at which point I need these shoes! I am still waiting on the promised call back to arrange alternative arrangements! I am frustrated that a mistake like this can happen in the first place and even more annoyed that the onus is on me to sort your mistake! Please hurry and sort this appalling example of customer service.”

Helpful Report

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews