Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very dissapointed with your service. I bought a pair of shoes of Michael Kors of the size 39, and i received the 39 1/2. When i wrote you for a change or reimburse you told me that as i had bought it on sales I had to pay the post back. So for me it is too much unconfortable and messy to go to the post,pay again and, wait for your answer. I will never again buy you in wour web and i will not recommend you.”

Helpful Report

Posted 9 years ago

“Terrible terrible customer service , terrible company , will never ever order from these again .”

Helpful Report

Posted 9 years ago

“Shoes doesn't look as they are discribed. First of all, they look as they are already worn. Also, on the right shoes is missing a gold branded hardware on leather bow. I would like to sent you an image if it's possible. I dont won't to send back shoes because on their site there is no other product of these kind. I ask them at least to send me those part which is missing, but they want to get back item for inspection. On my opinion, there is nothing to inspect, all is visibly on the photo I sent them. I must say that I'm very disappointed because it was my first experience with shopping"on line". And I would say the last one.”

Helpful Report

Posted 9 years ago

“Did not receive order. Was in stock when I ordered then was told 4 days later that the stock was 'too damaged to sell' I was told I could not judge that myself as the stock was 'sent back' to wherever it came from. Lady I spoke to on Customer Services was very nice and apologetic, but will never be shopping with Daniel Footwear again, and will never be recommending.”

Helpful Report

Posted 9 years ago

“Shoes were delivered in a damaged box, one shoe was wrapped perfectly, the other had clearly been an ex display. There was no attempt to wrap it, it was loose in the box with no protective cover or insert. The heel was scratched in 2 places. I phoned customer services, dismissive & unhelpful. Returned shoes to Loughton branch where staff were v helpful as usual on 10th September. Still awaiting confirmation of refund 20 days later from Head Office despite emailing them.”

Helpful Report

Posted 9 years ago

“Ordered some dkny varsity trainers for my wife for her birthday on Friday ,but then got a email on Tuesday saying I've been refunded!!!! I emailed twice to try understand why But still No explanation??? I shall not be using Daniel footware again with appalling service like this!! Regards Paul Newton”

Helpful Report

Posted 9 years ago

“placed an order, had confirmation of receipt and then an email confirming a refund - never saw the boots”

Helpful Report

Posted 9 years ago

“I received my second order from the Daniel Footwear website - the boots I ordered came as follows: Left foot size 36 (as ordered) and right foot size 39. This is a slight improvement on the first time I ordered when I received the wrong boots altogether. I also wrote to the Help email address and to date have still not received any response. Your staff in the Mill Hill shop were very helpful and apologetic though the mistake was not of their making.”

Helpful Report

Posted 9 years ago

“Assured delivery would be on Friday before I placed order to then be emailed at end of day to say it wouldn't called and found Chloe unhelpful then called again and spoke to man who sorted delivery for Saturday so I had to give birthday gift late”

Helpful Report

Posted 9 years ago

“Ordered a pair of boots and waited over a week for them to arrive. My delivery estimate was between 2 and 4 working days. When I emailed Daniel they replied saying they would look into it. As I had no idea how long that would take, I cancelled the order. There was no apology. Their online service is bad, they don't show any interest in keeping customers happy. I won't recommend this company nor will I buy from them again.”

Helpful Report

Posted 9 years ago

“Terrible service! Item paid for and order was cancelled.”

Helpful Report

Posted 9 years ago

“Ordered a backpack they sent me a make up bag which was a quarter of the size and fraction of the price. It took a while trying to return the incorrect item in the mean time they sold out of the item I wanted. Very disappointing especially as it was my first time ordering from them.”

Helpful Report

Posted 9 years ago

“I purchased a pair of shoes in the sale and online it stated to order a size smaller as they were bigger sized. So I did. When they turned up they were too small. I then called customer service and we agreed to exchange at gun wharf. I travelled all the way there via hover boat to find the shop had closed down 2 months prior . Angrily, I rang again. Then a week or so later I received free postage to exchange. Two weeks later they sent me the same bloody size back again. I rang again. I was promised a Friday delivery with a pick up of others at the same time as these shoes were to go with a dress for a wedding . After all this stress I still haven't got the bloody shoes. I want compensation”

Helpful Report

Posted 9 years ago

“I bought a pair of boots a month ago. When they arrived it was shock to the system - one boot was size 39 (right foot) and another boot was size 40 (left)! I tried to call number of times to Daniel Footwear's Customer service. They promised to resent the correct pair but it has been 3 weeks and nothing has been done about it. Just shocking. I am still awaiting the solution to this.”

Helpful Report

Posted 9 years ago

“Very very disappointed with Danial Foptwear and its customer service. I was dealt with the most unexperienced staff and the item ordered was firstly wrongly sent and when corrected it had some of its contents missing. I will not be ordering from this site ever again, previously a happy customer now I will go elsewhere”

Helpful Report

Posted 9 years ago

dear Sidra, i apologize you were unhappy with the service provided if you sent the item back we can process a full refund as soon as we have received it kind regards, Chloe

Posted 9 years ago

“My sandals were sent to the wrong address and two weeks later I haven't had a replacement or any contact from they except from this form! Won't ever use again”

Helpful Report

Posted 9 years ago

Hi Alex, Thank you for reviewing your order. I am sorry to hear of the mistake that was made with your order. We would like to get this resolved for you by delivering the item. Could you please contact us via help@danielfootwear.co.uk to confirm whether you would like us to do this? Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Ordered a pair of Sandhurst Carlyle Hunters boots on 31st July in a size 6 UK. Received confirmation emails etc and received boots on Aug 4th...one boot a size 6 as ordered and THE OTHER boot in a size 3 UK..whomever packed and sent those was clearly having a laugh right?! 3 phone calls later to their 'customer service' team I was told by voicemail that another pair of boots were being despatched THAT DAY ie the 4th of August. Guess what people it's the 12th today and NO BOOTS so far!!! Called them AGAIN yesterday to check where the hell my boots are and was told that they 'WEREN'T SCANNED ONTO THE LORRY'...so NOONE KNOWS WHERE THEY ARE ...SO THEY LIED WHEN THEY SAID THEY WERE ON THEIR WAY!!. GET THIS..they have sent ANOTHER pair of boots 'allegedly' ...I asked to have CONFIRMATION of this by email, was assured I would and NATURALLY I HAVE NOT!..What a serious bunch of cowboys....never ever again..DO NOT BUY FROM THIS JOKE OF A COMPANY..reporting to trading standards...absolute jokers.”

Helpful Report

Posted 9 years ago

Hi Claire, Thanks for taking the time to review your order. I offer you my sincere apologies for any inconvenience you have faced. We have vigorous quality control systems in place to avoid packing errors such as the one you encountered, so it is frustrating that this occurred. Regarding the replacement pair, we have experienced problems with UK Mail here, as it was sent by us but was misplaced by the courier in transit. We hope you are satisfied with the pair that you should have now received. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“You have sent me the wrong colour?I'm very sad!”

Helpful Report

Posted 9 years ago

Hi Qiongzhuo, Thanks for getting in touch with us. I apologise for the mistake that was made here. Please feel free to give us a call on 0113 3899 899 or contact us via email at help@danielfootwear.co.uk and we can get this situation resolved for you. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Ordered product on next day delivery. 3 days later no sign of product. Called up and they contacted courier. They said they would call me back. Didn't call me back so I chard them. Eventually 1 week later found out that the courier had lost the parcel. Requested refund. In that 1 week the product went out of stock with every other supplier so lost the chance to buy it at all. Very unimpressed”

Helpful Report

Posted 9 years ago

Hi Rosie, Thanks for taking the time to review your order. We're sorry for the complications you experienced with the delivery. We work closely with our couriers to minimise instances such as this, but unfortunately they do still occasionally occur. If you'd like any assistance on our website in the future, please let us know. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“I've ordered and paid for a pair of shoes over 3 weeks ago but still haven't received them. I contacted them several times and each time they come up with new excuses. I am really fed up and at this stage I just want my money back”

Helpful Report

Posted 9 years ago

Hi Hafez, Thanks for taking the time to review your order. Regrettably, your item was returned to us after multiple failed delivery attempts. This is something we keep to a minimum, but ultimately it comes down on the ability of the driver to access the delivery address. If you'd like any assistance from us in the future, please let us know. Kind regards, Oliver Customer Service Team

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews